Office Specialist
Resume:
Anna Stephenson
abl4ln@r.postjobfree.com
C A R E E R S U M M A R Y & O B J E C T I V E
Experienced in handling both commercial and personal
property/auto/liability claims, including handling subrogation,
arbitration, and fraud issues. Well organized, disciplined, decisive, and
goal oriented person desiring work in a stable environment with opportunity
for growth. Current NC Adjuster's license.
E M P L O Y M E N T H I S T O R Y
Llams.Inc
Concord, NC
December 2009 - Present
Assisting the President in functions to create future growth potentials in
property management. Part-time
position while looking for job in my career field.
Strickland Ins Group/American Claim Service
Charlotte, NC
September 2006 - February 2009
Senior Subrogation Specialist
Provided investigation direction/supervision to adjusters on auto claims
with subrogation and reviewed all files to identify potential subrogation.
Handled closed claims to conclusion on subrogation. Initiated/Responded to
arbitration. Responsible for procuring vendor contacts to provide outside
support in our subrogation efforts. Increased subrogation recovery 219% in
first year, exceeding expectations. Strickland sold the auto division and
set up an office in my home to complete my subro pursuits for an additional
year.
Managed Care /Substitute Teacher
Concord, NC
May 1994 - May 2006
Substituted at both public and private schools in Cabarrus County while
managing medical care for child's chronic illness until 2001.
CNA Insurance Charlotte, NC - Houston,
TX
February 1982 - May 1994
Claim Specialist/Subrogation & Fraud Coordinator
Handled large property and general liability claims/coverage issues for
personal property policies and national commercial accounts.
Responsibilities included overseeing subrogation and salvage of entire
office of adjusters. Handled all remaining subro/salvage issues to
conclusion on closed files. Initiated auto arbitration filings regarding
subrogation. Monitored Second Injury Fund filings with basic knowledge of
worker's compensation. Successfully increased subro/salvage awareness.
Won a National Subrogation/Salvage Award.
Houston - Outside Property Claim Rep (3/85 - 2/89), Adjuster for commercial
and residential large property claims. Worked with content replacement
companies and general contractors. Attended Examinations Under Oath on
suspected fraud cases. Reported to Home Office Analyst on complex claim
issues. Traveled to handle CAT claims.
Inside Claim Rep (2/82 - 3/85) - Adjuster for automobile, property and
general liability claims including coverage verification, investigation,
establishing reserves to negotiating settlements.
E D U C A T I O N & P R O F E S S I O N A L S T U D I E S
Vale National Training Center - Advanced Property Adjusting Course,
Dallas, TX
Various AEI courses
CNA's adjuster and subrogation schools, Chicago, IL
San Jacinto College, TX
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