Customer Service Human Resource

Patricia A. Rusterholz

PO Box ****, Bella Vista, AR 72715, 479-***-****, ****************@***.***

Objective:

To obtain a professional position that allows me to utilize my work and

training experiences to the fullest advantage in a team oriented

environment.

Education:

Southern Arkansas Tech Camden, AR 71701 Marketing &

Distribution

NWACC, Shumaker Center Bentonville, AR 72712 Human Resource

Management

Skills & Certificates:

Microsoft Office, Word, Excel, Power Point, Publisher, Naviline & Cogsdale

Human Resources Management Certificate (AMA)

State of AR Notary Public

Work History:

2010-Present Bella Vista POA Water Department Bella Vista,

AR

Customer Service Representative

? Process credit card payments and prepare bank deposits daily

? Prepare cash drawer for day's business

? Reconcile cash drawer with transaction reports at the end of each

business day

? Reflexive analysis of customer accounts by examining computer screens

? Accurately and timely respond to all telephone inquiries

? Prepare work orders to have water services connected and disconnected

? Update accounts to reflect payments, automatic bank drafts and

alternate billing address

? Provide and complete correct forms for new homeowners and new

construction

? Monitor system to make sure correct notarized and filed deeds have

been received

? Notarize all Hold Harmless Forms and any other necessary documents

? Scan and e-mail forms that must be completed in order to change

status on accounts to members and or property managers that are unable to

come into the office

2009-2010 Bella Vista POA Membership Services Bella Vista,

AR

Member Services Specialist

? Prepare bank deposits

? Prepare cash drawer for day's business

? Reconcile cash drawer with transaction reports at the end of each day

? Reflexive analysis of customer accounts by examining computer screens

? Accurately and in a timely manner respond to telephone inquiries

? Direct customer "traffic" to the four semi-private customer service

offices or to the water department for complex water account issues

? Provide and complete correct forms for various member activities and

permits

? Maintain adequate office supplies used at the front office stations

? Data entry in satellite/supportive data bases

2005-2009 City of Bentonville Bentonville,

AR

Human Resource Specialist

? Scanned important documents in an effort for the Administration

Office to become paperless

? Conducted initial screening of applications, submitted, compiled and

maintained personnel records

? Assisted in providing Human Resource support in areas including

personnel records, compensation, recruitment, benefit administration,

job evaluations and training, FMLA, and HIPAA

? Schedule physical/drug screen, ran motor vehicle and criminal

background checks for new hires

? Scheduled and conducted orientation sessions for new hires

? Acted as the City "Privacy Assistant" on all healthcare related

issues

? Initiated Field Purchase Orders for billing; processed invoices as

needed

? Gathered and reviewed required information and paperwork for workers

compensation claims

? Maintains records as needed relative to hires, transfers, promotions,

compensation, performance reviews, terminations, employee development,

and employee statistics for internal and government reporting

2004-2005 City of Bentonville Bentonville,

AR

Promoted to Human Resource Department

Engineering Assistant

? Worked with little or no supervision and assisted in other

departments as needed on a variety of issues

? Attended meetings with City departments, outside developers,

engineers and contractors related to private and municipal development

projects within and affecting the City of Bentonville

? Coordinated activities concerned with technical developments,

scheduling and resolving engineering design and test problems

? Maintained departmental personnel reports and records to include time

sheets and payroll documents

? Answered multiple lined telephone, gave specific and generalized

information to public inquiries; handled requests for service,

complaints and other public contact work

2002-2004 City of Bentonville Bentonville,

AR

Department changed from Public Works to Engineering Department

Public Works Assistant

? Scanned subdivision plat maps to insure their integrity for the

future

? Prepared accounting & statistical tables, reports, resolutions,

contracts & maintained departmental records, indexes & logs

? Prepared, composed, typed, distributed & filed letters, reports,

contracts, bids, requisitions, purchase orders, general correspondence

& other documents related to department operations

? Scheduled meetings, appointments & travel arrangements to include

maintaining a calendar

? Dictation of letters, memoranda & reports; prepared agendas and

attended meetings and prepared/distributed minutes to appropriate

personnel such as boards & commissions

? Operated various modern office machines, both general and department

specific; operated various software packages and programs

? Ordered supplies & materials; also disbursed and maintained petty

cash fund

References:

Furnished upon request

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