Engineer Technical Support
Resume:
Sumeet Barai
Austin, TX **754
************@*****.***
SUMMARY
Computer Engineer with experience as a Test Technician, Technical
Support Specialist, Software Developer, and Build Technician.
Broad skill set in the technology field. Experience working at
large established companies as well as smaller startup companies.
Exceptional problem solving ability. Demonstrated success in
creating efficient solutions to challenging problems.
SKILLS
Windows Client & Server
Python
UNIX
DOS
TCP/IP Networking
OSI Model
Security
Microsoft Office
Virtualization
VMware ESXi
RAID
SQL
EMPLOYMENT HISTORY
APN SOFTWARE SERVICES / DELL INC, Austin, TX
Test Technician 2010
•Testing all components of a Dell hard drive encryption product
for client systems including hardware acceleration card, Trusted
Platform Module, BIOS, driver, client application, and server
interface.
•Practicing attention to detail while thoroughly documenting
exceptions, errors, bugs, and abnormalities encountered during the
testing process.
•Carrying out test cases using both manual and automated methods.
•Using and editing Python and DOS automation scripts.
DELL INC, Round Rock, TX
Level 2 Enterprise Technical Support Specialist (2008-2009) 2006-
2009
•Applied technical support expertise to the realm of PowerEdge
servers for businesses that purchased ProSupport, Gold, or Silver
support contracts.
•Practiced knowledge of specific hardware and software server
concepts through break/fix scenarios. These concepts include RAID
configuration, no power issues, no post issues, Windows boot
issues, Windows blue screens, lock ups, DNS, SAS, SCSI, and SATA
hard drive controller issues, network performance and outage
issues, and network teaming issues.
•Practiced case ownership by following up on customer issues to
assure that they have been completely resolved.
•Recommended best practices for improvement while acting as a
backup and mentor to four co-workers as “POD lead”.
•Received recognition from engineering team for discovering a
method that greatly simplified the ease at which co-workers could
browse case notes.
Level 1 Technical Support Specialist (2006-2008)
•Troubleshot and resolved a wide range of client hardware and
software technical issues over phone and email for corporate
customers who purchased a ProSupport or Gold contract.
•Focused on one-call resolutions to provide the best customer
experience.
•Used judgment, technical knowledge, and resources to decide the
appropriate order of troubleshooting steps to perform in solving
computer-related problems of medium to advanced complexity.
•Received training to stay up to date on new and existing products
and technology.
•Made recommendations for improvements to phone software that were
appreciated and implemented.
WAYPORT INC., Austin, TX
Build Lab Technician / Team Lead 2004-2005
•Worked, trained, assigned tasks in a team of four to five people
in the McDonald’s build department, responsible for over 3000
remote wi-fi installations in one year.
•Built and configured the complete high-speed wireless networks
that meet the needs of travelers to airports, hotels, and stores
nation-wide.
•Configured Linux servers, Cisco access points, and Cisco
switches, and DSL modems to meet various specifications.
•Communicated with other departments to reach goals and solve
issues.
•Maintained and updated the LAN configuration of the Build Lab.
SLEEK SOFTWARE CORPORATION, Austin, TX
Software Algorithm Developer 2003-2004
•Developed dynamic algorithms for a math educational software.
•Created challenging, interesting math problems which help train
students for standardized tests.
TIVOLI SYSTEMS, Austin, TX
Technical Support Engineer 1999
•Helped Tivoli customers with networking, GUI, database, and other
problems associated with Tivoli Management Environment software
applications.
•Practiced problem solving while communicating with large-scale
companies over phone and email.
•Worked as a team to more efficiently solve customers’ technical
needs.
EDUCATION / CERTIFICATION
Bachelor of Science, Electrical and Computer Engineering, 2003
University of Texas at Austin
CompTIA A+ Certified Professional, 2006
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