Manager Customer Service

Shawn T. Sears

***** ***** ****** **** ******* Illinois, 62814

Phone 618-***-****-Cell 618-***-****-E-mail ************@*******.***

CAREER OBJECTIVE

To continue my career with a progressive company with the opportunity

to advance

PROFESSIONAL CAPABILITIES

. Achieving high levels of customer service through courtesy and going

beyond established guidelines in order to meet customers' needs.

. Effectively supervising staffs of up to 75 personnel.

. Maintaining excellent cost control through efficient budgeting,

frequent auditing, and on-going training in the areas of safety,

operations and quality control

. Effectively hired and trained a Management team of 4 Assistant

Managers and several shift managers and department managers

PROFESSIONAL EXPERIENCE

Silver Streak, Mt. Vernon, IL 9/2006 to Present

Part Owner/Operator

Run everyday operations, Designed my own training program from my

corporate

experience from Taco Bell and Captain D's. Have raised sales from

$400,000 to over

1 million in annual sales from 2007 to 2009

Captain D's Seafood Kitchen, Mount Vernon, IL 6/2005-7/2006

Multi-Unit Manager

Responsible for directing the daily operations of the restaurants,

ensuring compliance

with company standards in all area of operations,

Taco Bell (RKM Enterprises), Mount Vernon, IL 7/2003 to 6/2005

Multi-Unit Manager

Responsible for directing the daily operations of the restaurants,

ensuring compliance with company standards in all areas of operations,

including product preparation and delivery, customer relations,

maintenance and repair, inventory management, team management,

recruiting and retention of managers and team members, financial

accountability, ensuring that the highest quality products and services

are delivered to each customer.

. Began as General Manager; promoted to multi unit manager one year

after hire

WEEKENDS ONLY FURNITURE, St. Louis, MO 10/2002 to 7/2003

Operations Manager

Responsible for controlling inventory in and out of a 120,000 foot retail

unit generating $15 million annually. Supervise 2 warehouse managers and

over 70+ employees. Responsibilities also included logistics for customer

deliveries and inner-store transfers.

CINGULAR WIRELESS, Cincinnati, OH 3/2001 to 10/2002

District Manager

Manage all aspects of retail sales and service. Responsible for the

hiring, supervision evaluation, motivation and scheduling of 30

employees. Oversee sales goals, shrinkage/inventory control, ordering,

payroll control, shipping & receiving, safety, customer service.

. Began as salesman; promoted to Store Manager within two months, then

chosen to open a new market in Cincinnati Ohio in which I opened and

managed several new stores.

American Income Life Insurance Company, Carbondale, IL 2/1999 to 3/2001

Supervising General Agent

Responsibilities included visiting union members and families in their

homes, seven per day; discussing and meeting their insurance needs.

Managed 11 employees. Trained and prepared them to be successful while

working out in the field.

. Began as a sales agent; promoted to supervising agent in May of 2000.

EDUCATION

Belleville Area College, Belleville, IL Curriculum included management

and

marketing.

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