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Manager Customer Service

Location:
Corsicana, TX, 75110
Posted:
July 26, 2010

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Resume:

John Parker

**** ********* ******, *********, ***** 75110 903-***-**** /

abl5kk@r.postjobfree.com

Manufacturing / Production / Warehouse / Shipping

SUMMARY OF QUALIFICATIONS

A highly energetic manager with solid skills in both manufacturing /

production and warehouse / shipping in international and domestic

environments. Expertise includes logistics, distribution, inventory

control, wafer fabs, and solving complex problems in fast paced ISO9000

plants. A proactive, flexible leader known for improving the bottom line

with efficient management skills, and promoting the highest safety and

quality standards while ensuring satisfied customers through exceptional

service. A fast learner able to adapt quickly to new business challenges,

with a commitment to focusing on success and bringing value to a company.

KEY STRENGTHS:

( Operations ( Strategic Planning ( Contract Management ( Customer Service

( Team Building ( Personnel Management

( Leadership Skills ( Recruiting / Staffing ( Presentation Skills (

Communication ( Analytical Skills ( Problem Solving

( Policy & Procedures ( Compliance ( Planning / Coordinating ( Goal Setting

( Self-starter ( Cross Training

PROFESSIONAL EXPERIENCE

DRS Technologies, Inc. (Diagnostic Retrievement Systems) - Manufacturing

Supervisor 2008-2009

. Supervised 26 personnel in the assembly of different types of infrared

products for Driver Vehicle Enhancements Systems, Tactical Weapons

Systems and Infrared Night Vision Systems for the United States Armed

Forces.

. Maintained a 5 Step -36 hr.Continual Flow Process in order to meet

constant ramps in Production requirements.

Texas Instruments, Inc. - Manufacturing Supervisor

2000-2008

. Held supervisor positions in 3 divisions, managing and coordinating 4

compressed shifts in 24 / 7 operation. Handled required duties while

assuming additional responsibilities during ramp to production.

. Assumed supervisor's role in test area at request of Mfg. Manager

because group had experienced highest turnover of supervisors in

division (26th supervisors in less than 4 years). Realized a 90%

improvement in reduced costs resulting from drastic reductions in

crashed probe cards, machine downtime, wafer scratches and breakage,

and operator turnover. Improved cross training within 6 months so the

majority of operators could work in any of the 5 processes of the test

floor.

. Instituted cost savings by reducing processes producing inferior

product and enhancing performance of specialists on the line through

cross training.

. Assessed a request to ramp and maximize tester setups from 50 to 150

immediately. Declined and moved forward through the chain of command,

saving 100 probe cards at $40K each and scratched silicon wafers at

$1200 each.

. Recognized by management as most flexible of all Supervisors and

Coordinators in Mfg. Group to accomplish constant ramps.

. Recognized as a Supervisor with such flexibility that at any time and

anywhere could troubleshoot and bring stability to any crew at any

level while not knowing the process of that particular division.

Transferred approximately 14+ times in less than 8 years and

maintained perfect attendance for 8 years.

. Commendations from management: ( Recognizing and disseminating

information about production needs; troubleshooting process problems

before they caused major issues for the division ( Delivering

successful presentations at operations and shift meetings ( Employee

recordkeeping and delivering performance reviews for all Specialists

under direct supervision.

. Held record for least amount of missed-processes for all crews served

on as a supervisor.

. Recognized in East Building Test for maintaining goals above and

beyond expectation through performance reviews and compensation.

Mackie Automotive Systems - Senior Production Supervisor

1999-2000

. Managed up to 4 production lines and 121 employees over 12-hour shift

in a 5 / 6 day workweek, manufacturing parts for General Motors Corp.

(GMC).

. Achieved a two-hour turn around from receiving order assembly to

shipping finished parts to GMC.

. Achieved cost savings by meeting on time daily deadline of quality and

delivery schedules. Department cut excess waste and errors by 50% over

previous times.

. Maintained QS 9000 system in a fast paced environment that required

strict safety, low overtime, and high production goals.

Regal International, Inc. - Logistics / Inventory Control Manager

1996-1999

Guardian Industries, Inc. - Logistics / Distribution Manager

1983-1996

Elk Roofing Products, Inc. - Traffic, Distribution, Product Planning

1979-1983

EDUCATION

Stephen F. Austin University - BBA, Minor in Accounting

Professional Development: ( "NAFTA: Impact of Mexican Trucking on U.S.

Highways ( Export Documentation,

( International Letters of Credit, ( Canadian Export Documentation, (

Certified in First Aid and CPR, 2009



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