Engineer Customer Service

ALAN D. FLEMING

****.*******@******.***

**** ******** **** *: 614-***-****

Columbus, OH 43229 c: 740-***-****

PROFESSIONAL PROFILE

Dedicated and highly effective professional with over 15 years of top quality customer service, account

maintenance and engineering experience. Successful in integrating new products, training staff, and

managing ongoing process improvement. Experience includes supervising staffs of up to 60 employees

and serving as liaison to senior management. Exceptionally strong communication and presentation skills

and significant 5S and lean manufacturing experience, including relevant certification. Self motivated and

dependable professional with a strong work ethic and commitment to results.

QUALIFICATIONS

• Lean Six Sigma Green Belt certified

• Production and Inventory management certified

• Process control and quality improvements Planning and scheduling

• Problem identification & cost effective solutions Inventory control

WORK HISTORY

EMERSON NETWORK POWER, Delaware, Ohio 2006-2010

Maintenance Department Coach (2009-2010)

Assigned maintenance work orders and preventative maintenance tasks to associates, initiated 5S

improvements, managed outside contractors and coordinated maintenance stock level. Calculated

maintenance throughput and task completion.

Manufacturing Engineer/Quality Engineer (2007-2009)

Supported manufacturing engineering and quality issues including evaluation and disposition of

substandard parts. Responsible for overall engineering support for manufacturing areas including audits,

identification of problems and correction of irregularities as well as project improvements and safety.

Line Coordinator (2006-2007)

Responsible for coordinating equipment into the manufacturing area and through test for the Switch Gear

line, including planning and scheduling equipment and personnel.

Line Wirer, Liebert Facility (2006)

Sales Specialist (2002-2006)

ALAN D. FLEMING

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PRACTICAL HOME INSPECTION, Columbus, Ohio 1997-2002

Founding Principal

Performed more than1300 home inspections on residential properties, producing detailed computer

generated reports and trained clients on home maintenance and safety. Performed all aspects of running a

small S corporation including sales and marketing, payroll, accounting and human resources.

DIEBOLD, INC., Hebron, Ohio 1995-1997

Manufacturing Engineer

Developed and executed strategic plans for new product introductions for automated teller machines

(ATM). Directed engineering for 60 employees working on three teams. Developed line flow changes to

streamline manufacturing, implementing DFT, and facilitated problem solving sessions to improve

throughput and reduce scrap.

EDUCATION

BBA, Marketing, MOREHEAD STATE UNIVERSITY, Morehead, Kentucky

AAE, Electronic Engineering, COLUMBUS STATE COMMUNITY COLLEGE, Columbus, Ohio

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