Customer Service Technician

CONNIE LEE TURNER JR.

**** ******* **** **********, ** 35810

Cell: 256-***-****/*************@*****.***

Objective

Seeking position as a Computer Technician

EDUCATION

Strayer University, Huntsville, AL

Bachelor of Science in Computer Information Technology - Expected 2012

J.F. Drake State Technical College, Huntsville, AL (2000-2003)

Associate of Science, Computer Information Technology

Huntsville High School, Huntsville, AL, Diploma 2000

SUMMARY OF QUALIFICATIONS

A remarkable amount of experience in computer hardware, software, networking devices, routing and

switches. Microsoft proficiency and customer service. Excellent customer service, verbal and written

communication skills. A dedicated and dependable team player with a strong work ethic. Self motivated

and willing to accept responsibility.

EMPLOYMENT HISTORY

Solder Technician, Benchmark Electronics June 2010 - Present

• Assembled solder electronic components.

• Repaired boards in a timely manner and return to process.

• Worked from diagrams and drawings, use soldering equipment, hands and/or power tools, and soldering

equipment.

• Former knowledge of electrostatic discharge (ESD) standards.

• Maintained equipment and work areas in a clean and orderly condition.

Office Automation Technician, Axseum Solution, January 2008 – January 2010

• Operate a computer, peripheral equipment and appropriate software to perform various computer operations

in support of office operations.

• Utilizing automation tools for delivering patches and applications.

• Troubleshoot and resolve basic computer automation systems and controls problems at our customer sites.

Solder Technician, Sierra Nevada Corporation June 2007 – October 2007

• Inspected and assembled small parts onto a Global Positioning System unit board using microscope.

• Built cable wires harnesses with zero-defect.

• Assembled T15 small hand computers for use in the field of combat environment.

Cellular Telephone Technician, Palco Telecom Incorporated October 2003 – June 2007

• Read schematics to assemble and repair customers’ cell phones.

• Tested, troubleshoot and repaired phone circuit board.

• Provided customers with current versions of supported software as it became available.

• Ensured quality performance levels remained at established standards.

Customer Service Representative, West Telemarketing Corporation June 2003 – October 2003

• Receive and process incoming phone calls for dedicated clients, which include obtaining, entering, and

verifying customer information.

• Answering questions, resolving issues, adhering to scripts, and attempting to sell products or make up sells as

necessary.

• Ensure that calls are processed in strict adherence to established policies, procedures, and quality standards.

CONNIE LEE TURNER JR.

Functional Test Operator September 2000 – January 2001

Benchmark Electronics Incorporated

• Former knowledge of Electrostatic Discharge (ESD) standards.

• Support manufacturing operations assembly equipment and processes, including screen printing, SMT,

reflow, hand load, wave soldering, second hand load and mechanical operations.

Computer Skills

Microsoft Office Suite (Word, PowerPoint, Excel) Email, Fax Copy, Imaging, Remote Access, Copy Profile.

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