Sherry M Brown Tampa, FL

*****

813-***-****

abl4wz@r.postjobfree.com

http://www.linkedin.com/in/SherryBrownTampa

INFORMATION TECHNOLOGY -PROJECT MANAGER

. Insightful, results-driven IT professional. Notable success directed at a

broad range of corporate IT initiatives while participating in

management, analysis and implementation of solutions in support of

business objectives.

. Excel at full-life cycle project management using waterfall methodology.

Creative problem solver with hands-on experience leading all stages of

system development efforts, including requirements definition, design,

testing and support. Managed a broad range of concurrent projects on

various technical platforms providing solutions that met new development,

enhancement, migration, and conversion requirements.

. Respected leader, able to coordinate and direct all phases of project-

based efforts while managing, motivating and guiding teams of

approximately 10 IT professionals. Experience leading enterprise scale

projects including managing risks, budgeting and timeline creation across

5 or more departments.

. Demonstrated success as a Project Manager, Business Analyst, Systems

Analyst, Software Quality Analyst, Application Designer and Developer.

Areas of Expertise:

. Team Building and Strong Leadership Skills

o Ability to embrace and lead in a rapidly changing environment

o Proven success as a leader of high performance teams

o Responsible for hiring, identifying training gaps and preparing

performance reviews

o Develops others through coaching and sharing knowledge

. Broad range of experience in Application Project development and support

across multiple platforms, particularly merchandising, distribution and

call center systems.

. Experienced with implementing and maintaining package software and

coordinating releases with multiple vendors.

. Expert in managing large conversion projects:

o Database conversions, conversion of legacy systems to VB .net,

credit card data conversion to comply with PCI standards, Y2K

conversion.

. Demonstrates productivity, initiative, professionalism, customer service

attitude, attention to detail and quality, ability to multitask, team

focus and strong interpersonal skills.

. Strong verbal and written communication skills and adherence to business

and US IT standard operating procedures. Able to review, analyze and

evaluate business systems and user needs, formulate systems to parallel

overall business strategies. Experienced with interfacing with senior

management.

. Strong analytical, technical and organizational skills - Assumes tactical

responsibility for the coordination, management of small, medium and

large life cycle applications which typically impacted multiple

groups/large audiences.

PROFESSIONAL EXPERIENCE

Dick's Sporting Goods

6/2009 - 6/2010 Pittsburgh, PA

Senior Project Manager, Allocation and Replenishment systems

Managed two teams of programmers and business analysts to support Arthur

Allocation, E3 Replenishment and SPI (Seasonal Profiling) systems for

Dick's Sporting Goods and Golf Galaxy on iSeries, Unix and Windows

platforms. Coordinated with vendors and contractors for system upgrades and

support.

Key Achievements:

. Managed the resources and budget for approximately 10 releases for each

of the Allocations and Replenishment systems per year. The releases

provided new functionality to meet business initiatives, adherence to

security and infrastructure changes, automated monitoring, and

performance tuning to promote scalability and support company growth as

they continued to add stores. Some examples are:

o Interfaced Logistics information and new store plans from the

Oracle data warehouse and SQL Server databases to JDA Arthur

Allocation.

o Implemented Planalytics business weather intelligence to improve

inventory control and distribution.

o Upgraded Arthur Allocations to version 7.6.1.2. This project

required coordinating with the iSeries, desktop engineering and

Oracle database infrastructure departments. In addition, it

required purchasing and replacing PCs for 120 users to meet

application hardware and software requirements and creation of a

new BCAC client package for rollout and back out.

o Upgrade projects for E3 Replenishment and SPI were also initiated.

o Performance-tuning improvements to reduce batch processing time to

increase system availability to the business.

o Implemented custom code to support the DSG web site hosted by GSI.

Modified applications to accommodate GSI specific items and

purchase orders. Also created direct vendor to store purchase

orders to bypass DSG distribution centers.

o Managed the migration of these applications to new iSeries, Unix

and SAN hardware for the data center move to the new corporate

headquarters.

. A service level objective of 99.5% system availability was met or

exceeded for all of the applications.

Talbots, Inc, Tampa, FL 8/1999 -

2/2009

Manager, Applications Projects, Direct Marketing Systems, 3/06 - 2/09

Promoted to management position on 3/06 to recruit, train and supervise a

team of 10+ including project leads, system analysts, programmer analysts

and consultants for development and support of Talbots and J Jill customer

service applications.

Responsible for all systems for two call centers totaling approximately 500

representatives, including critical order entry, telephony, IVR and

scheduling. Responsible for e-commerce and catalog orders fulfillment and

shipping systems for two distribution centers. Collaborated with client

service leaders for both brands over six physical locations to determine

goals and priorities. Overall, the department supported approximately 30

custom-built or package-based applications across multiple platforms,

including 45 Windows servers, IBM mainframe and AS/400 using VB. Net, ASP

.net, XML, SQL Server 2000, SQL Server 2005, Websphere, Cobol, DB2, CICS

and RPG/LE Managed approximately 10 development/release projects per year.

. Established administrative procedures and guidelines to ensure effective

resource management, including development of project plans and weekly

project reviews to ensure timely completion.

. Led development efforts with team and colleagues across multiple

departments to meet company-wide business objectives.

. Supervised change control and adherence to company policies to satisfy

compliance audits.

. Responsible for developing a year- long strategic plan as well as short

and middle term goals to support business IT project priorities.

Responsible for creation and monitoring of the budget and schedule.

. Have a deep understanding and experience with the technical systems

including applications, servers, networking components, backups, and

disaster recovery.

Key Achievements:

o Met company goal to modify customer service databases and

applications to comply with federal PCI standards by end of fiscal

year 2008. The solution incorporated the following approaches:

encryption, tokenization, masking, secure FTP, file encryption and

automated auditing.

o Successfully completed significant enhancements to core systems and

improved the software development process providing increased

system stability and reliability of business results.

o Conversion of the following core customer service legacy mainframe

applications: Fraud, Customer Service Adjustment, Promotions, Call

Tags, Back Order Change, and Memo/Pending to VB and ASP .net and

developed a new Training environment.

o Implemented IVR screen pops to pre-populate customer information

based on the incoming phone number. This enhancement improved

customer response time in order entry and customer service

applications, improved accuracy and reduced costs by decreasing

call center staffing requirements.

o Implemented a B2B system to distribute company gift cards for sale

in 2,200 supermarkets to generate additional gift card sales.

Systems Analyst, Distribution Systems, 2003 - 2006

Key Achievements:

o Systems Analyst for retail inventory and distribution systems of

Talbots merchandise to the stores.

o Project lead for a large system conversion from IMS to DB2 using

ETL (extraction, translation and load).

o Analyst for the development and implementation of the Advance

Shipment Notice ASP.net application. The system provided the

detailed stock configuration and expected arrival date of incoming

shipments for each store.

Systems Analyst, Merchandising Systems, 1999 - 2003

Key Achievements:

o Systems Analyst for new project development and support of

Merchandising sourcing and purchasing systems.

o Project Lead for development and implementation of the Store

Inventory Replenishment system in VB 6, ASP and SQL Server for

approximately 600 stores utilizing a team of contractors.

o Customized and implemented packaged Forecasting software to

automate generation of purchase orders for basic items using an

Oracle database and EDI technology.

Tampa Electric Company, Tampa, FL 1997 - 1999

Technical Lead, Consultant

Key Achievements:

o Analysis, development and testing for the Y2K conversion of all

business applications including customer service and billing on a

MVS platform using Cobol, DB2, and CICS. Project was completed on

time and on budget.

o Gathered and documented business requirements, created technical

specifications, coded, organized user acceptance testing,

prioritized bugs found in systems and user testing and reported

results of user acceptance testing to sponsors.

Airlines Reporting Corp, Tampa, FL 1995 -

1997

Business Analyst, Consultant

Key Achievements:

o Contributed to the development and implementation of a national

airline tickets reporting system on a Unix platform using Cobol.

o Gathered and wrote business rules and technical specifications for

the critical System Edits module. Performed Quality Assurance

acceptance testing.

Time Customer Service, Tampa, FL 1991 - 1995

Systems Analyst, Distribution Systems

Key Achievements:

o Development and support of mainframe Cobol, DB2, CICS applications

for magazine distribution systems.

o Recipient of Employee of the Quarter for exemplary customer service

support.

o Award of Excellence for Time on Capitol Hill personalized

advertising project.

________________________________________________________________

EDUCATION

Bachelor of Arts in Economics and Political Science

St Lawrence University, Canton, NY

Trustee Scholar

Recipient of North Country Scholarship Award

Graduate of IBM Programmer Training Program

Technical courses completed:

Project Management 1995

IBM Advanced DB2 SQL 1995

Microsoft 1017 Mastering Internet App w/VB6 2000

Microsoft 1013 Mastering VB 6 Development 2000

Microsoft M2717 Intro to .net Development 2004

Microsoft Advanced VB .net Development 2005

Object Oriented Programming 2006

Microsoft ASP.net 2007

RPG Programming 2007

Skilled in many programming languages, SQL queries and project management

tools; Microsoft Office, PowerPoint, Microsoft Project, Visio, Clarity,

Endeavor, Mariner, Sharepoint, SourceSafe, SQL Server Query Analyzer, SQL

Navigator for Oracle, DB2 Platinum tools and ERwin.

PMP certification is in progress.

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