Project Manager Sales

Sneha Gokal

**** ******* ***

Cumming, GA *****

404-***-**** *****@*****.***

SUMMARY

Product/Project Manager with over 6 years of experience in the information

security industry. Skilled in all facets of product development from

requirements analysis and design to sales enablement and user training.

Experienced in facilitating decision-making processes, providing cross-

functional support, and clarifying complex issues.

Expertise includes

. Over 4 years of experience in the field of Managed Security Services.

. Diverse skill-set consisting of a deep technical / operational

foundation, tactical planning, and exceptional oral / written

communication skills.

. Experience in integration of 3rd party technologies and offerings to

address portfolio gaps and time to market requirements.

PROFESSIONAL EXPERIENCE

IBM, Atlanta, GA 2006 - 2010

Services Offer Manager

Deliver solutions to customers using appropriate business measurements and

terms and conditions for project. Collaborate with customers, analysts,

sales, marketing, and development to formulate and introduce new and

current product proposals.

Key Contributions

. Increased global sales footprint 25% by launching offer for select

business partners to resell managed services portfolio on private label.

. Introduced new process to enforce export controls for Right-to-Use

service add-on for Managed Firewall Service.

. Created option to purchase eyes-on monitoring of network during off-hours

and weekends for Log Management Service.

. Initiated e-Learning project to create on-line classes that assist

customers in installation and configuration of security products in

portfolio.

INTERNET SECURITY SYSTEMS, Atlanta, GA 2005 - 2006

Product Manager

Led cross-functional teams to create solutions ranging from managing

multiple product implementations to one-box solution sets. Produced key

service product deliverables including business case analysis, contracts,

enablement deliverables, cost models and associated methodologies, as well

as other supporting collateral.

Key Contributions

. Reduced technical support calls 10% by creating bundled offering for

Professional Security Services for host-based products to assist in

design and deployment of complex environments.

. Enhanced customer expectations and reduced sales cycles by developing new

format for offer documentation that clearly articulates roles and

responsibilities of Professional Security Service engagements.

. Launched new mail security product leveraging proprietary content

inspection engines for URL and anti-virus filtering.

Sneha Gokal Page Two

CIPHERTRUST, Atlanta, GA 2003 - 2005

Product Manager

Developed and elaborated requirement documents for various projects and

worked with customer base to capture popular enhancement requests for

flagship product. Oversaw projects involving ancillary products that

provided additional revenue streams.

Key Contributions

. Improved customer satisfaction by providing automated enhancement request

process to help customers submit features / functionality to better

assist them in using product.

. Increased usability of product by implementing Change Control review

board to prioritize software bugs and popular enhancement requests into

next iterations of product releases.

EDUCATIONAL ACCOMPLISHMENTS

MS, Computer Information Science, Georgia State University, Atlanta, GA

BBA, Concentration in Management Information Systems, Valdosta State

University, Valdosta, GA

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