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Customer Service Manager

Location:
Tupelo, MS, 38801
Posted:
August 02, 2010

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Resume:

TERESA E HAYNES

*** ****** **** ****

Saltillo, MS 38866

Cell Phone: 662-***-****

Email: abl5zx@r.postjobfree.com

EXPERIENCE:

April 2004- 2010

Position: Office Manager

Mississippi Closing & Appraisal, LLC

MCA, LLC

110 Robins Street/P. O. Box 1712

Tupelo, MS, 38804

Managed all aspects of the business which included extensive customer

relations with strong marketing and sales approaches. Handled all

payroll, tax payments, accounts payable, account receivable,

quarterly and yearly financials. Prepared all reports for tax and

quarterly profit/loss reports.

Managed all aspects of customer & client relations to assure schedules

and deadlines were met in a timely and professional manner. Heavy

marketing and public relations to assure client's satisfaction with

the performance of employees and company.

Extensive use of computer programs to include Microsoft Word, Excel,

SoftPro, Quickbooks, Adobe/Acrobat, Swiftview, and others. Heavy use

of internet to send and receive reports, files and internal/external

correspondence.

2002-2004

Position: Office &Closing Manager

Prestige Title, Inc.

431 West Main Street

Tupelo, MS, 38804

Managed all aspects of residential and commercial closings and title

insurance.

Strong marketing and sales coordination to maintain monthly quotas and

profitability within the organization. Managed all aspects of

customer & client relations insuring that schedules and deadlines

were met in a timely and professional manner. Built strong client

relationships through followup and marketing meetings satisfaction of

completion and future business relationships.

1998-2002

Position: Office Manager/Paralegal

John W. Haynes, IV

Attorney At Law

107 West Main Street

New Albany, MS, 38652

Managed all aspects of business which included all customer relations,

accounts payable, account receivable and quarterly and yearly

financials. Prepared all reports for tax reports & quarterly

profit/loss reports.

Managed all aspects of customer & client relations to assure schedules

and deadlines were met in a timely and professional manner. Heavy

marketing and public relations to assure client's satisfication with

the performance of employees and company.

Extensive use of computer programs to include Microsoft Office, Excel,

SoftPro, Quickbooks, Quicken, Adobe/Acrobat, Swiftview, and others.

Heavy use of internet communication for sending and receiving reports,

files and internal/external correspondence.

1996-1998

Position: Accounting/

Thames Autoplex, Inc.

Vicksburg, MS

Handled all aspects of accounts payable, payroll and accounts

receivable. Posted all ledger entries to balance accounts. Made

ledger adjustments for payroll entries to include health insurance,

federal and state tax payments, and billing errors. Extensive

customer service relating to all accounts payable, payroll and

accounts receivable issues.

1992-1996

Position: Accounting

Tupelo Orthopedic Clinic

Tupelo MS

Managed accounts receivable department which included working with

patient insurance, payments arrangements, daily accounting entries of

incoming payments to include medicare/Medicaid/checks/cash.

Worked accounting ledgers to eliminate aged accounts into the

collection system.

Substantial followup on all medicare, Medicaid, workman's compensation

and personal injury accounts to assure remittance guarantees.

Handled all legal issues that involved personal injury and disputed

charges and accounts.

QUALIFICATIONS:

Maintain an ongoing relationship with clients to assure satisfaction

of the process and continued future business and referrals for same.

Extensive experience with most major software programs including

MicroSoft Word, Excel, Quickbooks, Quicken, ADP, & heavy internet

production.

Excellent communicator in any business environment. Goal oriented.

Project friendly. Highly organized.

EDUCATION:

University of North Alabama

Major: Accounting

Mississippi University for Women

Major: Business

Northeast Mississippi Community College

Major: Nursing

Corinth High School Diploma References furnished upon request



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