Human Resources Customer Service

MARTIN E. WILBUR

**** ****** *****, *********, ** 60445

phone: 708-***-**** email: *******@***.***

SUMMARY___________________________________________________________________

Experienced Human Resources Professional seeking challenging position.

Strong career progression with a background in employee relations,

performance management, full-cycle recruiting, training facilitation, and

conflict resolution. Excellent written and oral communication skills.

Solid experience in mediations and negotiations working with employee

issues, and successfully handling Reductions In Force and terminations.

Background also includes:

* Certified Human Resources Professional.

* General knowledge of all business functions including market

development, account management, client services, budgeting and

planning.

* Experienced in computer software to prepare statistical and

management reports.

* Ability to identify business objectives, establish priorities, and

successfully manage a wide range of projects in a timely and cost

effective manner.

CAREER HISTORY AND HIGHLIGHTS ________________________________________

Human Resources Generalist, Affirmative Insurance Services, Burr Ridge, IL,

5/06 - 1/08.

. Coached management on performance management, employee relations, and

succession planning.

. Conducted training sessions, workshops, and webinars for orientation,

benefits, and policies and procedures including diversity awareness.

. Managed full-cycle recruiting for a 500 employee regional facility

covering IL, IN, WI, and MO for positions in operations, underwriting,

customer service, claims, and retail.

. Competent in sourcing through internet job boards, job fairs, and an

internal database.

. Participated in lay-offs and Reductions-In-Force

. Formally recognized for successful defense of EEOC and unemployment

claims.

. Oversaw $30K events budget and coordinated employee recognition programs.

Human Resources Professional, Allstate Insurance, Buffalo Grove, IL, 12/99

- 4/06.

. Promoted from Human Resources Representative in 1999.

. Provided full-cycle recruiting for regional organization of 1700

employees based in MN, WI, IL for positions in claims, sales, financial

specialists, and regional staff.

. Facilitated and trained personnel in a number of areas including

diversity, employee relations, and performance management.

. Oversaw sales contractor licensing and approval requirements.

. Tracked sales and generated management reports.

. Formally recognized for facilitation of online selection process and

technology rollout.

. Team recognition for successfully meeting independent contractor staffing

plans.

Martin E. Wilbur, Page 2

CAREER HISTORY AND HIGHLIGHTS continued

Senior Claim Representative, Allstate Insurance, Buffalo Grove, IL 6/95 -

12/99

. Promoted from Claim Adjuster in 1997.

. Conducted investigations to determine liability, communicated with

claimants to negotiate settlement offers.

. Authorized payment terms and coordinated repair work.

. Recommended to sit on national arbitration board for the industry.

. Achieved highest measurable customer satisfaction ratings for 3 years,

based on company-issued surveys.

. Promoted into Human Resources 12/99

Assistant Branch Manager, Enterprise Rent-a-Car, Bridgeview, IL 1991 -

1995

. Promoted from Management Assistant in 1994.

. Promoted from Rental Representative to Management Assistant in 1993.

. Oversaw a satellite office including sales, staffing, training,

operations, P&L, and customer service.

. Developed sales/customer relations program resulting in 100% increase in

fleet in 1 year.

. Cultivated new commercial account opportunities resulting in increased

rental revenues.

. Acted as liaison with customers, external service personnel, and

insurance agent network.

EDUCATION / ADDITIONAL INFORMATION___________________________________

. Bachelor of Science, Public Relations major, Business Administration

minor, Illinois State University, Normal, IL

. Additional Coursework includes: Conflict Resolution, Negotiations,

Mediation, Behavior Descriptive Interviewing, Diversity Training

Facilitation, Public Speaking, and Sexual Harassment.

. PHR (Professional Human Resources) Certification, HRCI, 2003

. Proficient in Microsoft Word, Excel, and PowerPoint.

. Familiar with Access, Taleo, and Resumix applications.

Contact this candidate