Customer Service Real Estate

Lakia Hasenjaeger

objective

Experienced administrative support with top-level

executives.

Strong management real estate background and

mortgage background with experience buying and

selling investment properties, single-family

dwellings, multi-unit and commercial properties

since 2001.

Licensed Real Estate Broker: State of Indiana.

Familiar with all legal and financial aspects of

real estate sales and property management.

Advanced skills in customer service and sales.

Proven experience working from home with Citrix

based applications and more.

Experience

2008-Present Liveops Merrillville,

IN

Customer Service Agent

Provides customer service for various clients such

as Aegon Insurance, and BJ Global.

Transcribes audio recordings on various programs.

Analyzes customers current situation to find the

best program that fits their needs.

Performs customer service inquiries via phone,

email, and chat.

Achieves goals on sales matrix for various programs

by low AHT and offering upsells to the customer.

2006-Present Global Real Estate Group, LLC

Merrillville, IN

Real Estate Mortgage Broker/Property Management

Manage three realtors.

Performs Broker Priced Opinions for various

lenders.

Owns and manages company as an LLC.

Searches for new business and marketing ideas.

Approves all contracts on mortgage and real estate

side.

Currently manages ten properties for various

investors.

Manages and process all accounting for business.

2000-2005 Barton Incorporated

Chicago, IL

Assistant to the Sr. VP

Acts as liaison between corporate headquarters,

field sales, and senior administrative staff.

Reports to the Sr.VP of National Accounts.

Coordinates national and international business

travel arrangements and maintains itineraries for

Sr. VP.

Maintains and reports on the entire budget for

National Accounts totaling in excess of $1MM.

Prepares all presentations for Barton Management

under the direction of the Sr. VP.

Coordinates the preparation of the monthly

management report and submits to Barton Corporate.

Collects, analyzes, and distributes Cognos

Powerplay, Spectra, and IRI Data reports.

Prepares, compiles, and submits invoices and T&E

reports within the National Account Division to

Barton corporate for BTF processing.

Assists Sr. VP, VP, and directors with special

projects and adhoc information requests.

Coordinates all National Account Managers' meetings

and annual corporate events.

Education

2001-2005 Purdue University Hammond, IN

B.S. Organizational Leadership and Supervision

A.S. Organizational Leadership and Supervision

2006 McColly School of Real

Estate Merrillville, IN

Real Estate Broker's License

2006 Huckleberry Notary

Merrillville, IN

Licensed Notary

technical skills

Expertise in Microsoft Office Suite, Spectra

Enlighten, JD Edwards, AC Nielsen, IRI Data

Analyzer, Cognos Database Applications: Powerplay,

IBM/AS400 System, Lotus Notes, Microsoft Outlook,

Fannie Mae Desktop Originator, Byte Pro, Encompass,

Calyx Point, Quickbooks, TenantPro, Citrix Web

Applications.

e-mail abl5ga@r.postjobfree.com

2916 W. 84th Ct.. Merrillville, IN 46410 . Phone 219-***-****

FAX 866-***-****

Contact this candidate