David L. Duncan II

**** ******* ****

Wilmington DE 19803

Home: 302-***-****

E-mail:

abl50o@r.postjobfree.com

To obtain a position as a Network Operation Technician in a

Telecommunication environment.

Summary

21 years experience in the field of Information Technology, Network

Management and Telecommunication Operations. Exceptionally strong in the

area of workflow production and problem solving. Highly, energetic and

motivated individual with a professional attitude and outstanding

leadership skills.

Professional Experience

Brandywine School District -1000 Pennsylvania Avenue, Claymont, DE

Brandywine Freshman Basketball Coach (Seasonal) Nov 2009 -Feb.2009

Rodney Street Tennis and Tutoring - 1101 N. Market St., Wilmington DE

Transportation Coordinator (Seasonal) June -

July 2008-10

Stanley Steemer - 31 Southgate Blvd. New Castle, DE

Customer Service Advisor July 2004 - Dec.2007

. To give customers estimate quotes on Carpets Cleaning Service for

upholstery and Tile and Grout.

. To sell the Stanley Steemer products super shield protection and

the enzyme deodorizer to customers.

. To update the scheduling system for all orders for Stanley Steemer.

. To perform customer survey information on if the Customer was

satisfied with the job and the Crew.

Amazon.com - 1 Center point Blvd. New Castle, DE

Shipping Department Mar. 2003 - Jan. 2004

. To operate the slam postal equipment for all outbound packages for

Amazon.

. To stack pallets with packages also loading trucks for outbound

delivery.

. To coordinate all trucks in the system with truck manager.

Integrity Staffing Solutions - 220 Continental Drive, Wilmington, DE

Inventory Auditor

Dec. 2002- Mar. 2003

. To audit and monitor products for outbound shipping.

. To enter quality audits into an online database for management.

Broadwing - 1122 South Capital of Texas Hwy. Austin, TX

Customer Premise Equipment Manager Jan. 2001 - Jan. 2002

. Designed, implemented and managing of a Frame-Relay Network, which

created new marketing product revenue source for the corporation.

. As a manager of CPE, implementing a process to automate the

configuration of Cisco routers for Internet, Frame Relay that

accelerated performance.

. Managing the daily operations and installation of CPE equipment,

increase the corporate goal of a 45 - day guarantee agreement for

all equipment and circuits to be up and transient data.

. My achievements as a CPE Manager have been acknowledged with the

Award of Excellence for Outstanding Services.

Customer Premise Supervisor Nov 1998 - Jan. 2001

. Supervising Nine Network technicians in all aspects of data and

voice communication. Staging, configuring and installed by third

party vendors for all CPE equipment for client's corporate office

and remote branches. Troubleshoot third tier escalation tickets for

all CPE equipment. Configuring CSU and DS3 (ATM) router for the NMS

management system.

. To update a weekly activity report for upper management with

information about new orders in the queue, customer's CPE shipped

and a description of CPE installation problems and trouble tickets

in the CPE Queue. Tracking new customer's orders and following

through on orders that are in the CPE Queues.

. To evacuate and administer quarterly, yearly performance reviews

for all CPE Technicians.

Thomson Financial- 111 Fulton St., New York, NY.

Network Technician Oct. 1995 - Nov. 1998

. Managing WAN correlation across the United States using TCP/IP and

open view platform, which resulted in an increase in customers

being converted from X.25 to TCP/IP?

. Troubleshooting equipment that attached the broadcast and ticker

across the country, which created and effective network for the

client to receive data information.

Oppenheimer & Company - 200 Liberty St, New York, NY.

Telecommunication Manager May. 1991 - Oct. 1995

. Managing all installation and equipment upgrades by vendors, which

supported the trading floor? These upgrades quickly executed

stocks, which made revenue for the company and client.

. Supervise all relocations of market data equipment and brokers

PC's. As a result company increase the number of vendors, which

increase financial capital.

. Coordinated Newbridge equipment into the market data facility. To

give access to new circuits and redundancy therefore the brokers

can trade on multiple circuits, which increase trading ability and

less down time for traders, which expanded revenue for company.

. Maintaining a WAN with outdated equipment was a challenge. We

upgraded to Racal Milgo equipment for all connections on the

network also added a monitoring system as a result the network

performance dropped due to the implementing of the new equipment.

Education

Broadwing: Cisco Certified Network Associate 2001-2004, Interconnecting

Cisco Network Devices, VPN Solutions Cisco Router Configuration Course

Personnel Decision Selecting for Success Leadership Excellence, The

Emerging Manager Program.

Thomson Financial: Introduction to Cisco Routers configuration,

Installations

And maintenance. Tel Tech Data communication and Networking technical

Drexel Burnham Lambert: TCAM/CICS, Data Communication Training,

Telecommunication Training: Timeplex, Link1, Network configurations.

Albert Merrill Computer School, 67 West 60th St., New York, NY, Software

Studies Included: Cobol, RPG2, and Operations Mainframes Systems.

Queensborough Community College: Bayside, NY. Major: Electrical Technician.

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