Customer Service Sales

***** ***** *** **, ******** WA *****

Home Phone 425-***-****; Mobile 206-***-**** . E-mail:

**********@*******.***

Adi Paz

EXPERIENCE & QUALIFICATIONS

Administrative & Office Management:

. Superior telephone, customer service and computer skills with

proficiency in MS Word, Excel, Outlook, PowerPoint and FrontPage.

. Demonstrated proficiency in Microsoft Word, Excel, Power Point, Outlook

& FrontPage.

. Handled all administrative, secretarial, and clerical support in an

office setting

. Consistently demonstrate advanced telephone and organizational skills

. Excellent customer service skills experience gained from my position in

the telecommunications field.

. Ambitious, articulate, and excellent communicator; proficient verbal

and written skills.

. Able to work independently, learn new technologies. Setting with little

or no supervision.

Media communication:

. Experienced with creating newsletter publications, press releases,

press kits & articles.

. Engaged in research and analysis of product information including sales

material, fiction titles, mailing lists and accuracy verification.

. Distributed PR materials externally, tracked clips and distributed

daily clip reports, Assisted with product mailings and tracking,

assisted with events such as booking conference rooms, maintaining

media lists, product mailings. As well as writing Press releases & fact

sheets.

. Educate customers with product offerings, technical support, and

account updates.

. Strong interpersonal skills; possesses the ability to interact &

communicate effectively with people

Event coordination:

. Handling all aspects of event coordination like location, invitations,

speakers' lineup, catering, transportation & PR.

. Skilled in developing, producing, and maintaining marketing and

promotional event materials.

. Diligent, highly organized, detail-oriented, excels at multi-tasking in

a fast-paced environment.

PROFESSIONAL EXPERIENCE

Demand Generation Coordinator (Vendor) - Microsoft, US BMO

March 2008 - May 2008

. Managed creation and delivery of Demand Generation content and

Reporting/Tracking

Marketing & Communication Coordinator (Contractor) - Microsoft US Search

Sale April 2007 - July 2007

. Managed several internal and external online newsletters for adCenter

sales group as well as Microsoft external premium customers.

Responsible for coordinating, writing, and updating key segments on

internal sales web page.

Marketing assistant - The Polyclinic

Oct 2006 - Jan 2007

. Conducting research and analysis of developing areas to evaluate

business expansion opportunities.

. Coordinating department events.

. Provided administrative support for the department.

Gymnastics Coach - Emerald City Gymnastics

Nov 2004 - Oct 2006

. Gymnastics coach to 20 students, level 4 and pre-team.

Assistant Account Handler - Wagner Grinstein Communications

Jan 2005 - August 2005

. Assisted in the account management for: American Express, L'oreal,

Tivol, Home Center, Best Buy, 99FM Radio, and more.

Film and Television Festival Producer - Netanya Academic College, Israel

Jan 2005 - August 2005

. Production of the College Graduates Film and Television Festival

including: fund raising, public relations, coordination of the contest,

spokesmanship etc'.

Public Relation Assistant - Jewish National Fund, Seattle, Washington

Mar 2004 -Jan 2005

. Non-profit organization volunteer, working in public relations and

fundraising.

Radio Show Producer - Netanya Academic College

Oct 2003 - Mar 2004

. Produced a radio show at a local radio station in Netanya, Israel.

EDUCATION AND TRAINING

Media Communication - Netanya Academic Collage, Israel

2002 -2006

. Equivalent to U.S. Bachelor's Degree in Media Communication

. Additional online courses at the Open University, Israel

LANGUAGES

. Languages: Hebrew - fluent (native language), English (fluent).

AWARDS AND HONORS

. Member of the Israeli National Gymnastics Team

. State champion on bars - 1991, 1992, 1993, 1994

. State all-around gymnastics awards - second place, 1992; third

place, 1993; first place, 1994

TRAINING

Customer Service Seminars - 100 / 40 hours

Mar 1999 and May 2002

. Team management skills and communicating with clients. Municipality of

Ra'anana.

. Communication skills, Setting expectations and dealing with clients.

Cellcom LTD, Israel.

*References - Available upon request.

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