Project Manager Management

Sarfraz Nistar

** ********** **, ******* ** or ** Christine Dr, E. Hartford CT -

abl55r@r.postjobfree.com - 617-***-****

Summary of Professional Qualifications

Global Cross-Functional Team Leader - Process Re-engineering - Project

Management Training & Certification

A Certified Technical Project/Program Manager with 12 years of professional

experience on the national and international scene who seeks to utilize

hard and soft skills and apply project and program management techniques to

enhance company profitability while leading a dynamic A-team from various

business units to accomplish client and program goals.

- Change - Budget - Schedule - Certified

Management Management Planning ScrumMaster

- PM Methodologies - Offshore - Vendor - SDLC & RDBMS

Management Management Skills

- Team - Problem Solving - Client/Server - Communication

Mentor/Trainer - E-Commerce - Business Skills

- Risk Management Solutions Development - IT Consulting

Key Accomplishments

V Projects managed on the domestic/international level in financial

services, retail, insurance & telecommunications industries totaled a

portfolio budget of $12mm+ and clients ROI averaged 3 months.

V Identified opportunities and areas of improvement such as web-based, 24

hour support center to optimize customer satisfaction/loyalty and enhance

efficiency for the company.

V Led a subscription-based software licensing implementation for Autodesk

doubling their subscription growth from $150MM to over $300MM in 1.5

years, which resulted in an increase in our company's revenue by 25%.

V Directed business development efforts for the robotics division of ABB in

determining business requirements and prototyping for an optimal solution

resulting in repeat business.

V Led internal & vendor teams (up to 70 people) to deliver releases on

time/budget using structured project management techniques with budgets

ranging to $7 million and duration of 5 to 12 months.

V Trained support employees on tackling production trouble tickets and

development defects for all customers and mentored & evaluated the team

on their performance with assigned clients.

V Replaced a homegrown solution with our custom solution for client

organizations (EMC, Novell & Avaya) thereby yielding 400% improvement in

the system interface performance enterprise wide.

V Rescued a series of releases that were crisis-driven and stabilized it

using formal project methodologies and later strategically utilized

vendor resources to reduce project delay and deliver projects on time.

V Presented detailed recommendations or "Top Concepts" to CPG companies

(Colgate, Snuggles, Purina & Swiffer), which resulted in the

brand/concept marketing.

V Performed project "deliverable tracking" for various programs by

coordinating with team members from multiple company locations, clients

business and technical units.

V Reported on project/program health on a weekly/monthly basis and

communicated to clients and internal groups; Participated and offered

constructive feedback on quarterly business reviews.

V Trained and led consultants in strong matrix organizations to act as the

SWAT team to "fight fires" on global projects that required complex

customizations.

V Managed partner relationships with system integrators (SI) on front-end

CRM projects that required SAP, payment, telephony and mobile

integrations from vendors such as SAP & Logica.

V Led a 12 person team in charge of insurance distribution project

deliverables billed at $6mm, which replaced an antiquated order entry

system and saved AIG several million dollars annually.

V Recommended a new corporate calendaring/e-mail solution and conducted

product feature and financial analysis. Product was selected and is used

currently and resulted in cost savings of $2mm/year.

V Experienced leader/mentor in utilizing SCRUM method and applying CMMI in

Software Development Life Cycle projects worldwide in the finance,

insurance and healthcare industries.

Professional Work Accomplishments

THE CAD CENTER - Senior Consultant / Operations Director

2008-Present

Duties included formulating policies, successful contract negotiation,

managing daily operations such as administrative, budget plans, recruiting

& coaching personnel, purchasing & inventory management and successfully

growing customer & vendor relationships. Managed team relationships and

identified/resolved impediments.

OPEN CHANNEL SOLUTIONS - Technical Account Manager / Project Manager

2005-2008

Led multi-track software licensing projects/programs for global clients

(such as ABB, Avaya, EMC, Novell, Autodesk). Managed day-to-day operations

which included overseeing project estimation, managing staffing, creating

project plans, creating work breakdown structures, managing project

deliverables, project tracking, managing scope, assessing project

risks/issues, facilitating meetings and status reporting to clients,

management/project teams from inception to project close. Worked with

Product Owner to groom the product backlog, facilitated readiness/release

planning, coached teams on XP practices and delivered high quality tested

software with Agile teams.

AFFINNOVA INC - Client Services Program Manager

2004-2005

Managed a marketing optimization technology. The product, IDDEA, used

innovative evolutionary algorithms for marketing content optimization to

show that fittest concepts survived. Acted as an internal consultant to

Research Analysts, Team Leads, Statisticians and Designers and provided

them with direction, coaching and motivation. Client projects averaged 3-6

months depending on client requirements. Led a highly-valued proposal to

establish business outside of Consumer Products Goods (CPG) thereby

expanding towards Financial Services, Insurance and Retail markets.

POINT INFORMATION SYSTEMS - Project Manager / Business Consultant

2000-2004

Managed eCommerce, customer care and middleware implementations for

Carrefour, the 2nd largest retailer worldwide. All projects averaged 9 to

18 months and required large consulting teams for product customizations.

Brand, a UK based call center used Point's flagship CRM product enterprise

wide. The project lasted 12 months and required complex web-based

implementations including localization support of 12 different languages.

Developed design specifications, managed scope, assisted in vendor contract

negotiations and led system/unit testing. Trained and mentored teams on

new product solutions with integration points to business intelligence,

analytics, data mining and predictive modeling.

JP MORGAN CHASE - Systems Analyst / Project Lead

1998-2000

Managed strategic projects within the Treasury Division, which included

very successful projects in the areas of CRM (Vantive (a.k.a. Peoplesoft) &

Siebel), EDI, ERP, network integration and infrastructure upgrades.

Projects required changes or revamping of existing financial systems such

as loan origination systems (RMPS). These projects were multi-disciplinary

across the line of business (LOB) and required regular progress & quality

review participation from all impacted LOBs. Tasked with recruitment

activities and assisted in training initiatives and gave classes on Lotus

Notes training. Implemented a high-scale advanced commercial banking

system (ACBS) consisting of front end loan origination systems interacting

with back end systems that used different operating systems.

Education, Affiliations & Certifications

- Norwich University - Bachelors of Science - Arch/Eng (1997- BS,

Graduated)

- University of Massachusetts - MBA classes (2001) & Harvard University -

Business classes (2007)

- Project Management Certification (2008 Charter Oak University), Lotus

Notes Certification (2001)

- Licensed Life, Accident, Health, Credit & Travel Insurance Producer

(2009)

- Certified ScrumMaster - experienced in Agile methodology (2010 Scrum

Alliance), Scrum Alliance (Member)

- Certified IT Project Manager (2010 Expert Rating), Certified Six Sigma

Black Belt (2010 Expert Rating)

- Project Management Institute (Member), Project Management Professional

(PMP) (2010 Candidate)

References

- Ed Rose - CEO - Open Channel Solutions - abl55r@r.postjobfree.com - 781-407-

3900

- Tom Durney - CFO/COO - Open Channel Solutions - abl55r@r.postjobfree.com - 781-

407-3900

- Steve Gunning - VP, Sales - Open Channel Solutions -

abl55r@r.postjobfree.com - 781-***-****

- Vidya Guruju - Product Director - Sungard - abl55r@r.postjobfree.com - 617-542-

2800

- Ramesh Samy - Program Director - Autodesk - abl55r@r.postjobfree.com - 415-

507-5000

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