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Customer Service Manager

Location:
Dayton, OH, 45419
Posted:
August 03, 2010

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Resume:

JAMES EDWARD OLSON

*** **** ******* ****

Kettering, OH 45419

937-***-****

abl5m0@r.postjobfree.com

FINANCE AND OPERATIONS MANAGER

Delivering Vision and Leadership for the Enterprise

PROFILE

Highly experienced Finance and Operations Professional with a record of

developing and supporting successful projects and solutions incorporating a

wide range of applications and technologies. A results-oriented and driven

Manager who thrives on the excitement and challenge of the unknown

potential of a business. Consistently recognized and tasked to improve

organizational effectiveness and efficiency. Saves costs, accelerates

performance, and sustains strategic flexibility for the organization.

A skilled Manager who encompasses an exceptional work ethic and commitment

to organizational objectives within an environment that demands problem

solving capabilities, creativity, goal setting, and team management. Highly

motivated self-starter experienced in the introduction and support of a

variety of initiatives.

. Possesses an outstanding record of improving profitability and

productivity while positively impacting bottom line performance.

Consistently recognized as the go-to team leader with solid

multitasking, focus, interpersonal, analytical, written, and verbal

communication skills.

. Adept at capitalizing on opportunities to drive profits and growth,

strengthening overall operations. Possesses strong general and Profit

and Loss management skills. Utilizes solid written and verbal

communication skills to motivate and mentor diverse teams as a manager

and individual contributor.

CORE COMPETENCIES

Operational Management . Profit and Loss Management . Margin and Profit

Improvement

Process Improvement . Budgeting and Forecasting . Cost Reduction . Staff

Supervision

Leadership . Risk Mitigation . Financial Analysis . Project Management

Lean Manufacturing . Total Quality Management . Root Cause Analysis

Problem Resolution . Human Resources

PROFESSIONAL EXPERIENCE

Fred J. Miller, Incorporated Dayton, OH

2005-2010

Chief Operating Officer

Directed daily operations of textile manufacturing company, including front

office sales, customer service representatives, inventory control,

marketing, production, accounting, human resources, and shipping and

receiving. Managed full profit and loss responsibility for all company

functions and directed more than 150 employees with nine direct reports.

. Streamlined and optimized workforce, reduced absenteeism by 25%, and

streamlined operations of Front Sales Team and Customer Service

Representatives by introducing new technologies and realigning duties.

James Edward Olson

Page 2

Fred J. Miller, Incorporated continued

. Identified inefficiencies and replaced non-productive managers,

streamlined processes, established Lean Manufacturing principles, and

reduced key inventory levels by 20% and improved productivity 30%.

. Secured 60% Cost of Goods Sold ratio by eliminating wasteful spending,

timing inventory deliveries, and monitoring numbers of employees

during peak and slow times.

. Saved company more than 20% in costs within first year with cumulative

savings in subsequent years.

. Instrumental in delivering record company profitability of 300% over

first three years.

National City Mortgage Dayton, OH

1997-2005

Financial Manager, Assistant Vice President 2002-

2005

Performed analysis and operational functions for all financial data and

transactions in Construction Lending. Managed Funding, Interest Income

Posting, Risk Mitigation, and Payoffs departments. Oversaw budgeting,

forecasting, treasury, internal controls, risk management, and closing and

reporting activities.

. Reconciled general ledger accounts, and prepared financial reports for

Executive Management.

. Led conversion to new construction loan servicing system.

Cash Manager, Assistant VP 1997-2002

Supervised Cash Funding and Loan Sales Departments

PNC Bank Pittsburgh, PA

1993-1997

Staff Accountant II

Maintained general ledger clearing accounts for 250 branches, and managed

Accounts Payable Processing. Promoted to Team Leader in General

Accounting.

EDUCATION

Bachelor of Science, Accountancy Indiana University of Pennsylvania

Indiana, PA

PROFESSIONAL RECOGNITION

"Excel" Award, for Role in New Cash Audit System National City Mortgage

COMMUNITY INVOLVEMENT

10 Years of Service on Executive Board of Winter Guard International (Not-

for-Profit),

Generating $15,000,000 Annually for the City of Dayton

Served as Treasurer managing $4,000,000 Budget, and First Vice President



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