Management Project
Resume:
Anastasia Bigler
**** *. ********* **. ***. L-***
Ogden, UT 84405
abl5s0@r.postjobfree.com
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CAREER HIGHLIGHTS
High energy, enabling leader with 20 years experience in information
system/business environments. Contain knowledge and skill in complex
business and technical matters and brokering knowledge and dependencies
among all levels.
WORK EXPERIENCE
INTERBANKFX, LLC, UT 2010 - Present
IT Service Coordinator
Facilitate processes to deliver technology services. Provide and oversee
core business processes to improve technology services within
InterbankFX, LLC. Deliver quality technical support through problem
solving, analytical skills, and efficient productivity on major systems.
Drive projects, incident, change, release & Operations Management.
. Improve operational capabilities to increase service quality by
75%.
. Manage team to implement new process improvement initiatives that
require new system
development, and provide management with operational changes to
make technology and user support
decisions.
. Improve operational capabilities and increase service quality.
Increased quality 50%.
. Develop requirements, analyze and deliver technical specifications
to drive team deliverables
. Interface with development, QA, Program Management, business
stakeholders, auditors and partners to
deliver new technologies and concepts.
. Create and develop diagrams illustrating technical and business
processes.
. Agile/Scrum Methodology
. Define & build configuration management database (CMDB)
ADVANCEDMD, Draper, UT 2009 - 2010
Senior IT Business Analyst
Oversee core business processes and tools that AdvancedMD uses to
automate business needs. Communicate with internal/external customers to
analyze requirement processes and controls as they relate to company
structure and implement them as needed. Directs analytical efforts for
system development, enhancements, implementation, and QA Assurance.
Managed project resources to meet schedules, and coordinated the
developments life cycle phases.
. Performed project management leadership functions
. Produced standard product development and design documentation
. Developed specifications for AdvancedMD applications
. Strong analytical and process management skills
. Ability to layout workflow requirements
. Interpret AdvancedMD business needs and translate them into application
and operational requirements.
. Excellent verbal, written, and listening communication skills.
. Collaborated with many technical groups and stakeholders to ensure
successful implementation
. Agile/Scrum Methodology
. Translate business requirements into workable, world-class business
solutions
OPTUMHEALTH BANK (United Health Care), Salt Lake City, Utah, 2006 - 2009
Development Team Lead/Senior System Analyst
Provides a diverse and comprehensive set of application design and
infrastructure services designed to advance improve Optumhealth Bank.
Direct analytical efforts for system development, enhancements,
implementation, training, QA Assurance, and support for major systems.
Interfaced with the user community, vendors, and internal IT/Personnel.
Managed project resources to meet schedules, and coordinated the
developments life cycle phases with company locations nationally. Work
with auditors to comply with SOX, Security, and FDIC compliance.
. Expert resource on one or more development environments, Frequent
consultation with company senior leaders and/or outside vendors on
complex issues having impact across UHC organization entities.
. Received 'Exceed Expectations' rating for 95% of all project work and
maintained an average utilization rate of 102%. Promoted to Team Lead
. Managed Teams that consisted of Business Analyst, Testers, designers,
engineers, architects, and system analyst on multiple projects
simultaneously
. Documented and coordinated complex cross- functional system test plans
. Provided significant input to establishment of protocols, tools and
systems investments. Evaluate design and technical architecture of
application changes to ensure they meet operational requirements for
production environments
. Provide technical team leadership for resolution to issues and root cause
analysis this included onshore and offshore resources as well as working
with many different technology groups as needed
. Participated on 100 member team responsible for Bank Platform software
conversion, implementation affecting over 400,000 customers
. Participated on 50 member team responsible for Payer Claim Project
Implementation, Implementation will provide revenue of $3-$5M in
Information Technology development
. Accountable for effectiveness, quality and timeliness, of project
analysis and programming decisions and collaborated with many technical
groups and stakeholders to ensure successful implementation
. Development of state wide procedures, operating instructions, techniques,
concepts, communicates concepts to users, and technology plans
. Established standard product development design documentation and
actively participate in all phases of the development lifecycle; analyze
and convert business and system requirements into detailed system design
and technical specifications, Led team in multiple locations during
implementations of quality standards
. 10 years experience in Software Quality Assurance and Quality Control.
Proficient in functional, development, system Test/Integration, User
Acceptance, performance, and regression testing
STATE of UTAH DEPARTMENT of HEALTH - Salt Lake City, Utah, 2003 - 2006
IT Project Manager/Business Analyst
Participates in system development projects. Identifies and recommends
solutions to current and existing applications. Produces detailed
outline designs of new systems. Evaluates functional data requirements
of an application to meet the user needs. Managed project resources to
meet schedules, and coordinated the developments life cycle phases with
the State of Utah. Contract Client (Dept. of Health)
. Managed team to implement new process improvement initiatives that
require new system development and
provide management with operational changes to make
technology and user support decisions
. Knowledge of principles, methods, and practices for integrating
information system components sufficient to plan, coordinate and
administer computer systems, and optimize system performance
. Development of state wide procedures, operating instructions,
techniques, concepts, communicates concepts to users, and technology
plans
. Developed and Implemented Health clinic software with Colorado,
Utah, and Wyoming. Resulted in conversion of 50 Health clinics
statewide and trained over 200 users on health software.
. Performed project management leadership functions
. Produced standard product development design documentation, and training
manuals
. Developed specifications for new applications
. Qualified to apply methods and practices for troubleshooting,
recovering, adjusting, modifying, and improving system to solve
complex problems and provide support to the customer
. Directed analytical efforts, system development, testing, training,
and implementation for major system development and or system
revision
VIRANIM TECHNOLOGIES
IT Help Desk Manager -Clearfield, Utah, 2001-2003
Implement objectives, overall design, and operating principles of network
and related computer systems for contract client (Hill Air Force Base.)
. Developed data requirements to support user needs. Requirements
presented to top level management and used when making system user
requirements
. Direct the design of production division data communications
network systems and help desk functions.
Results affectively supported approximately 1600 users
. Managed team to implement new process improvement initiatives
that will streamline input/output requirements. Project
centralized key issues and provided management with operational
changes to make technology and user support decisions
. Resolve day-to-day system and procedural problems with system end
users and top management.
. Development of divisional procedures, operating instructions,
communicates concepts to users, and technology plans. Requirements
affected approximately 1600 system users
ALBERTSON'S STORES COMPANY, INC.
Business Analyst /Configuration Management Analyst - Salt Lake City,
Utah, 1996-2001
Directs analytical efforts for system development, enhancements,
implementation, QA Assurance, training and support for major
systems. Managed project resources to meet schedules, and coordinated
the developments life cycle phases with company locations nationally.
Performed configuration management processes designed to manage hardware,
software, documentation, networks, contracts, mainframes, and release
management. Built processes for all IT development efforts coordinated
the control develop life cycle phases and data analyst.
. Developed requirements and design specifications for new and
existing systems. Project resulted in a $5M cost savings over five
years
. Directed analytical efforts, system development, user acceptance,
training, and implementation for major system development and or
system revision. Efforts resulted in development of a produce and
floral buying system to be used nation-wide, and to assist buyers in
creating purchase orders, maintaining historical information,
tracking purchased items, and sharing buyer information nationally.
Efforts resulted in working with vendors in development of
divisional and vendor information combined to project future sales
. Responsible for quality technical support through problem solving,
analysis skills, efficient productivity on Unix, Mainframe, computer
systems, IBM, NCR, HP, and various software applications
. Managed a 4-person team in the development and design of
Configuration Management database. Implementation provided savings
of $3-$5M in Information Technology development
. Managed business processes for Configuration Management within the
IT department. Efforts resulted in development of database design
and business processes currently used throughout the company nation
wide. Train staff and transform strategic ideas into viable
corporate solutions
. Coordinated all Configuration Management development and
implementation activities with IT functional units. Responsibility
resulted in the training of 100 end users with continual training
. Served as primary problem solver with system end users and executive
team
. Bench marked on-going operational changes against the functionality
of existing hardware, software, networks, contracts, mainframes,
documentation, and firmware. Bench marking analyst was presented to
top executives and used when making technology-based business
decisions. Data requirements affecting approximately 3,000
independent locations
EDUCATION
B.S., Telecommunications/Business Administration, Weber State
University, Ogden, Utah, 84403.
TECHNICAL SKILLS
Health Applications SQL Active Directory Unix
Banking Applications IBM Test Director Informix
Microsoft Exchange Server DB2 Oracle User
Manager
Microsoft Office Suite Visio VMWare
Smart Draw
Government Applications Ultra Edit DMZ MS-DOS
Crystal Reporting Impromptu Customer Service Problem
Solving
Communication Skills Clustering Change Management
CITRIXX
Mainframe (TSO-PRD1)(TSO-DEV1)(OBTSO) Incident Management
Automatic Clearing House Bottomline and various other technical
applications.
TRAINING
Agile Methodology/Scrum Master Certified Trading Software
AFS Training Test Director
Management Training Program/State of Utah Problem Management
IT Project Management for IT Professionals Tools and
techniques of Project Management
Successful Techniques Project Management Total Quality
Management
Cognos (Impromptu (user/report builder Client Server,
Data Management
UNIX Scripting Bank Training/Bank
Applications
Time Management & Organizational Skills SOX/FDIC Compliance
Communication Skills for Resolving Conflict
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