Customer Service Sales

Location:

Posted:

January 24, 2015

Elizabeth Mejicanos

Objective: To obtain Dental Assistant position.

Summary of Qualifications

Knowledge of Dentrix and familiarity with OSHA and HIPPA

Knowledgeable in Internet, Excel, Word, and Outlook

2 years of receptionist experience

Bilingual (Spanish/English)

Education and certification

• Fairfax County Continuing Education - Essentials of Dental Assisting Certificate 01/2015

• Dentrix Basics Certificate 10/2014

• Basic First Aid and Heart saver CPR AED certified

• Computer Application (MS Office), Computer Core, Alexandria VA 12/2012

• Fairfax High school Graduate

EXPERIENCE

JobLink Alexandria, VA 11/2005 - 03/2007

Receptionist

• Provided excellent customer service with friendly attitude

• Data entry into the JobLink MIS as well as answering and routing all calls to the appropriate

departments

• Provided information on all agency programs and made referrals to the appropriate program

and/or service

• Identified barriers to employment and made appropriate referrals for supportive service

• Assisted customers with all aspects of the Internet, telephone, fax machines, copier, kiosk as well

as assisting with computerized aptitude assessments

The Home Depot Alexandria, VA 02/2005 - 02/2006

Customer Service Supervisor

• Supervised, coordinated, and performed computerized cash register sales transactions and cash

management

• Provided sales coordination and problem resolution for floor customer service staff; performed

direct sales and customer service as and when required

• Monitored sales through the cash register; resolved discrepancies

• Monitored and coordinated ordering and return of merchandise and/or equipment

Babies’ R Us Falls Church, VA 02/1999 - 02/2005

Sales Associate

• Managed and motivated a team of sales associates to increase sales and ensure efficiency

• Oversaw stock levels and made key decisions relating to the constant demands of a strong

management team.

• Responsible for staffing conditions; interviewing potential staff.

• Ensured high standards for quality customer service, health, and safety