Project Manager Sales

Michael Roscoe

**** **** ******, *** ***** CA ***04

619-***-****, abl5ep@r.postjobfree.com

Business Technologist and IT Solution Architect

Forward thinking leader, specializing in application architecture and

technology initiatives focused on proactively transforming business process

and organization culture. Leverage long term strategy to align project

planning and development cycle. Employ current/desired state analysis to

facilitate process re-engineering and ensure quality.

Architecture: Lead technical architect, coordinating conversion and custom

redesign of 6 affiliated hospital sites with Oracle Universal Content

Management System Implementation in Java and JSP

Strategy/Process: Refocused organization strategy for web content quality,

organization, and communication by decentralizing content ownership and

initiating executive oversight process

Solution Innovator: Aberdeen "Top Ten CRM Implementations of 2001"

integrating SQL database, Web, HEAT CRM, Crystal reporting and GIS mapping

application for the, City of Des Moines, Iowa.

Manager/Leader: 22 reports, exceeded revenue goal by $4M, implementing

print-on-demand process

Development: Comprehensive SDLC web, database, and CRM application

developer, proficient with Coldfusion, Flex, JSP, XML, MS SQL 2005, Oracle

11g, HEAT, Business Objects

Service Delivery: Improved uptime, reliability with high

availability/disaster recovery web infrastructure

Professional Experience

Rady Children's Hospital San Diego (Non Profit; 2500-5000 employees

Technical Specialist, Information Management Division, September 2006 to

Present

Launched the evolution of Web Application Services and Infrastructure

Improvement Strategy, with a goal towards enhancing IT services

throughout RCHSD. Provide management & peers with guidance and direction

through application assessment, software/hardware architecture, design,

development and process standardization. Architected & developed online

CDC Growth Chart and Census application. Expanded change management

processes and procedures, coordinating efforts with Network Operations,

Server Management, Application Support staff and end users.

. "Green Initiatives" - reduced paper use with Electronic Growth

Chart, SDLC application to gather, graph, integrate and store vital

statistics as images with Flex and ColdFusion

. "Patient privacy" - significantly improved HIPAA audit compliance

with Database Cluster

. Enhanced Leadership's ability to analyze/adjust resource staffing

with Census Web Service

Velocity Networks (Privately Held; 11-50 employees), provider of business

grade VOIP, co-location, and broadband ISP services

Application Developer - Contract, August 2004 - July 2006

Onsite account manager/developer for CRM project. Responsible for

requirements gathering, system architecture, integration, development and

reporting analysis to support the complete process of managing sales

activities, provisioning projects/products and services and providing

technical support

. Architected and implemented solution to fully automate sales and

service delivery process.

. Integrated 'silo solutions'--Quotewerks, Goldmine, HEAT, Quickbooks

and Crystal Reports, encompassing overall strategy towards

improved customer relations and process efficiency

. Increased customer satisfaction and retention by 10% with custom

survey reporting

Modaro provides strategic planning, Coldfusion and Flex web application

design and development focused on providing services to small to mid size

business

Independent Consultant, December 2001 - Present

Initially provided consulting services throughout Frontrange Solutions

partner channel, specializing in ITIL, CRM and Goldmine integration,

Crystal Reporting, and product training. Currently involved with

developing comprehensive IT solutions, through web application

development, graphic design, SQL database architecture, and strategic

planning for small to mid sized companies.

Frontrange Solutions (Privately Held; 201-500 employees) Leader in ITIL -

IT Service Management, CRM Customer Relationship Management and Goldmine

Sales software manufacturing

Consultant and Sales Engineer, Professional Services, July 1999 - December

2001

Project lead responsible for product demonstrations, on-site consulting

and customization of HEAT service and support applications. Efforts

primarily focused on ITIL process adoption and standardization across

broad range of clients. Facilitated user group sessions across the

United States, training customers on advanced implementation techniques.

Knowledge Management keynote speaker, Annual HEAT user conference, 2001

Xerox Corporation (Public Company; 10,001 or more employees; XRX)

Customer Account Manager, Xerox Business Services, February 1998 - June

1999

Managed financial (P&L) analysis and daily operations of digital print

and publishing team with 22 employees, comprised of 3 direct reports, 19

indirect. Improved profits through capital equipment acquisitions,

improved process and print technology and instituting swing shift

operations. Exceeded revenue goals by 150% with print on demand process

Implementation Project Manager, Xerox Business Services, September 1996 -

January 1998

Concurrently managed implementation projects; ranging in revenue between

$1 million to $5 million dollars. Managed post sale contract

implementation for print on demand facilities, including equipment

acquisition, delivery, and installation, process re-engineering and staff

development. 1997 Malcolm Baldridge National Quality Award winner for

Service Excellence and instrumental in two major account closings:

generation $9M in revenue over 3 years.

Commodity Buyer, Xerox Global Purchasing, May 1991 - October 1996

Negotiated contracts for Xerox Power Supply and Transformer commodity

team; supporting the worldwide distribution and manufacturing of mid and

high volume Xerox digital print equipment. Responsible for $24M

annually, to certify and source new suppliers for manufacturing in 4

worldwide facilities. Averted $250K/day expense resourcing vendor with

financial hardships, achieved an 8% yearly contract savings: yielding

$1.9M annual reductions

Education

Pennsylvania State University, BS Business Degree (Actuarial Science), May

1991

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