Customer Service Manager
Resume:
ROBERT P. MCINNIS
Arlington, Texas 76006 **************@***.***
MISSION:
. To plan and manage daily financial operations for a company in such a
way that achieves high-quality customer satisfaction, increases
profitability, and provides resources for future growth.
QUALIFICATIONS
. Business Financial Management . Manage High-Volume
Business Growth
. Franchise Management . Multi-Unit Operations
BUSINESS MANAGEMENT
NORTH AMERICAN TRANSPORT CONCEPTS, INC. (NATCO), Arlington, Texas
11/93 - 9/08
General Manager/Chief Financial Officer (1/01 - 9/08)
. Management: Managed daily operations for a company that provided
transportation brokerage services to corporations and businesses
nationwide. Company operated two corporate facilities and six
franchise locations in Houston, Washington, Michigan, Florida, New
Orleans, and Indiana. Gross revenues averaged $33 million annually.
. Financial Management: Developed and implemented an aggressive annual
sales forecast and operating budget with both partners to
significantly increase revenues and profitability each year. Prepared
and presented corporate financial documentation to secure long-term
financing with a local bank. Managed relationships with bank
executives to ensure and maintain a highly-successful business venture
that achieved 1500% revenue growth over a 15-year period. Prepared
monthly financial statements for corporate office and six franchisees.
Prepared the monthly corporate consolidated financial statement.
. Franchise Operations: Consulted daily with franchise owners to offer
business and technical support to enhance the growth and profitability
of their locations. Conducted site visits to Houston monthly and to
other national locations on a quarterly basis. Reviewed and analyzed
franchise operations. Prepared and reviewed franchisees' financial
statements. Recommended processes to improve operational efficiencies.
. Accounting Operations: Managed daily accounting operations with a
staff of six associates to ensure accurate and timely financial
records. Set up and implemented operational policies and procedures
to improve efficiencies in Accounts Receivable/Payable, Billing,
Collections, and payroll tax reporting.
. Training/Staff Development: As Acting Personnel Manager, managed the
recruiting, hiring, training, supervision, development, and
performance evaluation of eight employees, including six accounting
associates, one Network Administrator, and one Programmer. Provided
ongoing training to support team members and franchise owners to
upgrade their skills and advance their careers.
. Network Administration: Coordinated daily operations of the state-of-
the-art computer system that networked the corporate office with the
franchisees. Prior to any upgrading of the system, reviewed,
analyzed, evaluated, recommended improvements, and approved purchase
of equipment and programming up to $450,000+. Converted and upgraded
network operating system to SQL.
Achievements:
. Revenues/Profits - Franchise Development: Led company growth that
increased revenues 1500% to $33 million from $2 million during a 15-
year period by planning and managing the selection, qualification, and
contracting of candidates to set up, own, and manage 5 additional
franchise locations nationwide.
. Operational Productivity: Increased profits and reduced costs
significantly by continually redesigning policies and procedures to
improve customer service, pricing, cost control, and technical
operations.
Controller (11/93 - 12/00)
. Financial Operations: Recruited and hired by two partners to manage
the growth of franchise operations nationwide for a $2 million company
in such a way that improved corporate financial operations,
profitability, and cost control.
EDUCATION
Saginaw Valley State University, University Center, Michigan
. Completed coursework for a Master of Business Administration Degree in
Finance
. Bachelor of Business Administration in Accounting and Finance
ROBERT P. MCINNIS, page 2 of 2
ADDITIONAL EMPLOYMENT
MASSIMO DA MILANO CORPORATION, Dallas, Texas
3/86 - 1/93
Controller/Secretary of the Corporation
. Financial Management: Managed daily financial operations for a
company that featured and introduced Italian bread products and
pastries to the Dallas/Fort Worth market. The Company operated five
restaurants, an upscale catering business, and a wholesale bakery
serving major hotels in the Dallas/Fort Worth and North Central Texas
markets. Hired, trained, and supervised three staff accountants and
bookkeepers.
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