Paula N. Gray

P. O. Box ******

Little Rock, AR. 72225

501-***-****

abl4oe@r.postjobfree.com

Objective: Senior Executive position in Human Resources

and/or Employee Relations.

Professional Experience

January 2005-March 2010

Vice President of Human Resources

PediCare Home Health & Hospice, Inc. - Dallas, TX.

Served as Chief HR Officer, directing HR services for a growing

healthcare organization with offices in four states; 260 employees.

Provided overall planning, direction and guidance to the development

and implementation of the Human Resources strategy, organization,

policies, guidelines and procedures; supported the core functions of

the business and its growth opportunities. Key areas of

responsibility: Developed HR strategies and tactics that drove

business results, this included proactively identifying

organizational needs in the areas of talent, structure, process and

culture; partnered with management to execute programs. Led

department in providing advisory services and technical expertise

across a broad spectrum of HR areas that included: employee

relations, recruitment and staffing, benefits, performance

management, compensation and training. Developed and implemented

progressive and proactive compensation and benefits programs to

provide motivation, incentives, and rewards for effective

performance; and to provide for the health and welfare protection of

the employees. Oversaw benefits administration, including: health,

dental, vision, disability insurance, 401k, transit program, etc.

Supervised annual compensation evaluation and administration

process. Administered company-wide performance management process,

which included the evaluation of current process and materials; and

developed improvements to ensure approach supports employee

development, company culture, and helps focus workforce on executing

corporate strategy. Managed risk through ensuring compliance with

federal and state laws, effectively handling employee relations

issues as appropriate reporting was completed. Partnered with

inside legal counsel to monitor company exposure as it related to HR

practices. Joined with leadership to evaluate organizational

structure, job design, and staffing levels to achieve company goals

and objectives. Participated in strategic decision making and due

diligence activities related to organizational structure and design

(mergers, acquisitions, corporate restructuring and divestitures).

Created company strategic training and organizational development

plan to assist employees' in meeting personal, professional and

organizational needs. Improved the execution of company's strategic

recruitment and selection plan, overseeing relationship with

outsourced recruiting vendor. Evaluated procedures and technology

solutions to improve HR data management. Analyzed labor market for

trends that impacted the ability to meet workforce requirements

(SWOT analysis, environmental and demographic scans). Assessed

morale and company culture, counsel management, and implemented

programs targeting attraction and retention of high performing

employees. Evaluated and implemented improvements to new hire on-

boarding programs used throughout the organization. Evaluated and

recommended HR outsourcing opportunities and identified potential

vendors. Developed and managed annual HR budget and performed

periodic cost and productivity analyses. Established short and long-

range departmental goals, objectives, policies and operating

procedures. Managed performance and development of HR staff.

December 1999-December 2004

Regional Director of Human Resources

Axiom Health Services, Inc. - Plano, TX.

Responsible for overseeing and directing HR functions for a

designated region of facilities, providing HR support to 14

assigned nursing facilities through HR policy development,

interpretation and direction. Managed all HR functions that

included: recruiting; training and development; employee relations;

payroll; benefits; compensation; workers' compensation;

administration of policies and procedures; Affirmative Action

planning; and HRIS management. As a proactive, hands-on manager,

facilitated employee engagement. Ensured that all HR activities

were compliant with current employment laws and government

reporting regulations, as well as company policies. Formed

strategic partnerships with business leaders to meet company

objectives, driving customer satisfaction and profitability.

Coordinated and maintained talent management strategy including

recruiting; hiring; training and development; performance

management and succession planning. Developed and implemented

training programs, also maintained training records. Coordinated

new hires orientation program. Responsible for evaluating and

managing the preparation, maintenance and transmittal of payroll.

Worked with department managers on goal setting regarding annual

performance reviews, salary adjustments, and progressive discipline

and terminations. Participated in termination procedures,

including assisting with termination meetings as appropriate.

Addressed, investigated and resolved employee grievances and

complaints. Monitored unemployment claims and attended hearings

and appeals as needed. Actively handled worker's compensation

claims. Coordinated leaves of absence in accordance with

applicable laws and policies. Tracked and monitored HR budgets.

Coordinated and communicated employee benefits programs.

Responsible for managing and protecting employee data and data

accuracy in HRIS system.

September 1994-November 1999

Human Resources Director

Coram Care Group - Houston, TX.

Performed a variety of managerial, administrative and clerical task

relating to all functions Human Resources, for a national

healthcare management company with multiple sites. Developed and

administered HR plans and procedures for all company personnel.

Worked with senior executives, in partnership to provide HR

guidance, coaching and counseling on employee related matters.

Tracked and reviewed annual performance appraisals for team members

and management. Ensured managers performed team member's reviews

in a timely manner. Maintained and implemented personnel policies

and procedures; prepared and maintained Employee Handbook.

Responsible for all benefits administration for insurance and 401k

plans. Led and finalized all high level internal investigations,

such as sexual harassment, theft, and/or employee misconduct.

Traveled to each office to conduct Human Resources Management

Training Program, quarterly or as needed for all new Managers and

Supervisors. Conducted annual HR audit on all facilities to ensure

compliance with applicable state and federal laws as well as

company policies. Performed bi-weekly 401k upload of employee and

employer payroll contributions, also completed annual employee 401k

census. Maintained all Incident and Workers' Compensation Reports.

Documented and filed all team member disciplinary consultations.

Represented company at local unemployment appeal hearings.

Approved all employee related leaves, to ensure compliance with all

federal, state and company policies. Developed and maintained

Affirmative Action program; filed EEO-1 annually; preserved other

records and logs to conform to EEO regulations. Evaluated reports,

decisions, and results of department in relation to established

goals. Recommended new approaches, policies and procedures to

effect continual improvements in efficiency of department and

services performed.

July 1988-August 1994

Human Resources Manager

Community Care Physician's Group - Baton Rouge, LA.

Developed and implemented new processes and systems across all

areas of HR, including recruiting and hiring; new hire

orientations; staff development and performance management; payroll

and benefits; and compliance and recordkeeping. Reported and

worked closely with the Senior Management team to make

recommendations and report progress on HR projects. Specifically,

built and facilitated a robust hiring process, including incoming

staff training and orientation. Assessed each departments training

and development needs, working with department heads to implement

appropriate training practices. With management, developed and

oversaw implementation of career paths that allowed valued

employees to advance within the organization. Improved annual

review/performance management process. Created process and

consistency around newly established salary level system, bringing

titling into line with salary levels over time. Reviewed benefits

package annually, selecting and managing benefits vendors. Served

as liaison to staff on benefits-related topics. Assisted managers

in implementing a consistent separation process (both voluntary and

involuntary). Managed relationship with payroll vendor (ADP) and

directed Office Manger and accounting staff to ensure that payroll

was executed properly, including administration of hiring,

termination, and leave. Ensured regulatory compliance with all

aspects of HR: payroll taxes, unemployment insurance, COBRA, FMLA,

etc. Determined best method to support IRS, lobbying and grant

compliance disclosure requirements. Overhauled HR recordkeeping

procedures; directed Office Manager and administrative staff in the

implementation of new recordkeeping standards. Served as an

advisor to staff in problem solving and conflict resolution.

Performed other duties as assigned. Initially hired as HR

Generalist, promoted to Manager in 1990.

Education

1990-1992

Master of Science, Applied Sociology

Southeastern Louisiana University - Hammond, LA.

1986-1990

Bachelor of Arts, Sociology

Southeastern Louisiana University - Hammond, LA.

Professional Affiliations

Society of Human Resources Management

Texas State Human Resources Association

National Human Resources Association

References Furnished Upon Request

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