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Manager Customer Service

Location:
Circleville, OH, 43113
Posted:
May 19, 2010

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Resume:

Michael C. Sowers

***** ***** ***** **.

Circleville, Ohio 43113

Phone 740-***-****

E-mail address: abl5gk@r.postjobfree.com

Experience:

**** ** **/**

Tigerpoly Manufacturing (Japanese Automotive Supplier) - Production Manager

Manage tier 1, tier 2 automotive supplier with 28 injection machines, 22

blow mold

machines and 14 rubber Injection machines in a $65 million dollar a year

operation.

Manage and monitor P & L using spread sheets, financial statements and

invoicing.

Supervise the activities of 11 salaried and 300+ hourly personnel in

production,

packaging, assembly, quality and inventory.

Using lean manufacturing principals, kaizen activities and 5 S processes

lowering manning needs and improving throughput.

Improving OEE (Operational Equipment Effectiveness) from 45-60% to over 75-

95% (world class).

Monitor and enforcement of ISO 9002 and ISO 14000 standards.

Chair Senior Management staff meetings.

Conduct salaried training on safety, team building and accountability.

Coordinated all safety activities from periodic inspection and incident

investigation through

Resolution saving the company in excess of $300,000.00 dollars per year.

2003 to 2005

Medina Blanking - Shift Supervisor

Manage Shift of approximately 45 employees in tier 1 automotive metal

stamping and welding facility.

Administer six sigma standards, 5 S procedures and lean manufacturing

principals and techniques.

Monitor production needs and schedules to satisfy customer needs and

requirements.

Project management - Manage and coordinate multiple projects in

productivity improvements, installation of state of the art $ 5M dollar

laser welding line.

Motivate, inspire and hold accountable employees in the areas of

productivity, quality and change.

1998 - 2003 Bocko Inc. - Plant Manager

Managed plant operations with 28 injection molding machines sizes 350 ton

to 950 ton.

Managed and monitored the P & L using spread sheets, financial statements

and invoicing.

Supervised the activities of 17 salaried and 300 non - union hourly

personnel in production,

packaging, assembly, quality, inventory, shipping-receiving and maintenance

/ engineering.

Reduced scrap levels by 20% +.

Developed warehousing and carrier selection system.

Improved inventory management resulting in savings in excess of $300,000.00

per year.

Developed and conducted salaried training on safety, team building and

accountability.

Development of a maintenance department significantly improved

manufacturing

Up time, preventive maintenance and purchasing of all facility needs.

Developed, wrote and administered ISO 9002 standards.

Managed and conducted monthly company - employee relations meeting.

Coordinated all safety activities from periodic inspection and incident

investigation through

resolution.

1995 - 1998: Osborn Manufacturing / Operations Manager

P & L responsibility for the production of ~ $8-$10 million dollars of

industrial type brushes for

segments of the steel industry and various other usages .

Managed staff of 5 salaried and 20 hourly employees.

Using team building and accountability reduced manning by 40% and improved

output.

Directed the activities of plant personnel including warehousing and

shipping methods,

inventories, stamping & resistance welding, purchasing, customer service,

materials management, engineering and all production personnel.

Developed, wrote and administered ISO 9000 standards.

Increased output breaking all time shipping records for division.

Selected, approved and negotiated with vendors.

Leader of organizations culture alteration committee.

Conduct company - union relations meetings with managers and union

officials.

1990 - 1995 Advance Brush Co. / Site Manager

P & L responsibility for the production of ~ $5 million dollars in product

and ~ $750,000 dollars

of metal stampings with resistance welding and assembly. Managed a staff of

75 salaried and

hourly employees in quality, purchasing, inventory, production, safety and

shipping & receiving.

Also full Human Resources responsibilities - Recruitment, terminations,

evaluations,

benefits administration, grievance administration through settlement.

Through team building and accountability improved efficiencies by 30% +.

Improved company - union relations reducing grievances from an average of 3

per week to three

per quarter and successfully resolving those without arbitration.

Selected, approved and negotiated with vendors.

Travel as required resolving customer issues and complaints.

Developed and initiated attendance policies improving attendance by 25% +.

Key negotiator for contract negotiations with UAW.

1987 - 1990 Modern Tool & Die / Manufacturing Manager

Responsible for all manufacturing activities in a Tier 1 injection and

compression molding

facility.

Managed 8 Supervisors and ~ 150 hourly employees in production, quality,

inventory, safety and

shipping & receiving.

Improved efficiencies by 20%.

Reduced scrap levels by 15%+.

Education & Training

BS Business Administration - Columbia State University

Personnel Management - Wayne General & Technical College (Akron University

Branch)

SHRM - Human Resource Certification Training - Kent State University (Stark

County Branch)

Human Resources Certification Program - Employers Resource Council (ERC)

Just in Time Manufacturing, SPC, and Kan-Ban - University of Dayton

Employee Evaluation Training - Eastern Michigan University

Office Suite, MRP, Intrac, Macola, QAD

ISO 9002 Lead Auditor Training

ISO 14000

Lean Manufacturing Techniques - Honda Lean Network

30 hr. Occupational Safety and Health Training Course

GMP Practices & Polices



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