Customer Service Manager
Resume:
JAMES EDWARD OLSON
Kettering, OH 45419
******@*********.***
FINANCE AND OPERATIONS MANAGER
Delivering Vision and Leadership for the Enterprise
PROFILE
Highly experienced Finance and Operations Professional with a record of
developing and supporting successful projects and solutions incorporating a
wide range of applications and technologies. A results-oriented and driven
Manager who thrives on the excitement and challenge of the unknown
potential of a business. Consistently recognized and tasked to improve
organizational effectiveness and efficiency. Saves costs, accelerates
performance, and sustains strategic flexibility for the organization.
A skilled Manager who encompasses an exceptional work ethic and commitment
to organizational objectives within an environment that demands problem
solving capabilities, creativity, goal setting, and team management. Highly
motivated self-starter experienced in the introduction and support of a
variety of initiatives.
. Possesses an outstanding record of improving profitability and
productivity while positively impacting bottom line performance.
Consistently recognized as the go-to team leader with solid
multitasking, focus, interpersonal, analytical, written, and verbal
communication skills.
. Adept at capitalizing on opportunities to drive profits and growth,
strengthening overall operations. Possesses strong general and Profit
and Loss management skills. Utilizes solid written and verbal
communication skills to motivate and mentor diverse teams as a manager
and individual contributor.
CORE COMPETENCIES
Operational Management . Profit and Loss Management . Margin and Profit
Improvement
Process Improvement . Budgeting and Forecasting . Cost Reduction . Staff
Supervision
Leadership . Risk Mitigation . Financial Analysis . Project Management
Lean Manufacturing . Total Quality Management . Root Cause Analysis
Problem Resolution . Human Resources
PROFESSIONAL EXPERIENCE
Fred J. Miller, Incorporated Dayton, OH
2005-2010
Chief Operating Officer
Directed daily operations of textile manufacturing company, including front
office sales, customer service representatives, inventory control,
marketing, production, accounting, human resources, and shipping and
receiving. Managed full profit and loss responsibility for all company
functions and directed more than 150 employees with nine direct reports.
. Streamlined and optimized workforce, reduced absenteeism by 25%, and
streamlined operations of Front Sales Team and Customer Service
Representatives by introducing new technologies and realigning duties.
James Edward Olson
Page 2
Fred J. Miller, Incorporated continued
. Identified inefficiencies and replaced non-productive managers,
streamlined processes, established Lean Manufacturing principles, and
reduced key inventory levels by 20% and improved productivity 30%.
. Secured 60% Cost of Goods Sold ratio by eliminating wasteful spending,
timing inventory deliveries, and monitoring numbers of employees
during peak and slow times.
. Saved company more than 20% in costs within first year with cumulative
savings in subsequent years.
. Instrumental in delivering record company profitability of 300% over
first three years.
National City Mortgage Dayton, OH
1997-2005
Financial Manager, Assistant Vice President 2002-
2005
Performed analysis and operational functions for all financial data and
transactions in Construction Lending. Managed Funding, Interest Income
Posting, Risk Mitigation, and Payoffs departments. Oversaw budgeting,
forecasting, treasury, internal controls, risk management, and closing and
reporting activities.
. Reconciled general ledger accounts, and prepared financial reports for
Executive Management.
. Led conversion to new construction loan servicing system.
Cash Manager, Assistant VP 1997-2002
Supervised Cash Funding and Loan Sales Departments
PNC Bank Pittsburgh, PA
1993-1997
Staff Accountant II
Maintained general ledger clearing accounts for 250 branches, and managed
Accounts Payable Processing. Promoted to Team Leader in General
Accounting.
EDUCATION
Bachelor of Science, Accountancy Indiana University of Pennsylvania
Indiana, PA
PROFESSIONAL RECOGNITION
"Excel" Award, for Role in New Cash Audit System National City Mortgage
COMMUNITY INVOLVEMENT
10 Years of Service on Executive Board of Winter Guard International (Not-
for-Profit),
Generating $15,000,000 Annually for the City of Dayton
Served as Treasurer managing $4,000,000 Budget, and First Vice President
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