Quality Assurance Manager

DAVID ORLEANS

*** ** ***** ***

Pembroke Pines, FL 33028

Phone: 954-***-**** Email: abl5e5@r.postjobfree.com

PROFESSIONAL OBJECTIVE

To evolve process methodology via research, strategy and leadership within

an outstanding organization that demands accuracy, timeliness and

integrity.

SOFTWARE SPECIALIST - LEADER - PROCESS IMPROVEMENT

Utilizing outstanding business and technical expertise to successfully

achieve mission-critical goals

Over 15 years of exceptional software analysis, deployment and team

management

Fluent in manual and automated system quality assurance, analysis and

testing methodology

Extensive experience in managing teams (business, development, testing)

within medium to large-scale information systems encompassing numerous

industry sectors

Exceptional leader always seeking methodology and processes to improve TQM

Demonstrated ability to meet deadlines independently and in a team

environment

KEY ACHIEVEMENTS

Implemented module-based regression test methodology to increase testing

throughput by 10%

Developed repeatable testing methods and strategies saved testing time by

3%

Leveraged existing resources to lower expenses by bringing software to

market 2 weeks early; a cost savings to payroll and third party consulting

fees as well as exceeding customer expectations

Installation of accurate and stable version control and change management

procedures

Effectively set attainable and measurable goals for analysts to ensure

challenging problem solving scenarios

COMPUTING/TECHNICAL STRENGTHS

Operating Systems: Windows (v 3.0 - Windows 7), UNIX, Apple OSX, MVS,

AS400

Hardware: PC, Apple Macintosh, Sun/Solaris

Databases: Oracle, Access, SQL Server

Applications: Word, Excel, PowerPoint, Microsoft Project, Lotus Notes,

Exceed

Testing Tools: Mercury/HP WinRunner - LoadRunner - TestDirector - Quick

Test Pro, Rational Robot,

Rational Funtional Tester, Microsoft Test, PreVue X

Languages: C++, Java, Visual Basic, HTML, Assembly (IA-32 type processors)

Enterprise: SAP, JD Edwards, Siebel

IDE: Eclipse, MASM, NetBeans, Visual Studio,

PROFESSIONAL VITA

Manager, Global SQA

Orlando, FL

CHEP

4/2010 - Present

Responsible for QA analysts off shore and on shore for global testing

effort

SAP & Siebel project delivery responsibilities

Budget responsibilities of department

Regularly develop business cases justifying additional tools supported with

data

Coached managers as necessary

Installed a walk through program, root cause analysis and post mortem

program to identify lessons learned and best practices within the IS

organization

Adjunct Faculty

Online

Everest University

1/2010-Present

Instruct two IT courses (Network concepts & MIS)

Developed instructional plans with online technology implementation

Develop curriculum improvement procedures

Director of Software Quality Assurance Palm Beach

Gardens, FL

Authentium, Inc.

1-9/2009

Responsible for quality of multi product line including antivirus (AV),

AV/SDK, Safe browsing software, MS Exchange AV

Led on and offshore software testing efforts

Designed test lab and environments to support various platforms and

products

Issued Quality opinions based on test result summaries from global teams

Responsible for testing and scheduling 8 anti virus products for test and

general release

Managed an in house team of 2 managers, 30 analysts as well as 40 third

party off shore resources.

VP QA & Operations

Miami Lakes, FL

Audiosys

2002-2008

Managed and developed operational procedures within department testing C++

and Java applications

Hands on manager always involved with team progress

Authored Technical notes and manuals

Wrote and executed Java swing element testing (white box testing with

developer feedback)

Developed automated and manual testing procedures using Mercury/HP products

facilitating faster regression testing

Coached employees as necessary (time management, documentation

expectations)

Completed analyst performance reviews every 12 months

Visited clients in field to assist with custom test plans and strategies

Assisted sales force with system defects found in the field increasing

customer satisfaction and resolution rate

Assisted clients with defect issues and quick resolution (patches,

workarounds)

Managed annual software and hardware lab budget of $87K

Quality Assurance Manager Delray Beach,

Florida

B/E Aerospace

*Post "9/11" layoff 2001-2002

Pioneered the testing effort for JDEdwards/OneWorld environment decreasing

defect generation

Developed UAT methodology to include business analysts and users across 3

international offices

Led weekly conference call for aforementioned UAT efforts with business

analysts

Performed needs analysis for automated methodology in an effort to increase

time to market

Wrote feasibility study for hardware testing (Bar Code Scanning guns) by

securing demo units from manufacturer

Developed manual testing methodology for said hardware and software

integration

Manual test case environment in multiplatform mainframe environment (AS400,

Windows emulation)

1 Quality Assurance Manager/Standardization Committee Chairperson

Manhattan, New York

Barnes & Noble.com (Contractor)

2000-2001

Standardized methodology and document templates to reduce test time and

increase productivity

Developed training for development regarding QA (unit test seminars)

Developed test strategy, test plans and scripts (Winrunner & Test Director)

for integration tests

Authored database test strategy (Oracle)

NBS/Epicor POS integration with website layer (cancelled testing effort)

strategy

Provided input on load testing strategy (LoadRunner)

EDUCATION & TRAINING

Ph.D. student in Information Systems/Information Security concentration

(expected 2013), Nova Southeastern University

Master of Science in Management Information Systems, Nova Southeastern

University, Projected Graduation 12/2010 (credits from Ph.D. program to be

applied to graduation requirements)

Master of Science in Educational Technology, Nova Southeastern University,

Davie, FL (2008)

Bachelor of Music in Film Scoring, Berklee College of Music, Boston, MA

Business & IT Studies (2 years), Penn State University, State College, PA

PROFESSIONAL AFFILIATIONS

ASQ

IEEE

ISTQB

Elsevier publishing - textbook reviewer

Upsilon Pi Beta International Honor Society for Computing & Information

Disciplines

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