Project Manager Sales
Resume:
Dorthy Chikly
Overbrook, Kansas *****
eMail: *******@*****.***
http://www.linkedin.com/pub/dorthy-chikly/6/484/774
EDUCATION
Doctorate Studies: Engineering Economic Systems and Operations
Research
Stanford University School of Engineering, Stanford,
CA
MBA: Finance and Accounting
Second Emphasis in International Business
Regis University, Denver, CO
B.S.B.A.: Finance and Accounting
Second Emphasis in Management
Regis University, Denver, CO
Additional Training: Organizational Strategy and Planning
Project Management
Six Sigma
Computer Programming and Data Processing Technical
Degree
EXPERIENCE
More than 15 years experience in industry-leading software companies
in business and technical roles and more than 13 years experience in
international business. Demonstrated experience building solid
collaborative, global relationships with both technical and business
partners. Emphasis in data analysis, finance reporting metrics,
executive dashboards, training management, program management,
curriculum design and development, task and skill analysis, data
configuration, pricing strategies. Managed quality improvement
projects, Six Sigma project, system enhancements, business system
development and deployment, and Return On Investment analyses with
follow on changes to marketing collateral, sales and delivery
strategies. Led operational activities of an extensive services
portfolio business, provided training and support to channel partners,
international and regional business units.
A highly engaged and energized manager with a proven ability to lead,
execute, excel, and learn. Deeply committed to excellence and to
producing tangible business results. Strong analytical and
communication skills, experienced in developing and maintaining
strong, professional, collaborative relationships. Excels in
complicated, time sensitive issues and works well under pressure.
WORK HISTORY
1997 to Present: Oracle Corporation
Sun Microsystems, Inc., Sun Services, Broomfield, CO
Title: Global Operations Senior Business Analyst, Customer
Advocate
Responsibilities: Analyzed global business strategies to maximize
margin, increased revenue, and drove corporate direction of learning
services offerings. Project manager of Integrated Solutions to bundle
educational services with IT services and product sales. Developed and
managed business performance reports to track revenue, margin, and
identify corrective actions for Integrated Solutions. Identified
trends, roadblocks, process improvement needs at regional and country
levels. Managed operations team to align business processes and
systems across business units. Conducted a Return On Investment study
to analyze the value of education for internal and external customers.
Led Six Sigma Project to improve service offerings. Designed,
developed, and deployed Skills Analysis and Assessment practice to
identify IT skill gaps and training needs to improve employee
performance. Supported sales and delivery of Integrated Solutions for
Education Consulting Services: Skills Analysis, Training Needs
Analysis, Organizational Strategy and Planning, Performance
Improvement, Selection and Retention, Certification and Testing
Services. Developed contractual and promotional collateral for
service offerings. Led project to develop leading technology for Java
Architect curriculum requirements and content development for training
courses, train the trainer sessions, and global deployment.
1997 to 1997: ADP Systems, Inc. Westminster, CO
Title: Y2K Specialist, Computer Programmer
Responsibilities: Y2K program specialist converting COBOL programs to
Visual Basic (VB) for brokerage firms and financial institution
customers. Implemented quality control practices while converting
customer data to VB to ensure accuracy and data integrity. Reviewed
conversion reports and conducted research to resolve issues. Provided
subject matter expertise in software and business requirements.
Managed customer expectations and concerns during data conversion.
1995 to 1997: Comprehensive Software Systems, Golden, CO (bought
by ADP)
Title: Business Analyst, Marketing Analyst, Project Manager
Responsibilities: Project manager of software development for front to
back office systems for a full enterprise IT solution for the
financial services industry to interface with stock exchanges and meet
NYSE and SEC regulations compliance. Analyzed business needs for a
consortium of nine brokerage firms to automate operations and
financial processes, teamed with cross-functional departments of
software developers, quality assurance testing, technical writers, and
presentation specialists to design and build a back and front office
system which was revolutionary to online trading. Created and
conducted training sessions for employees of brokerage customers to
transition from legacy IT systems. Developed marketing collateral and
provided presentations to CEOs, CIOs, IT managers for other brokerage
firms and at industry trade shows nationwide.
1990 to 1995: Merrill Lynch, Lakewood, CO
Title: Margin Specialist, Institutional Trade Specialist
Responsibilities: Compliance specialist supporting twelve branch
offices to ensure NYSE and SEC requirements were met related to margin
trading (including options trading and arbitrage accounts) and
institutional trading accounts. Mentored coworkers in customer
accounting requirements, margin, institutional functions. Created
compliance and productivity reports. Subject Matter Expert for
technical development of margin training classes and materials for
training programs. Subject Matter Expert and team lead on project to
develop and automate option and margin calculation programs on daily
transactions.
1987 to 1990: B.C. Christopher Securities, Inc., Kansas City, MO
Title: Insurance Marketing Manager, Mutual Fund Manager
Responsibilities: Maintained and reconciled Insurance Department Due
Diligence files for corporate brokerage office, managed commissions
and earnings reports. Implemented Insurance Training programs to
educate brokers on products, buyer profiles, and selling practices.
Developed broker marketing collateral to provide comparisons on
products and company offerings. Established and computerized an
Insurance Licensing Department to comply with state licensing and
continued education requirements. Subject Matter Expert for insurance
and mutual fund sales.
PAPERS AND TECHNICAL REPORTS
Return On Investment Study: Global overview of Sun Education, Service,
and Customer Satisfaction to promote the value of education, September
2009
Caron Newman, Dorthy Chikly, Learning Content Management Systems
(LCMS) Technology Enables Training Targeted at Specific Skill Gaps.
SALT Conference, 2003
CIVIC ACTIVITIES AND MEMBERSHIPS
City Council Member 2007 to Present in Overbrook, Kansas
(http://www.overbrookks.com)
Elected to 4 year term on governing body
Find A Grave Volunteer (http://www.findagrave.com)
Listed Overbrook Cemetery online, validated and digitized
cemetery records
IT Rapid Response
(http://blogs.sun.com/foundation/entry/rapid_response)
Organized volunteer IT project for Greensburg Kansas tornado
relief
PRIDE Community Association Member,
(http://www.pridecommunityassociation.com)
Organized Welcome Wagon, support PRIDE community projects
Rotary International Member (http://rotary.org)
International and local civic projects
Member of the Society for Applied Learning Technologies
(http://salt.org)
Presented LCMS technology at 2003 conference
Adopt-A-Family for the Holidays
Organized national program for corporate implementation.
Project Manager: 1990 to 1997
Contact this candidate