Edward Scott Baltzer

**** *** *** **

Birmingham Alabama 35215

Home: 205-***-**** Cell: 205-***-****

abl5fb@r.postjobfree.com

OBJECTIVE

I am currently seeking a position which will allow me to utilize my

mechanical ability and strong troubleshooting skills as well as my years of

experience in the computer industry.

Experience with PC/MS-DOS, Windows 3.x, Windows 95/98, Windows NT4.0,

Windows 2000, and Windows XP

Extensive hands-on experience in the installation, troubleshooting,

repair and servicing of various networked and stand-alone notebook and

desktop computers, printers, and servers

B.S. Degree in Computer Information Systems, Herzing College, 2000

CERTIFICATIONS AND LICENSURE

CompTIA A+ ID# E59DTT0161

EXPERIENCE

09/2005 to 03/2009 Integration Services Corporation, Birmingham,

Alabama

Desktop Support Technician - Alabama

Provided phone support and onsite hardware repair to clients in K-12

schools throughout Alabama. Installed and maintained desktop and notebook

computers, servers, and printers. Provided warranty hardware support for

Dell branded computers and printers. Performed operating system and

applications software installations and upgrades. Managed parts

inventories, orders and returns.

09/2003 - 8/2005 Computer Sequels, Birmingham, Alabama

Retail Store Manager / Service Technician

Built custom computers as needed. Installed Linux, DOS, and Windows 95,

98, NT, 2000, XP and 2003 operating systems, and various applications

software.

Consulted with end users and vendors to troubleshoot and correct hardware

and software problems. Managed parts inventories, orders and returns.

Edward Scott Baltzer

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8/2001 - 08/2003 U-Save Pharmacy, Hoover, Alabama

Pharmacy Technician

Worked on a part-time, volunteer basis. Assisted the supervising pharmacist

in the setup and operation of pharmacies within American Family Care

clinics in Alabama. Installed and configured desktop workstations and

printers. Performed Linux OS and pharmacy software (Rx30 ) installations.

Configured printer escape sequences in the Rx30 pharmacy application.

Consulted with vendors to troubleshoot and correct hardware and software

problems.

11/2000 - 4/2001 CompuCom Systems Inc., d.b.a. Inacom, Hoover, Alabama

4/2000 - 11/2000 Office Management Systems Inc., d.b.a. Inacom, Hoover,

Alabama

10/1999 - 3/2000 Inacom Information Systems Inc., Hoover, Alabama

Technical Support Analyst

Provided phone and desktop technical support for 15,000+ computer

workstations in Bellsouth Telecom offices throughout Alabama. Consulted

with end users and other vendors to troubleshoot and correct hardware and

software problems. Performed operating system and applications software

installations and upgrades. Provided training in basic computer functions

to end users. Managed parts inventories, orders and returns. Installed,

maintained, and serviced desktop workstations, notebook computers, and

servers. Installed and maintained various laser and inkjet printers.

Installed and configured servers. Installed Local and Wide Area Network

high-speed phone line, serial and parallel communications.

9/1997 - 10/1999 Herzing College of Birmingham, Homewood, Alabama

Lead PC Technician

Supervised and assisted technicians in troubleshooting, maintaining, and

repairing 150+ workstations and 4 servers on 3 client/server networks.

Built additional workstations as needed. Installed and maintained Windows

95, 98 and NT operating systems, and various applications software.

8/1996 - 3/1997 R. E. Pilkerton Electric Company, Montevallo, Alabama

Electricians Helper

Installed various electrical devices and controls in residential and

commercial applications (transfer switches, breaker panels, external

generator receptacles, etc.). Assisted in new construction and remodeling

projects. Read and followed engineering drawings. Worked with both EMT

and PVC conduit, and wired with Romex and multiple single wires.

Edward Scott Baltzer

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EDUCATION

7/2000 Herzing College of Birmingham

Bachelor of Science, Computer Information Systems

GPA: 3.35 on a scale of 4.0

8/1988 Bessemer State Technical College

Associate Degree, Automotive Science

General Motors, Automotive Service Education Program

GPA: 3.65 on a scale of 4.0

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