Customer Service Sales

Dina Lui

**** ** * ** ( Boca Raton, FL *****(phone: (m):

954-***-****(***********@*******.***

EXPERIENCE

PRC, LLC

Plantation, FL

Cash/AR Manager

****-*******

. Manage receivables revenue of $20-$25 million per month.

. Maintain daily, short term and long term cash flow models.

. Provide variance explanations on cash flow and receivables.

. Prepare monthly A/R borrowing base for bank.

. Set up and maintain customers in Oracle.

. Analyze new customer D & B reports.

. Setup and maintain employee entitlements on banking websites.

. Assist Sr. Director of Treasury with various ad hoc reports.

Trammell Crow Residential

Boca Raton, FL

Financial Analyst

2006-2009

. Development and Construction Financial Analyst for East Coast

Divisions reported directly to VP of Finance and CFO.

. Prepared quarterly business plans and annual strategic review update

for divisions.

. Maintained monthly cash flow projection updates and revised budgets.

. Provided management with budget variance explanations.

. Prepared division equity advance memos on behalf of the CFO.

. Prepared forecasts, financial projections and other various management

reports.

. Created structure to form, amend and dissolve LP and LLC entities.

. Updated project Proforma's to include joint venture structures.

. Created initial draw request for construction loan and joint venture

closings.

. Assisted with the closing of construction loans and joint venture

partnerships.

. Oversaw construction loan and joint venture reporting requirements.

. Analyzed construction interest and provided interest rate projections

through project completion.

Interim Healthcare, Inc.

Sunrise, FL

Staff Accountant 2004 -

2006

. Liaison between corporate office and 287 franchise locations

responsibilities included:

o Corporate accounting for franchise locations, collection calls,

supervision of cash posting, invoicing, production of yearly sales

quota deficiency report, assisted with the termination of franchise

agreements and coordination of new office openings and training.

. Created and produced franchise monthly board package. Reports

included:

o Sales by owner comparison, sales and royalty trend report, owner

top 30 ranking, royalty growth incentive standings, comparison of

sales to budget, owner's growth trends and royalty analysis.

. Worked with IT to create online royalty system where franchises posted

revenue and generated royalty payment totals. Coordinated setup of

new GL accounts and Essbase structural changes and automated royalty

percentage increases based on future dates.

. Intermediate manager of treasury department. Responsibilities

included:

o Prepared daily cash report and borrowing base status for CFO,

prepared funding request for bank processed ACH/EFT wires as well

as payroll. Maintained bank files including signature cards,

borrowing base certificates and bank/lock box accounts.

. Reconciled corporate bank accounts, general ledger accounts and posted

journal entries.

. Assisted auditors with year-end audit requests.

HCX Salons International, LLC

Fort Lauderdale, FL

Treasury Accountant

2002 - 2004

. Set up and maintained company cash flow model.

. Coordinated with accounts payable and VP of Finance to ensure adequate

cash reserves.

. Setup new banking software, ACH imports and created bank account

structures.

. Movement of daily cash included: wire transfers, processing internal

bank transfers and ACH.

. Reconciled corporate and company owned entities bank accounts,

reconciled general ledger accounts and posted journal entries.

. Assisted Controller with preparation of financial statements.

. Set up new GL accounts and maintained chart of accounts for company

owned entities.

. Recorded franchise fees paid and subscriptions collected YTD.

. Created a variety of franchise reports which included:

o Metrics, advertising fund statements and purchase order schedules.

. Worked closely with Development Agents and Franchises on issues

regarding credits, new product rollout, salon issues, bookkeeping and

calculating of payroll.

. Processed company payroll via third party payroll company.

. Handled company accounts receivable, billing and collections.

. Periodic location audits of corporate owned salons and handled year

end audit requests.

ADDITIONAL WORK EXPERIENCE (while in school)

Nationwide Insurance

Gainesville, FL

Accounting Clerk

2001 - 2002

. Reconciled agent offices bank accounts and corporate lock box.

Assisted agents with clearing of remittance errors on policies and

system related questions.

. Balanced ATM Machine and entrusted with access to company safes.

. Posted accounts receivable which included researching unidentifiable

policy payments.

AT&T Wireless

Orlando, FL

Customer Care Representative (Apprenticeship Program)

1997- 1998

. Provided friendly knowledgeable customer service in a timely manner

with such issues as: Billing, cellular phone programming and usage,

coverage areas, pricing plans, store locations and cellular service.

CONTINUING EDUCATION, SKILLS, & AWARDS

May 2002 University of Florida (UF)

Gainesville, FL

Bachelor of Science, Degree Finance with 3.3 GPA from Warrington College of

Business Administration

. Computer Timberline, MARS, Oracle, Lawson, Essbase, Peachtree, CBIS,

AXYS, People Soft, Microsoft Word, Microsoft Excel and PowerPoint.

. Languages Italian

. Awards Florida Bright Futures Scholarship, AT&T Scholarship,

completion of AT&T apprenticeship program, 95% schedule adherence

award AT&T, VCC Student activities award for outstanding achievement

1999-00, Phi Theta Kappa Member (97-99) (national honors society),

Presidents honors list (97-99) and Deans list (00-02).

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