Project Manager Customer Service

Kin Lam

***** * ***** *******

Olathe, KS *****

(H): 913-***-**** (M): 913-***-****

abl5ye@r.postjobfree.com

PROFILE Professional in the software industry specialized in

development and technical management.

. Strive to deliver business solutions by crafting

applications with high quality and maintainable

code.

. Self-starter, result and quality driven, with

outstanding time management and inter-personal

skills.

. Fluent in Chinese (Cantonese & Mandarin)

SKILLS Language, Development Tools and Methodologies

. C#, VB.NET, ASP.NET, T-SQL, ADO.NET, SQL Reporting

Services, Crystal Report, Visual Studio, JDBC, Java, Blue

Martini, Silverlight, Waterfall, Agile.

Database, Operating Systems and Other Tools

. Microsoft SQL Server, Access, Windows and Windows

2003 Server, Microsoft Office.

EXPERIENCE

May 2002 - Present Sprint Nextel Corp, Overland Park, KS

Technical Project Manager III

. Received multiple Excellence Awards, Certificates of

Appreciation and other recognitions from customers and

management.

. As the senior engineer in the Sprint Technology Integration

Center, defined and implemented the hardware requirements

for handling data-centric and report-intensive

applications, established processes and procedures for

rapid development emphasizing high level of customer

interaction and frequent implementation of manageable,

robust application features.

. As the primary developer on the team, built a multi-tier

Project & Test Management web application for tracking the

development and testing effort for our business unit; it

also have an extranet portal.

. Using C#, XML and OO principles, built business objects to

enforce complex yet dynamic business rules, validate user

inputs and render raw data into strongly typed objects.

With ADO.NET, built data access objects to interact with

data sources. These objects are configurable, reusable, and

can execute stored procedures or inline SQL statements.

. Designed the database schema for the application, built

stored procedures, views and triggers using T-SQL. The

database has over 500 tables and close to 2,000 stored

procedures and user-defined functions.

. Developed a configurable Windows Service application that

is message- and schedule-based (through object

serialization and XML); it leverages Sprint's e-mail system

for event notifications, and Active Directory for user

authentication.

. Fostered strong customer relationships and interaction by

becoming ingrained in their world to be able to provide

solutions with quantifiable benefits; hosted and presided

over frequent meetings to discuss requirements, collect

feedback and update customers with major development

milestones.

. As the technical lead and developer in the IDM group,

created the architectural blueprint for a 5,000 man-hour IT

identity migration project, designed the data flow across

different platforms, managed the development timeline, and

collaborated the testing and deployment effort with other

organizations.

. This IT project was completed and launched on time, on

budget and with a low defect rate. Tools used were C#,

ASP.NET, T-SQL, Synergy and Waterfall.

Apr 1998 - May 2002 Deloitte & Touche Consulting, Leawood, KS

Consultant/Solution Developer

A Major Wireless Communications Provider in Overland Park, KS

. As a team lead, developed new web application with JSP,

Java, HTML and Blue Martini's full-featured, content based,

e-commerce application tools on WebLogic platform. Also

performed code reviews and progress analysis for the team.

. With object-oriented and modular design principle,

developed web application with ASP, Visual Basic component

objects, T-SQL and HTML for customer's online eCommerce

site, which generated an average of 20 million hits per

month.

. With JDBC, created generic and reusable classes for

database access and data manipulation; wrote stored

procedures with T-SQL in an N-tiered environment, and

created COM objects with VB.

. Provided technical assistance and consultation for internal

business groups; acted as the liaison with the development

team and business analysts.

A School Football Club in Johnson County, KS

. Created C# and ADO.NET class libraries as the data

component of the application.

. With VB.NET, built ASP.NET user controls for accepting

input, and authenticating users. Wrote stored procedure

and scripts with T-SQL for data manipulation, retrieval

and migration.

A Financial System Equipment Leasing Company in Overland Park, KS

. Developed a web video streaming application with ASP.NET,

Visual Basic.NET and ADO.NET.

. Implemented a web service class with C# that encapsulates

business logic such as user authentication and video files

availability management. Also built C# classes utilizing

ADO.NET that allow data retrieval, data manipulation and

executing multiple stored procedures.

A National Energy Services Company in Houston, TX

. Using Visual Basic, COM, ADO and Crystal Report, developed

a billing application that analyses and tracks electricity

usage, and generates monthly bills for all branches of a

national restaurant chain.

. With extensive use of Win32 API, created customized spool

file to capture bill printing resulting superior

application performance in a multi-user and data-intensive

environment.

A National Energy Producer in Houston, TX

. Developed and deployed an application that manages

corporate employee training schedules and skill

requirements to satisfy OSHA regulations. Tools used were

Visual Basic, CDO, ADO and T-SQL.

. Traveled extensively between client sites for requirement

gathering, cost and benefit analysis briefing, and

reviewing project timelines, milestones and deliverables.

Oct 1997 - Apr 1998 Energy Solutions, Inc., Houston, TX

Developer

. With Visual Basic COM, ASP and T-SQL, developed a support

and sales lead management application for marketing and

training groups; created monthly financial and transactions

reports.

. Conducted feasibility and requirement analysis, installed

SQL Server instance for clients, implemented Company's

software, and provided post-installation consultation,

evaluation and maintenance.

Aug 1996 - Oct 1997 Mellon Mortgage Company, Houston, TX

Systems Analyst/IT Spec

. Developed escrow balance, loan transfer schedule and other

reporting applications for business groups using Visual

Basic, T-SQL, Access and Microsoft Exchange Server.

. Coordinated the implementation of a loan underwriting

system in 5 states for over 600 users; responsible for IT

resource planning and allocation, quality assurance and

user training scheduling.

. Researched and recommended new technologies for residential

loan underwriting; implemented system architecture and

development guidelines for application development, version

control, system deployment and support; also assisted in

workflow design and vendor evaluation.

Mar 1989 - Aug 1996 Road Scholar, Inc., Houston, TX

Senior Systems Analyst/Development Manager

. Built a client-server fleet management application with

Pascal, C and Btrieve. It had the capacity to track over

100,000 vehicles and related maintenance data.

. With Visual Basic and Access, developed a product inventory

and support application to facilitate Company's marketing

and sales activities.

. Utilized Visual Basic, developed and enhanced a GPS mapping

software that was featured in Houston Chronicle in the

spring of 1996 as "a powerful travel companion and planning

tool."

. Managed Company's NT network infrastructure, software

development and software production cycles; established

customer service guideline, and oversaw customer care

activities.

July 1987 - Mar 1989 D-Jax Corporation, Midland, TX

Programmer/Technician

. Enhanced and supported a serial communication module of oil pump-off

controller.

EDUCATION University of Houston, Houston, TX

Bachelor of Science, July 1987 Major: Computer Science Minor:

Mathematics

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