Eric A. Crippin

***** ****** **** *** **** Phone: 269-***-****

South Haven, Michigan 49090 Mobile Phone: 269-***-****

Email: abl4rl@r.postjobfree.com

BACKGROUND SUMMARY

Highly creative IT management professional with extensive experience in

leveraging IT systems to meet developing business needs, reducing cost, and

improving quality and customer service. Skilled at analyzing complex

problems and devising creative technical solutions in a team environment.

Accomplished at developing and deploying automated solutions to meet

present and future needs of business. Extensive knowledge of IT procedures

for all levels of business. Proven ability to build relationships and

communicate effectively.

CAREER HISTORY

IBM,South Haven, Michigan 2005 - 2010

Project Manager 2008 - 2010

. Headed project management for the deployment of multiple hardware tools

to over 1000 servers.

. Improved asset audit compliance and reporting to both internal and

external client.

. Corrected asset management database for large client's centralized

hardware server farm.

. Controlled backup problem reporting and resolution for 4 iSeries with

over 250 servers.

. Advanced message handling automation by interfacing with client and

support teams.

. Played key role in team building between customer internal support teams

and company support teams.

. Advanced customer relationship by serving as one of the key points of

contact to insure their satisfaction with services provided.

Service Delivery Manager 2005 - 2008

. Enhanced customer relationship with company by addressing any concerns

they had and insuring their satisfaction with the transitions.

. Recommended improvements to transition process to reduce costs and

improve customer satisfaction by exceeding customer expectations.

. Served as on-site focal for transition of customer's core business

systems at 37 customer operating company sites across the continental US

to 2 centralized sites.

. Played a key role to implement necessary changes to 350 customer servers

to facilitate standardizing and centralizing those systems.

SYSCO FOOD SERVICE OF GRAND RAPIDS LLC., Grand Rapids, Michigan 1995 -

2005

$300+ million food distribution company servicing all of Michigan except

Detroit.

System Analyst 2003 - 2005

. Administered technical support for all core business systems including

two iSeries, two RS6000, and multiple Windows servers.

. Designed and implemented automated business solutions to reduce cost and

improve quality.

. Engineered business applications to exceed current and projected company

needs.

. Created and installed SQL database to support business applications.

. Researched and developed data import and export methodologies that

conform with safe business practices

IT Supervisor 2000 - 2003

. Trained and supervised five person computer operator team.

. Improved operator procedures to provide prompt and accurate support for

internal customers.

. Conducted performance reviews

. Provided technical support for all core business systems.

. Conceptualized and instituted automation to facilitate "lights-out"

operations.

. Maintained and strengthened partnerships with corporate support, software

vendors, and customers.

Lead Operator 1997 - 2000

. Spearheaded operational requirements during conversion of core business

systems from legacy mainframe to midrange platforms.

. Provided superior support and operations for the iSeries OS and all

applications.

. Coached, directed, and provided leadership for operations team to

transition to new systems.

. Created strong partnerships with corporate support teams, software

vendors and internal and external customers.

. Authored a clear and logical operations schedule for 24/7 system

operational support.

. Awarded the SYSCO C.A.R.E.S. for outstanding customer service and

dedication.

Computer Operator 1995 - 1997

. Performed nightly operations duties including backups, job initiation and

verification, report printing and distribution, problem identification

and problem recovery.

. Set standard for full production recovery at less than 30 minutes from

system error resolution.

EDUCATION AND TRAINING

Currently enrolled at Lake Michigan College pursuing an Associates Degree

in Business and Science

80 hours Management training, Sysco Food Service Regional Training, Grand

Rapids, Michigan

Technical training, Microsoft Servers, Silver Lake Resources, Grand Rapids,

Michigan

Technical training, iSeries operations/administration, New Horizons, Grand

Rapids, Michigan

60% completion of Bachelors Degree, Mechanical Engineering, Grand Valley

State University, Allendale, Michigan

Technical skills

. iSeries advanced operations, CL programming, 2nd level support

. All Help/Systems Robot products implementation and utilization.

. Microsoft Word, Excel, Outlook, Access, SQL server, and Project

utilization.

. SQL server 2000 Design and implementation.

. IBM OS400, MVS VSE, Microsoft Windows 7, Vista, XP, and all previous

PC operating systems.

. Microsoft SQL server and Access database experience

. IBM CL and Help/Systems OPAL programming languages

. Automation design and implementation

COMMUNITY INVOLVEMENT

AYSO Soccer, Coach Administrator

AYSO Soccer, Coach

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