Project Manager Management

Debbie Drake

**** ******* *****, ********, ** ***18

(C) 859-***-****

abl53r@r.postjobfree.com

PROFILE

* Experienced Resource Manager with a focus on business and technical

resource management (assignment and leveling),

* Experienced Project Manager with a focus on business analysis and

process improvement. Has led numerous teams as a Project Manager on

projects of all sizes and varying phases of the project life cycle,

spanning multiple applications and platforms.

* Demonstrates a high degree of client business area understanding, can

identify important issues and successfully tackles many different roles

simultaneously.

* Outstanding team building skills have assisted in ensuring the success

of projects. Experience in implementing processes meeting the

standards of Capability Maturity Model - Level 3 (CMM-3).

* Experience in Engagement Monthly SLA reporting and tracking.

* Excellent interpersonal skills, confident and poised in interactions

with individuals at all levels readily developing rapport with clients

and colleagues.

Professional Experience

PINNACLE TECHNICAL RESOURCES/ WELLPOINT 05/09 -

PRESENT

Roles Performed: IT Project Manager, IT Project Coordinator

* Successfully managing a data warehouse and CMS Regulatory project. Tasks

include updating Weekly Scorecard, creation and updates to FIT,

facilitation of project meetings, creation of project plan within

Planview, gate presentations, issue and risk management as well as change

management and many other responsibilities common to project managers...

* Successfully coordinating 3 projects simultaneously while also acting as

Project Manager on 2 other projects.

* Project coordination tasks include: running monthly actual reports and

updating FIT with actuals and change requests as applicable, updating and

maintaining Plainview, updating and maintaining project documentation on

SharePoint and Administration of the project SharePoint sites. In

addition to many other activities requested by the Project Manager.

CINCINNATI BELL TECHNOLOGY SOLUTIONS/ GENERAL ELECTRIC 05/08 - 10/08

Roles Performed: IT Project Manager, Business Analyst

* Successfully managed Virtualization Project. Tasks include updating

Standard Operating Procedures (SOP), monitoring and tracking incoming

work for throughput and working through any bottlenecks that may hold up

delivery, pushing and getting project standards approved through Release

Management.

* Successfully managed Obsolescence Project. Tasks include creating,

maintaining and tracking asset spreadsheet to indicate all assets that

have been considered for migration to the virtualization environment.

* Successfully managed other multi platform projects. Tasks include

creation of Project Charter, gathering requirements, managing risks and

issues, tracking through Release Management and management (metric)

reporting.

* Designed, created and published bi-weekly metric and SLA reports using

business object oriented data warehouse tool to track project roll-out

activities.

* Developed and implemented marketing plan and roll-out strategy.

VERITUDE / FIDELITY INVESTMENTS 06/07 - 03/08

Roles Performed: IT Project Manager, Business Analyst, Release Manager

* Successfully managed multiple projects simultaneously. Tasks included:

creating and maintaining project plan, working with resource managers to

assign resources and when there were conflicts with resource needs,

project reporting to all levels of management, business and the project

team, facilitation of meetings of all level.

* Successfully identified and documented business/functional requirements

and scope. Tasks included working with business to understand the

business processes impacted by the scope of the project to assist in

requirement gathering and documentation.

* Participated in Stage Gate Process for Project Approval and

prioritization.

* Created and maintained FSDM (project) documentation guidelines as needed

for all projects.

* As a Release Manager, I coordinated multiple project implementations as

well as production support updates on regularly pre-scheduled release

dates. Tasks included: facilitating dependency identification between

all projects scheduled to release, documenting risks and issues,

creation of the release plan and gathering all release documentation

required and incorporating into appropriate documents.

TEKSYSTEMS/WELLPOINT-ANTHEM 11/05 - 06/07

Roles Performed: IT Project Manager

* Managed multiple new development and maintenance projects for eBusiness

IT as well as assumed all other roles in conjunction with Project Manager

role.

* Successfully managed time sensitive projects driven by business need.

Project teams consisted of staff (BSA's developers and testers) in

multiple locations (including offshore). Due to the nature of these

projects, there were multiple IT departments involved and each department

had their own project team. The environment required coordination

between all of the IT project managers and a united front presented to

the business.

* Involved in estimating and resource allocation planning for Budget

purposes. Heavily involved in creating financial project documentation

for upcoming projects.

Keane, Inc./Great American Insurance 04/01 - 10/05

Roles Performed: IT Project Mgr, Business Analyst, Resource Mgr/Team

Leader, Process Champion, SOW SME Group

IT PM/Business Analyst role:

* Successfully managed 60+ projects of varying sizes from end-to-end.

Examples of the types of projects led are Data Mapping/Data Feed,

Regulatory, Claims, Output, Policy Administration, etc.

* Responsible for creation of Statements of Work for projects over 80 hours

and obtaining approvals in order to start projects.

* Successfully managed a large-scale time sensitive project resulting from

a new channel strategy and sale of insurance business with significant IT

implications and requirement across three companies. This project

required that critical financial, compliance and claim data related to

the direct channel business be redirected from GAI's systems and fed into

the acquisitions company's data pool as of the effective date of the

sale. As a result, all required business functions relating to the sale

of the direct book of business ran seamlessly across all operations. The

project team was comprised of client resources, acquisition company's

resources and vendor consultants.

* Conducted interviews with subject matter experts to assist in Business

Requirement Definition and problem resolution for projects and production

support issues.

Resource Manager/Team Leader role:

* Delegated work to group, as well as assists with reprioritizing projects

in special situations. Approved deliverables for projects being

completed by team members.

* Performed performance evaluations for direct reports on team

* Recognized growth opportunities within her teams and has mentored many

team members in project management roles and on other growth

opportunities.

Process Champion/SOW SME Group role:

* Implemented and enhanced the Estimating process. This Estimating process

was one of the strengths noted during the CMM3 evaluation.

* Participated as a key resource in the Process group while designing and

implementing processes to become CMM-3.

* Peer Reviewed Statement of Works (SOW's) as part of the SOW SME Group.

This was a small group of team members designated as the only individuals

approved to Peer Review SOW's within the GAI PL engagement.

* Maintained process documentation and leadership of defining processes

within the Engagement in order to maintain CMM Level 3 certification as

well as allowing SLA reporting to be completely automated with an in-

house developed tool.

* Responsible for training all Engagement personnel on the use of the Work

Tracking Tool that not only recorded time but also captured data and

tracked all 13 SLA's required for Monthly Reporting.

* Heavy involvement in Engagement SLA reporting activities.

Great American Insurance 10/97 - 04/01

Roles Performed: Business Analyst, Project Manager

Participated in Business Requirement definition and Feasibility Studies for

Personal Lines projects as well as acting as project manager/leader.

* Successfully completed a number of Feasibility Studies and presented them

to the Business group allowing decision makers to prioritize and approve

projects.

* Instrumental in the successful completion of a project to print Policy

Declaration output from an acquired policy processing system to match the

pre-existing GAI Policy Declaration output. Acted as project leader for

the output group (with team members in Cincinnati, as well as St. Louis).

Was a key contributor in mapping the data required to complete this

project.

* Successfully managed a large scale project from requirements gathering

through implementation to automate the assembly and mailing prep for

Homeowners, Dwelling Fire, Navigators, Automobile and Umbrella policies

to Insured's, Agents and Lien holders.

Great American Insurance 08/93 - 10/97

Roles Performed: Personal Lines Distribution Center Supervisor, Business

Analyst, Project Leader

Supervision of policy service technicians that process all PL Policy

Output.

* Supervision of this group resulted in significantly improved service and

was able to take on a variety of new tasks.

* Completed documentation of procedures for manual revisions and assembly

to be used as a resource and guideline for staff and insuring

standardization of processing.

* Worked with Systems, Operations and the business groups to implement

process improvements that benefited all parties. These resulted in

improved efficiencies and enabled the Unit to not backfill positions that

were vacated. The results of this were the group downsizing from 15 - 7

employees.

* Researched output problems and acted as liaison between IT Services and

the Business Units to gather and document requirements allowing the

program fixes to resolve the problems.

* Acted as project leader for output projects related to policy output

going to insured's, agents and lien holders.

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