Quality Assurance Manager

SUMMARY OF QUALIFICATIONS

. Analytical technical writer with 2 years experience supporting a rapid

acquisition DoD program.

. Recognized by government and corporate managers for delivering large-

scale documentation suites on time, under budget, with a high degree of

quality that met end-user needs.

PROFESSIONAL EXPERIENCE

Systems Analyst / Technical Writer Southeastern Computer Consultants,

Dahlgren, VA 06/08 - 05/10

Technical Writing:

. Expanded contractor services to include system engineering documentation,

resulting in increased revenue and customer expectation for future

engineering writing support.

. Worked closely with a subject matter expert to produce 11 documents in 2

months for a quick turnaround, high-impact project. Accurate and

complete instructional materials were delivered on time and in sync with

installation/deployment ready tactical system.

. Developed and maintained documents spanning 3 projects, including user

guides, training curricula, troubleshooting procedures, online help

files, installation and test procedures, system specifications, interface

control documents, and specification change notices. Escalating team

responsibilities led to winning a 4-year primary contract award and

hiring 2 additional technical writers.

. Wrote software tool tips, researched instructional technology options,

and identified software usability issues to improve human computer

interface design.

Quality Assurance:

. Certified, accredited, and shipped dozens of fire control training

systems for both hardware and software components in preparation for

operator training events.

. Evaluated critical hardware through environmental vibration testing and

assisted with electrical continuity testing to identify causes of

hardware failure. Received recognition of seniority from government

hardware manager for these sustained efforts and problem-solving

contributions to achieve hardware certification milestone.

. Supported programming team to develop and certify 3 different software

platforms by evaluating software (including IV&V), identifying

discrepancies, and submitting Problem Reports to Technical Review Board.

Outcome: Developers corrected urgent problems and enhanced usability.

Quality Assurance Analyst Integrated Business Systems, Richmond, VA 09/07 -

03/08

. Designed, wrote, and implemented software test plans and build release

checklists.

. Critically evaluated point of sales software, web applications, and

configuration testing tools utilizing black box, regression, and

integration testing.

. Submitted over 100 Problem Reports in 6 months, contributing to the

development of a complete software rewrite in Visual Basic and the

creation of an online registration portal.

. Reviewed customer complaints and located logic errors and data corruption

in SQL databases. Submitted findings to software developers for

debugging.

Educational Story Writer Instructional Consulting, Fredericksburg, VA 01/06

- 05/06

Internship through University of Mary Washington:

. Created an instructional novelette designed for high school math

students.

. Project Cycle: researched the market and audience needs, created a

curriculum, designed and drafted story structure, wrote and tested a

prototype for sample audience, and developed and revised the story.

Finance Manager / Bookkeeper Nova Motors, Fredericksburg, VA 08/04 - 12/05

. Wrote accounting procedures and company policies.

. Trained management and sales associates for Credit Approval Processing

System, augmenting sales market to include sub-prime customers.

. Assessed customer risk; decided rates, terms, and prices. Sold vehicles,

financing, and warranties.

. Performed all accounting tasks required for 2 businesses.

Accounting Clerk Instructional Systems Research and Development,

Fredericksburg, VA 01/03 - 08/04

. Tested the Courseware Designer Support Tool graphical user interface.

. Performed all bookkeeping duties and assisted with financial business

planning.

TECHNICAL SKILLS

SQL Server Management Studio Express Visual SourceSafe

Linux, Windows XP & Vista Microsoft Office Suite,

Visio

oXygen XML editor QuickBooks Pro

XML SMIL SVG

HTML PASCAL SQL

EDUCATION / HONORS

Bachelor of Arts in English, with Distinction and Departmental Honors -

2007

University of Mary Washington, Fredericksburg, VA

Emphasis in Technical Writing and Mathematics

Departmental Honors in English for the seminar essay "A Strange Attractor

Called Language" 2007

Dealer Partnership Seminar Certificate: Credit Acceptance University

2005

President's Award for Educational Excellence: Outstanding Academic

Achievement: SSHS 1997

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