Manager Six Sigma

Kathy Titus

***** ***** **. ? Dallas Center, IA *0063 ? 515-***-**** ?

*************@*****.***

Operations Supervisory & Training

Supervisory and Training professional with more than 16 years of

supervisory experience - including 2+ years as lead for teams of 25+

individuals. Strengths include "hands on" approach to supervising -

working with and developing a high producing, efficient Team through

Continuous Improvement, Process Improvement and Waste Reduction.

Experienced with supervising a diverse group of people in relation to

nationalities and abilities.

Experienced, effective, trainer using TWI (Training Within the Industry)

philosophies.

Passion for production efficiency, quality output, process improvement,

waste reduction and "respect for people" through use of Lean Manufacturing

and Six Sigma tools and theory.

Developed and implemented Visual Workplace/Visual Control elements such as

5S, Task Production and Boards and a Training Matrix. Designed and

implemented use of a Training Matrix throughout the Statement Departments.

Resulting in management gaining an "at a glance" ability to identify

required and actual knowledge/skill levels of employees. This led to

developing an action plan to reach ideal skill levels across all

departments.

Experienced with and daily use of Word, Excel, PowerPoint and Outlook.

Experience

September 2009 to present Citi Statement Processing Urbandale,

IA

Operations Support Assistant - Presort Department

. Coordinate work flow to ensure efficiency of timeliness and quality of

daily shift output of an average of 850,000 mail pieces.

. Evaluate equipment and staffing resources relative to work volumes and

stage work accordingly.

. Schedules and coordinates activities of 30+ 2nd Shift Presort Team.

. Provide on-going training to improve/enhance skills of new and incumbent

operators.

. Backup and support for all aspects of Presort Department - Manager,

Trainer, Tech 3, Mail Sweep, Mail and Banding Clerks.

. Maintain and complete all Presort documentation.

. Communicate and implement directives from Management to Presort Team.

. Daily liaison with USPS Clerk.

. Member of Citi's Safety Committee working to develop and maintain all

aspects of production floor safety.

. Member of Citi's QPIT (Quality) Committee working to develop and maintain

all quality expectations across the Statements Department.

June 2008 to September 2009 Citi Statement Processing Urbandale,

IA

Trainer/Operations Support Assistant - Insertion Department

. Coordinate workflow to ensure timeliness and quality of daily insertion

output of an average of 650,000 mail pieces.

. Evaluating and confirming Inserters are correctly set up before Operators

commence job run. Delivered training to provide specific results to

support changes in processes, policies and procedures. Diagnose and

correct performance gaps of operators through monitoring and feedback.

Work individually with operators to bring about motivated, positive change

as needed. Provide on-going training to improve/enhance skills of new and

incumbent operators.

. Worked to develop "mistake proofing" processes for the Insertion

Department.

. Work and communicate closely with Pitney Bowes and Bowe, Bell and Howell

technicians.

February 2006 to June 2008 Nationwide Document Solutions Urbandale,

IA

Senior Operator, Color Variable Print Dept.

. Highly competent in all areas of Color Variable Print (Digital Print)

Finishing Department.

March 1991 to January 2006 Banknote Printing, Inc., Ankeny, IA

Co-Owner Municipal Securities Printing Company

. Printer of municipal bonds and notes for the states of Iowa and Nebraska.

. Supervised staff of six.

. Consistently maintained high level of quality and correctness on all bond

issues through several quality checkpoint and mistake proofing processes.

. Maintained daily contact via telephone & email with all Bond project

participants (legal, municipal, financial, governmental and banking trust

officials). Maintained a positive, informed working relationship with all

Bond project stakeholders.

Education

Marycrest College, Davenport, IA, Bachelor of Arts Degree in Business/Pre-

Law

Drake Law School, Des Moines, IA, Completed 1.5 years of law studies.

Lean Mastery Certificate for Manufacturing

Six Sigma Yellow Belt

(Currently studying to obtain Lean Six Sigma Black Belt in Manufaturing)

References

William Trainor, Pitney Bowes DMT Service Manager, 501-***-****,

*******.*********@**.***

Steve Myers, Bowe, Bell & Howell Custer Service Engineer, 515-***-****

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