Customer Service Management
Resume:
Oana Trimbitas
**** ****** **, ******** *******, CO 80923 ****@*********.***
Summary
* Experienced full cycle recruiter, with an emphasis on IT, Telecom,
Engineering, HR & Accounting areas
* Excellent Program Management skills, with a primary focus on
delivering quality to customers
* Extensive training & knowledge on Vendor Management & Application
Tracking Systems (FieldGlass / InSite; Beeline; Wand; IQ Navigator;
Taleo; Authoria; Elance; JobDiva; hire.com; Chimes; PeopleClick, etc)
* Great analyzing skills of customers' current needs and its translation
into deliverables
* Training experience - participating in creating employee handbook,
SOP, agreements, etc
Work Experience
Staffing Delivery Coordinator, The Bartech Group/Bartech Workforce
Management (BWM), Colorado Springs, CO
May 2008 - Present
* Currently onsite @ Verizon Business, providing support for Verizon
managers and suppliers
* Responsible for managing the contracted Scope of Services to Verizon
Business
* Responsible for contingent workforce (creating new jobs/replacement
reqs, getting approvals, solving supplier issues,
extending/terminating contingent workers, handling daily issues,
monthly/quarterly extensions, etc) across 17 states
* Responsible for offshore contingent workforce for India
* Negotiating bill rates for current / new contractors, resulting in
overall reduction of contingent workforce spend across Verizon
Business departments
* Providing training for new / current suppliers and Verizon Business
management
* Making sure information and processes are updated and details for
audit/compliance purposes
* Making sure suppliers are compliant with the Contingent Workforce
Program, and their workers are correctly classified as W2 vs 1099
* Maintaining close relationships with Verizon Business managers and
procurement / financial analysts for weekly/monthly reporting
* Creating and maintaining weekly reports for Verizon Business and BWM
* Updating training materials and instructions on "how to
* Provide market research studies to Verizon Business and BWM, when
needed
* Maintain quality customer service and day to day site operations, with
a primary focus on meeting and achieving financial goals
* Other duties as assigned
Accomplishments
* Processed and closed more than 250 requirements (CO and CA) in one
calendar year
* Reduced number of days-to-fill from 30+ to 20 for hard-to-fill
positions
* Maintaining and managing a database of 100+ suppliers for open
requisitions
* Managing an average of 350 contingent workers
Sr. Recruiting Specialist, Qwest Communications, Denver, CO
October 2007 - May 2008
* Responsible for the post-offer hiring process, including, but not
limited to: starting and monitoring the background check process &
drug testing, sending out new hire paperwork, monitoring and
maintaining / updating database
* Managed a workload of 4 recruiters and ~ 50 new hires on a weekly
basis
* Internal auditing for 2 call center location; researched and provided
detailed information for the OFCCP audits
* Screenings for call center candidates and Network IT group
eStaffing Recruiter, Tac WorldWide, Colorado Springs, CO
2006 - 2007
* Provided full candidate life-cycle recruiting & development
* Cold and warm calling into candidates, matching their interests and
experience with my openings
* Managed three anchor accounts (nationally) and other smaller accounts
across 10 states through VMS systems (Beeline, Wand, Elance, IQ
Navigator, FieldGlass, etc)
* Processed new hires on a W2 and 1099 basis, informing candidates of
pros and cons
* Managed a workload of about 30 open positions a week
* Maintained an average of 7 hires a month
Accomplishments
* Reduced submit-to-interview and interview-to-hire ratios from 15 to 8
and 10 to 6 respectively - worked closely with the account managers to
understand clients' requirements
* Exceeded monthly goals between September and January - developed a
stronger referral network, focused more on finding the perfect
candidate trying to get at least 85% of candidate's skills and
qualifications to match the job
National Recruiter, ActionLink, Akron, OH
2005 - 2006
* Sourced, screened, recruited, interviewed and placed highly
specialized technical applicants for non exempt positions across 18
states
* Cold and warm calling into candidates, matching their interests and
experience to my openings
* Monitored I9 and W4 forms for employees in my region
* Unemployment claims
* Maintain customer and employees' files to ensure completeness and
accuracy
Accomplishments
* Maintained an average of 30 hires a month
* Filled 200+ positions with top notch candidates
* Reduced days-to-fill positions from 5 to 1
Staffing Specialist, Manpower, Cleveland, OH
2005
* Full cycle recruiting for temp, temp-to-hire and direct placements
across various industries
* Applicant testing & interview preparation
* Maintained employees' records and additional documentation for
auditing purposes
* Processed all W2 and 1099 documentation for my candidates
Accomplishments
* Improved diversity hiring in support of corporate diversity initiative
Education
The University of Akron
MA, Communications 2002 - 2004
Published work: 2005, Yang Lin (University of Akron), Andrew S. Rancer
(University of Akron), Oana Trimbitas (University of Akron) -
"Ethnocentrism and Intercultural Willingness to Communicate: A Cross-
cultural Comparison Between Romanian and American Students"
Transylvania University, Brasov, Romania
BA, Humanities & Languages 1997 - 2001
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