Customer Service Sales
Resume:
Millbrook, AL abl4yo@r.postjobfree.com
LaTonya Duncan
Objective Seeking an Administrative position using my strong
oral and written communication, problem solving,
and planning skills to achieve excellent customer
service, open communication, and resolve issues in
a timely manner for your company. I would also like
to find a long-term professional and challenging
career opportunity with a company who appreciates
hard working and motivated employees.
Experience January 2008-July 2010 Build A Bear Workshop
Montgomery, AL
Assistant Store Manager
Oversee 15 Associates in the store
Payroll
Making the schedule
Responsible for interviewing new prospects for hire
Responsible for the numbers as far as sales and how
well we are doing or not doing. To encourage the
employees to do better.
Assist in associate evaluations
Register
Customer Service
March 2008-January2009 Build A Bear
Workshop Montgomery AL
Store Associate Manager
I oversee 13 Sales Associates in the store
Open and Close the store for business
Assist with making the schedule
Run the cash register when management approval is
needed
Run reports, send daily sales numbers to corporate
Hire/train new associates and conduct interviews
Customer Service
2006-2008 ABC 32 WNCF TV Montgomery, AL
Sales Assistant
As the Sales Assistant, I worked with buyers when
they were interested in purchasing air time for
television advertising. I also worked with
advertising offers, handle filing, complete small
accounting tasks, report writing, input national,
and regional and local sale orders into computer
systems for both WNCF and WBMM television stations.
After only five months as the Receptionist, I was
promoted to Sales Assistant
As Receptionist, I answered telephones, typed
correspondence and filed paperwork.
1998-2006 The Next Montgomery, AL
Retail Sales Associate
Customer service in Men, Woman and children
fashions
Fitted men in their suits and did the markings for
alterations
Helped with ordering merchandise
Dressed window mannequins
Kept inventory
Answering the phones
Assisted in Training the new employees to show what
needed to be done
Did signage
2006 Muscular Dystrophy Association
Montgomery, AL
Customer Service Associate
Customer service
Phone sales
Fund raisers
2006 Montgomery Advertiser Montgomery, AL
Customer Service Representative
Customer service
Phone sales
Handled customer complaints
2005 Maxwell AFB Exchange Montgomery, AL
Customer Service Representative / Cashier
Opened customer accounts
Cashier
Placed and held customer orders
Maintained clean work station/ restocked
merchandise
2004-2005 Advance America Montgomery, AL
Collections / Customer Service
Customer service
Collected on unpaid accounts
Set up customer accounts
2003-2004 Belk's Department Store Prattville,
AL
Counter Manager - Fashion Fair Cosmetics
Performed makeovers
Maintained customer call log
Damaged out products
Ordered out of stock merchandise
Prepared counter for gifts and merchandise rotation
Pre-sold merchandise for gift time
Made gift sets for customers
2003-2004 OSI Montgomery, AL
Customer Service for Bell South
Answered telephones
Collected payments on accounts
2003-2004 David's Bridal Montgomery, AL
Bridal Consultant
Answered Phones
Did consultations with Brides
Specialized in Special Occasion Dresses
1999-2000 Dillard's Montgomery, AL
Counter Manager - Fashion Fair Cosmetics
Performed makeovers
Cashier
Damaged out products
Maintained customer call back book
Up sold products and organized counter by twice
monthly rotations
1998-1999 Service Merchandise Montgomery,
AL
Jewelry Sales
Cashier
Costume jewelry not fine jewelry
Watches, changing batteries
Fix links in bracelets
1997-2000 Showtime Variety Montgomery, AL
Manager's Assistant
Cashier, bookkeeping, filing
Paid city and state taxes
Handled customer complaints
Answered telephones
Stocked merchandise and placed orders
Customer Service
Education October 2009-present Ashford University Clinton,
Iowa BA of Arts program
Social and Criminal Justice 2011
August 2006-2009 South University Montgomery,
AL
Criminal Justice pursuing BA degree graduate 2010
Information Technology
Paralegal Studies (2 years)
September 2000 Capps Medical
College Montgomery, AL
Medical Assisting (6 months)
March 1994-1996 Alabama State
University Montgomery, AL
Criminal Justice
Spring 1994-Fall 1994 Coastal Training
Institute Montgomery, AL
Cosmetology
Shampoo and hair coloring license
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