Sales Customer Service

Marci Y. Garza

**** ******** ***.

Corpus Christi, TX. 78414

361-***-**** / abl56y@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

An accomplished, results driven sales professional with experience

sales to companies of all sizes and industries. Proven ability to

handle each step of the sales process, including finding a lead to

implement the solution and managing the account. Exceptional

communicator with demonstrated ability to build relationships with

customers based on personality, follow-through, account management,

and honesty. Track record of consistently exceeding sales quota.

PROFESSIONAL EXPERIENCE

Grainger Industrial Supply- Corpus Christi, TX.

2/2008- 6/2009

Account Manager

Results driven and documented success in exceeding daily sales goals

Ranked top 10 % of account Managers in Region

Set and exceeded sales goal of over 100% in 2009

Possess the business acumen to position the company's solution as a

strategic advantage for customer

Articulate business drivers, balance sheets with executives and

decision makers

Monitor and review customers daily and monthly sales activity

Respond to customer needs and provide customer service

DHL Express - Riverside, CA 5/2005 -

2/2008

Account Executive

Presenting to potential clients, giving demonstration, consulting

prospects and clients on which services would best fit their needs.

Respond to customer needs and requirements with the appropriate

service.

Develop relationships with new clients by prospecting and responding

to business development leads.

Monitor and review customer sales activity and make adjustments to

processes and strategies as needed.

Ranked #4 in region for new volume gained in 2nd quarter 2006

Set and exceeded sales goal of over 100% for three consecutive

quarters for 2006

Attained 116% goal attainment for 2nd quarter 2006

Currently tracking to exceed 104% goal attainment for 1st quarter 2007

FedEx Services - Phoenix, AZ

9/1998 - 12/2003

Senior Account Executive

Responsible for all sales activity in a geographic territory. Managed

over 1100+ accounts.

Increased customer base through cold calling, diligent pursuit of

leads and effective networking.

Maintained relationships with current account base, and focused on

securing new business opportunities through presentations to

executives.

Trained and mentor new account executives.

Account Representative of the year 2003

Account Representative of the year 2002

Inteletravel International - La Jolla, CA

6/1994 - 5/1998

Sales/Marketing Representative (Experience while in college)

Strategically marketed and sold the Independent Agent Programs to

prospective travel agents.

Extensive focus on closing the contract and high volume sales.

Consistently achieved or exceeded company marketing targets by over

100%during promotions.

Promoted successful trade shows and local events on behalf of the

company.

EDUCATION

University of San Diego - San Diego, CA

B.A., Sociology/Communications

SKILLS / TRAINING

Certificates in Power Sales

The Counselor Salesperson

Frank Covey Time Management

Brian Tracy Professional Sales; Linda Richardson Sales Training

Dimensions of Professional Selling (DPS): Carew International

REFERENCES: Excellent references upon request

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