Customer Service Human Resources

KRISHNA SHRIVASTAVA

Baltimore. MD ***** Cell #: 443-***-****

E-mail: abl51e@r.postjobfree.com

Profile Summary: Dedicated HR Professional with five years of experience of

managing a human resources programs, services and functions. Extensive

background in HR generalist affairs, including experience in employee

recruitment and retention, staff development,, conflict resolution,

benefits and compensation, HR records management, HR policies development

and developing team building plan.

EDUCATION

Master of Business Administration from Loyola University Maryland-USA

Concentration: Management in Human Resource

Bachelor of Science from Andhra University -INDIA

Concentration: Mathematics, Physics and Chemistry

WORK EXPERIENCE:

e.magination, Baltimore-USA

HR/Recruiter and Social Media Coordinator

September 2009-Till Date

. Working closely with CEO and COO for organization planning and

development.

. Develop and document an e.magination Recruiting Process which includes

determination of opening, job descriptions, sourcing & screening

candidates. Organizing interview, decision and offer process.

. Executed strategic sourcing techniques to include a variety of

resources such as internet, advertising, employment agencies, internal

and external databases, employee referrals, direct sourcing.

. Prepare questionnaire, collect response and analyzing the result

received from employees using Survey Monkey Software.

. Prescreen candidates with detail phone screens, evaluating candidate's

compatibility with specific job requirements.

. Responsible for immigration coordination and managing.

. Develop a Social Media Campaign and other tools which create

recognition of e.magination as an employer of choice for Software

Engineers.

. Responsible for employee survey summarization and analysis, and other

data measurements in support of the HR functions

. Organized and Coordinate in-house recruitment process with hiring

managers.

. Build and sustain a network of potential applicants.

. Maintain all statistical data associated with the recruitment of open

positions ensuring timely and accurate information processing.

. Develop a follow-up system for keeping in touch with candidates

preferably using Taleo, Applicant Tracking System or SharePoint

Recruiting Team Sit.

. Managing ongoing engagements to deliver outstanding customer service

to both clients and candidates

. Responsible for recruiting for candidates with high level security

clearances including Secret, Top Secret, TS/SCI, TS/SCI w/ CI Poly,

TS/SCI w/Lifestyle Poly.

New Era India Consultancy Pvt. Ltd, New Delhi- INDIA

Team Leader- HR May 2005-August 2008

. Client servicing for recruiting senior level assignment

nationally and internationally.

. Responsible for preparing publications and media presentations

for recruitment purposes.

. Responsible for planning and implementing orientation programs

for new employees.

. Screening of application, demonstrating and interviewing the

applicants

. Providing Training and Development to the staff.

. Responsible for maintaining Human Resource Record and HRIS systems.

. Team management activities involving task allocation to team members

project progress monitoring and accountable to project Leader/ Manager

for completion of allocated tasks.

. Manage and Implement recruitment efforts and track applicant

information.

. Responsible for organizing and coordinating the various EVENT

programs.

. Identifying and Analysis the client requirement and executing

the assignment.

. Facilitate the recruiting process by developing and implementing

strategies to attract applicants. Analyze retention statistics

and make recommendations for improvement.

. Coordinates job fairs, and makes public presentations at

schools, organizations, and job fairs regarding the organization

and opportunities.

. Responsible for handling employee relations and conflicts.

. Customer Relationship Management, developing strategies like (MAP,

TAP, TRAP).

. Generating Business from clients.

. Responsible for handling 7-8 employees.

. Study of the industry and leading companies

. Establishing relationship between Customers (Clients and Candidates)

all major Top Clients.

. Contacting& Interacting with Top-level executives to Middle level

executives and understanding their requirements.

. Performs reference and background checks on applicants.

. Maintain personal contact with new employees through the new hire

period.

. Arranges travel and lodging for out-of-town applicants.

Achievements: Successfully and individually handled many clients in

Academic, Profit and Non Profit organization like Ernst & Young, ESPN,

KPMG, Set Discovery, JLL, PWC, Colgate Palmolive, P&G, Hindustan Unilever

Ltd, Cipla Pharmaceutical, Ranbaxy, Fortis Healthcare, AIIMS Medical

Healthcare, DTZ, Bharti-Airtel, Reliance, Apollo International, Idea

Cellular, Ericsson, Dish TV etc. Awarded best performer for client

handling, business development and revenue generation in 2007. Awarded Best

Employee of the year in 2008.

Achievements:

. Successfully developed and implemented many strategies in the company

related to HR operations. Got appreciation from senior people of the

company for making and implementing strategy.

. Received best award for handling team and for supervisory roles.

. Received INBA scholarship throughout education.

. Received scholarship from Loyola University Maryland.

. Received many prizes in various cultural activities like singing,

dancing, sports, debates etc.

. Received awards for best presentation for doing Market Survey and

doing report analysis.

. Successfully created awareness about the AIDS and BIRD FLU in the

rural area in the age group of 15-55+ years. Team has awarded best

workshop for the INDIA.

. Received best performance award throughout year for best billing

generation, best client handling, client appreciation and business

development.

Computer Skills: Excellent working knowledge of Microsoft Office- Word,

Excel, PowerPoint, VLOOKUP, Pivot Table, Outlook and Internet. Excellent

Working Experience in Taleo, Group Wise, Survey Monkey, Datatel and

Softskill Point Software.

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