Christopher Grenville, PMP

Synopsis

A certified Project Management Professional (PMP) with over 11 years of experience managing,

building and supporting enterprise business and management technology solutions. Has added

value to a diverse portfolio of engagements by providing full system life cycle support for

customer-oriented, mission-critical solutions. Successfully delivers results on projects in the

following roles: project management, quality assurance, business analysis/design/reengineering,

software testing, configuration management, release management, communications

management and training.

Representative Experience

* Delivering programs and projects on-time, on-budget and in compliance with contractual

requirements,

* Controlling and administering multi-million dollar projects,

* Creating and coordinating policies, processes and methodologies to maximize project efficiency

and highlight customer service,

* Developing and utilizing work schedules and work breakdown structures toward project

success,

* Managing and motivating resources across multiple projects with varied goals,

* Developing content for business proposals,

* Leadership and hands-on experience identifying requirements, designing, building and

delivering solutions, standards, processes, tools, and guidelines for managing enterprise projects

that are responsive to the needs of numerous and varied customers.

* Experience interpreting federal and state legislation for the purposes of software and systems

development.

* Familiar with operational management issues facing large bureaucratic agencies.

* Technical Acumen

o Managed requirements, design, resources, and budget for a statewide, platform-independent,

J2EE-based data integration and brokering solution serving over 33,000 Users on a 24/7

schedule.

o Conducted QA on an enterprise .NET implementation supporting statewide elections,

o Experience with mainframe-administered solutions including IBM AS/400 (Ohio SETS), and

Unisys Clearpath (Pennsylvania Child Support Enforcement System).

o Earned a technical diploma in Programming (Visual Basic 6.0 & COBOL) in July, 2003.

o Familiar with using the following software to create business solutions: Adobe Acrobat, Internet

Explorer, Microsoft Office Suite, SharePoint, Oracle/BEA Aqualogic (Plumtree) portal, Bug

Tracker, Borland Star Team and HP Quality Center.

Employment History

* Diverse Technologies Corporation (DTC) (8/2003 – Current)

* American Management Systems (AMS) (5/1998 – 8/2003)

* US Food and Drug Administration (FDA) (1/1997 – 5/1998)

Education, Training, and Certifications

* Project Management Professional, Project Management Institute, 2008

* MA, International Relations, (Magna cum Laude) Baylor University, 1995

* BA, Global & International Studies, (Cum Laude) Elmira College, 1994

* Technical Diploma – Programming, Computer Learning Network, July 2003

Professional Experience – Diverse Technologies Corporation (DTC)

Defense Logistics Agency (DLA) – Enterprise Help Desk, Network, Telcom and End User Support

Program Manager January 2010 – Present

The Defense Logistics Agency is the Department of Defense's largest logistics combat support

agency, providing worldwide logistics support in both peacetime and wartime to the military

services as well as several civilian agencies and foreign countries. DLA employs about 26,000

employees. Mr. Grenville manages an engagement including Enterprise Help Desk, End User

Support, Network Administration Support and Telcom Support for DLA at its Susquehanna (PA),

Warner Robins (GA) and Corpus Christi (TX) installations.

Role/Responsibilities

As Program Manager, Mr. Grenville is responsible for Contract Management, Subcontractor

Management and Resource Management across all project sites. Mr. Grenville regularly meets

with Contract Office Representatives for each installation to review project progress and metrics

for contract compliance. Mr. Grenville works with DTC executives and Business Development

resources in creating and refining content for contract extensions and modifications, as well as

developing content for new contact proposals.

Mr. Grenville is responsible for Project Management Oversight at the Susquehanna project site.

The primary responsibilities of the Project Manager role includes: ensuring that Project Team

performance meets the contract and installation mission, and that contracted metrics and

reporting requirements are satisfied, while instilling an environment of continuous improvement

through providing outstanding customer service. Mr. Grenville directly manages project

deliverables, resources, consultants and subcontractors, project schedules, and reporting.

Southeastern Pennsylvania Regional Counter-Terrorism Task Force (SEPR-CTTF) – Law

Enforcement Justice Information System (LEJIS)

Quality Assurance Team Lead and Subject Matter Expert,

Nov 2006 – Present

Diverse Technologies Corporation was contracted by GeoDecisions to assist in implementing the

Southeastern Pennsylvania Regional Counter-Terrorism Task Force (SEPR-CTTF), a new,

innovative, real-time communications strategy for the proposed Law Enforcement Justice

Information System (LEJIS). When complete, the LEJIS project will create web services-based

links between local police department crime records; county court records; state-level probation,

parolee, and homeland security systems; and federal-level law enforcement data warehouses,

enhancing the ability of law enforcement officials to prevent crimes and respond to incidents.

Role/Responsibilities

The Quality Assurance Team is responsible for reviewing and controlling the quality of project

deliverables submitted by the Project Integrator according to the requirements established by the

Prime Contractor and the LEJIS Steering Team. The Quality Assurance Team is also

responsible for ensuring and controlling the quality of a coherent Requirements Traceability log

produced by the Project Integrator.

As Quality Assurance Team Lead, Mr. Grenville is responsible for reviewing deliverables from the

Project Integrator as well as deliverables generated by his QA Teammate. Mr. Grenville

produces and reviews test scripts and quality assurance reviews of Project Integrator

deliverables. Mr. Grenville also collects and delivers project status for the Quality Assurance

Team for project activities as well as for detailed financial status.

As Subject Matter Expert, Mr. Grenville leverages his seven years of experience on the PA

Justice Network to provide the Prime Contractor and the Client with guidance on building a web

services-based justice information-sharing system, including guidance on governance, security,

and project requirements definition. He also provides the Prime Contractor and Client with

contact information and suggested methods for requesting or eliciting assistance from other PA

state agencies.

Commonwealth of Pennsylvania – Office of Administration, Pennsylvania Justice Network (JNET)

Program Manager / Quality Assurance Manager, Aug 2003 –

December 2009

Diverse Technologies Corporation is contracted by the Commonwealth of Pennsylvania to

design, build and manage the next-generation architecture for the Pennsylvania Justice Network

(JNET) for the Office of Administration (OA). The Justice Network services over thirty thousand

law enforcement practitioners and homeland security personnel across Pennsylvania, is built on a

‘J2EE’ platform (Java 2 Platform, Enterprise Edition), and enables Pennsylvania courts, law

enforcement, corrections, probation and parole, public safety agencies plus federal homeland

security agencies to gain quick access to criminal history, judicial, corrections and parole

information, as well as driver license photos and demographic information. JNET also provides

an automated state-wide notifications system to automatically inform subscribing Users of

criminal justice and public safety events such as wants and arrests as soon as they are executed.

Role/Responsibilities

As Program Manager, Mr. Grenville was responsible for resource management, dependency

management, project resource & skills leveling, managing project task schedules, and project

change control. Mr. Grenville regularly met with Executive Management to ensure that

expectations were satisfied and that program priorities were addressed in the right order and by

the appropriate skill-sets. Mr. Grenville was responsible for recruiting and screening candidates

to fill vacancies and was responsible for managing all sub-contractors and sub-contractor

agreements on the project. Mr. Grenville worked with client staff to manage and ensure efficacy

of project management and development life cycle processes and standards. Mr. Grenville was

directly involved in developing winning contract proposal content for both DTC’s contract awards

for the PA JNET contract in 2003 and 2009. In 2009, Mr. Grenville also played a key role in the

development and presentation of the BAFO (Best and Final Offer) presentation for DTC.

As Quality Assurance Manager, Mr. Grenville managed the Configuration Management Team

and Testing Team on the Pennsylvania Justice Network. The Configuration Management Team

coordinated software releases with system-wide impact, and administered source code version

management tools and governing processes. The Testing Team was responsible for the

consistency of functionality across JNET applications according to system and User

requirements. Mr. Grenville owned a leadership role in the development, advancement and

implementation of JNET’s software development process, release management process, and

commercial-off-the-shelf (COTS) software evaluation process. Mr. Grenville suggested and after

Client approval, selected and incorporated automated software testing and test case-

management software into JNET’s software testing procedures, improving time-to-delivery of

solutions up to 30%.

Pennsylvania Department of State – State Uniform Registry of Elections (SURE)

Quality Assurance Lead April 2009 – December 2009

The Pennsylvania Department of State, State Uniform Registry of Elections is the registration

system used to administer 10 million voters across 67 counties in support of the election process.

The system handles election set up, voter application processing, precinct management, poll

book generation, absentee balloting, management reporting and correspondence generation.

DTC was contracted to provide Tier Two (Help Desk) support to the system, as well as to convert

the SURE system from a Microsoft Access-based solution to a fully functional enterprise .NET-

based environment supported by SQL 2005.

Role/Responsibilities

As Quality Assurance Team Lead, Mr. Grenville was responsible for validating all software

deployments, for defining and managing software testing plans, and for regularly reporting on

project progress and system health to the Director of SURE and the Deputy Secretary of State.

Mr. Grenville was responsible for defining project scope on a build-by-build basis, and conducted

requirements gathering and clarification meetings with the SURE Director, power users and

subject matter experts. Mr. Grenville supported and reported directly to the SURE Program

Manager in support of budget and deliverables management. The project was delivered on-time

and on-budget, with significant improvement in the features and User experience of the solution.

Mr. Grenville played a key role in the development of DTC’s 2010 re-bid for the support and

maintenance of SURE.

US Naval Supply Systems Command (NAVSUP) - Naval Supply Information Systems Activity

(NAVSISA) Human Capital Strategy

Project Manager / Analyst October 2008 – May 2009

NAVSISA contracted DTC for requirements gathering, validation and technical expertise to

develop a data repository and presentation solution for Human Capital Strategy (HCS)

information. The goal was to provide users of the repository (NAVSISA Management) with the

best possible tool to store and communicate information related to workforce planning. This

solution was delivered on-time and on-budget in an oracle environment, using .NET technology to

develop a web-based user interface to present management data from an Oracle data layer.

Role/Responsibilities

As Project Manager, Mr. Grenville was responsible for ensuring that DTC staff was focused on

developing and completing project deliverables on-time and on budget, meeting the requirements

and expectations of NAVSISA Management. Mr. Grenville regularly met with NAVSISA

Management to ensure that contract requirements were being satisfied and that Client priorities

were addressed in the right order, by the appropriate skill-sets.

As Analyst, Mr. Grenville was responsible for eliciting and documenting requirements, functional

solution design and interaction with the data layer. Mr. Grenville also built and developed User

Manuals for the solution and walked through those manuals with NAVSISA Management and

other User staff. Mr. Grenville also managed scope by identifying and documenting User-

requested enhancements throughout the project.

Maryland State Police - Statewide Computer-Aided Dispatch and Records Management System

Subject Matter Expert, Systems and Data Exchange & Integration August 2007 – March

2008

The Maryland State Police (MSP), in partnership with the Governor’s Office of Crime Control and

Prevention (GOCPP), and other State law enforcement agencies, undertook a statewide

technology modernization initiative. This multi-agency effort conducted a joint evaluation of

commercially available public safety software solutions for subsequent statewide implementation.

The primary objective of this effort was to seek and identify commercial-off-the shelf (COTS)

products and related services that best meet the operational and technical needs of the State

agencies participating in this initiative.

Role/Responsibilities

As a subcontractor to Nortel Government Solutions, Mr. Grenville provided subject matter

expertise and functional/analytical project support on a Maryland Consulting and Technical

Services (CATS) project for the Maryland State Police. Mr. Grenville also provided key functional

and analytical services for the project team such as analyzing and documenting project

requirements, drafting content for Needs Assessment, RFI and RFP documentation, and

assisting the prime contractor and client in identifying and selecting industry leaders in

CAD/RMS/AFR solution providers.

Commonwealth of Pennsylvania – Pennsylvania Department of Education, EdPortal Project

Quality Assurance and Communications Team Lead, Nov 2006 –

June 2007

Diverse Technologies Corporation has teamed with SMART Business Associates to design, build

and manage PDE’s EdPortal project solution known as the Education Hub. The Education Hub is

built with Aqualogic portal technology, and will enable 700+ school districts to share resources

and information, improve communications, access best practices, and leverage their collective

purchasing power all through a single sign-on experience. By leveraging tools offered in the

Education Hub such as Collaboration projects, cross-community search, and personalized

application integration, redundant efforts will be eliminated throughout Pennsylvania as school

districts develop solutions to similar needs across districts, ensuring limited resources and time

are better coordinated and utilized.

Role/Responsibilities

As Quality Assurance Team Lead, Mr. Grenville is responsible for the definition, documentation

and management of the following project management processes: Project Issue Management,

User Support, Release Management, Risk Management, and In-Stage Project Assessment. As

Communications Team Lead, Mr. Grenville is responsible for the definition, documentation and

management of the Project Communications Plan, including the development of news releases to

multiple stakeholders with varying degrees of involvement and impact on the project.

Additionally, Mr. Grenville is responsible for defining enterprise roles across Pennsylvania’s

Education community. As the lead point of contact for the sub-contracting team, Mr. Grenville is

responsible for managing the hours, deliverables status, and WBS for project members

performing Quality Assurance, Technical Documentation, and Training.

Professional Experience – American Management Systems (AMS)

Commonwealth of Pennsylvania – Department of Labor and Industry, Unemployment

Compensation Tax Services and UC RAMS (Unemployment Compensation Registration and

Account Maintenance System)

Senior Business Analyst; Project Management Apr 2003 – June 2003

The Pennsylvania Department of Labor & Industry awarded American Management Systems, Inc.

a contract to design and build a replacement for their Unemployment Compensation Tax Services

(UCTS). AMS was already engaged with L&I on a related project as part of the L&I "UC

Roadmap" modernization effort, called UC RAMS (Registration and Account Maintenance

System). On UC RAMS, AMS was responsible for designing, developing, and integrating the

Account and Ledger Setup and Maintenance Services (ALSMS) portion of UC RAMS with two

other subsystems. It was planned that the UC Tax Services (UCTS) system would replace

legacy systems with .NET and Advantage: Gen based technology. The project vision included

cashiering, accounting, rates and appeals, debtor services and audit and compliance functions.

Role/Responsibilities

As a senior business analyst on UCTS, Mr. Grenville supported the delivery of subsystems

through requirements building and analysis, business process analysis and development, and

systems software and process design. As a member of the Project Management team for UC

RAMS, Mr. Grenville created processes and tools for gathering and maintaining statistics that

tracked progress toward project milestones and success criteria in incident resolution and

application testing. Mr. Grenville managed and facilitated the project change control process, and

he tracked and managed the development, review and delivery of Project Work Products to the

Client.

Commonwealth of Pennsylvania – Department of Public Welfare, Program Management Office

Operations Team Lead; Senior Business Analyst June 2002 – Apr 2003

The Pennsylvania Department of Public Welfare Office of Information Systems (OIS) awarded

Momentum, Inc., and its subcontractor, AMS, a contract to ensure consistent and ongoing

enterprise management and coordination from its information technology (IT) investments. The

Department of Public Welfare, OIS administers an IT portfolio of over 60 major IT initiatives with

annual expenditures over $100 million dollars. The Program Management Office (PMO) serves

as a critical business entity to balance, execute, and support key strategic and tactical initiatives

of the Department through the implementation of key program management principles across the

IT portfolio.

Role/Responsibilities

As Operational Lead, Mr. Grenville elicited client requirements and expectations for PMO

standards, processes and tools; identified and defined best practices to support PMO standards,

processes and tools; identified and defined the client work environment and culture to PMO

Management and Development staff; developed and lead outreach and training for PMO

deliverables to Client staff. Mr. Grenville coordinated and performed updates to PMO products

and guidelines, as well as developed and implemented standards, processes, and tools for

Standardized Work Planning, Help Desk Administration, and Best Practices Gathering.

Ohio Support Enforcement Tracking System (SETS)

Senior Business Analyst Jan 2000 - June 2002

Ohio supports a state-administered, county-run child support program. To support the county

and state child support business practices, the Statewide Child Support Enforcement Tracking

System (SETS) project was implemented in phases across Ohio’s 88 counties. While the State

of Ohio is responsible for systems integration and development of the application’s code, AMS is

responsible for the business functions related to SETS, including project management, planning

and quality assurance, conversion, implementation, user support, help desk operations, and

training. Additionally, AMS has provided team members on the design, development, testing and

implementation teams. AMS assisted Ohio in achieving FSA’88 and PRWORA federal

certifications.

Role/Responsibilities

Mr. Grenville lead design teams to interpret federal and state child support legislation, identify

system requirements, perform impact analysis and adapt requirements to the current system

(requiring understanding of COBOL applications), identify specific modifications and additions to

system programming for incident resolution, develop business processes and workflows for

system and software modifications and additions, and clearly communicate requirements, impact

analysis, and necessary adaptations through detailed design documentation to an audience of

varying knowledge levels, ranging from end users to executive management. Mr. Grenville gave

presentations on two subsystems (Enforcement and Income Witholding), for federal auditors

during the PRWORA certification process, and prepared two other presentations (Locate and

FCR) and coached the presenters for the same review. Mr. Grenville also tested software to

ensure its compliance with requirements, design, and system compatibility.

Commonwealth of Pennsylvania - Child Support Enforcement/Commonwealth of Pennsylvania

Child Support Enforcement System (PACSES)

Senior Business Analyst May 1998 - Jan 2000

AMS is responsible for designing and developing the Pennsylvania Child Support Enforcement

System (PACSES) for the Commonwealth of Pennsylvania. The PACSES project includes the

transfer, design, development and implementation of a statewide child support enforcement

system for the Commonwealth of Pennsylvania. The project includes a transfer of the STAR

(Santa Barbara NECSES) system to a UNISYS platform including significant

changes/enhancements to the systems base functionality.

The overall project scope includes: validation of requirements, definition of required modifications,

and preparation of a General System Design, preparation of a Detailed System Design,

development, testing, automated conversion, training, implementation support, central and local

hardware installation and integration into the statewide telecommunications network. Statewide

implementation is complete, and PACSES is considered one of the premier child support

enforcement systems in the United States.

Role/Responsibilities

Mr. Grenville participated in issue resolution sessions, the design and system testing of

programs, application screens, batch programs, common routines, change controls, and forms.

He performed as functional lead on Locate issues before the end of his tenure on PACSES. Mr.

Grenville also managed and performed code migrations between the Development, System Test,

and Test for Production mainframe environments for the project.

Professional Experience – US Food and Drug Administration (FDA)

Center for Drug Evaluation and Research (CDER), Office of Management

Program Specialist Jan 1997 – May 1998

The FDA Center for Drug Evaluation and Research, Office of Management reviews,

approves/rejects, documents and tracks of all budgetary, administrative, personnel and payroll

issues for the Center.

Role/Responsibilities

Mr. Grenville was responsible for reviewing, documenting and tracking procurement, resource

allocation, staff training, domestic employee travel and clerical and technical process

methodology.

References

Available Upon Request

Christopher Grenville

141 North St. Johns Dr.

Camp Hill, PA 17011

abl4vx@r.postjobfree.com

717-***-****(H)

571-***-****(C)

Contact this candidate