Manager Customer Service
Resume:
Jim J Trujillo **** Breckenridge
El Paso, Texas *9936
**********@*****.*** To obtain a position in the Information Technology
field that will allow me to utilize my skills and help an organization meet
and exceed its growing and constant technology needs and changes.
Certifications A+, Network+, MCP
[pic] [pic] [pic]
Technical Skills Over ten years of experience building, troubleshooting,
repairing and upgrading desktops and laptops.
Extensive experience in working with Microsoft Server
2003 & 2008, including Active Directory.
Experience installing and configuring firewalls and
anti-virus applications for client workstations,
including virus removal and data backup.
Performing fresh installs and upgrades of all Windows OS
versions including ME, 2000, XP, Vista, and Windows 7.
Proficient experience and knowledge in Microsoft Office
2003 and 2007, including Word, Excel, PowerPoint, and
Access.
Provide high level of customer service support.
Strong verbal and written communication skills.
Strong analytical and problem solving skills.
Setup, configuration, and troubleshooting of wireless
networking technologies.
Over five years of experience designing, installing, and
configuring Local Area Networks.
Over five years experience programming routers and
switches, and performing troubleshooting tasks for
connectivity, speed, and packet loss issues.
Education 08/2002 to 08/2003 El Paso Community
College El Paso, Texas
Attended classes in pursuit of a two-year Networking
degree.
Classes included network administration as well as basic
PC troubleshooting.
Employment
History System Resource Manager, Swanson Services, El Paso, TX,
03/2010 to Present
Responsibilities include:
-Responsible for the installation, correct operation, and
maintenance of all
computer hardware for clients and service centers
including all desktops, laptops, and company owned
servers within an assigned geographical area.
-Responsibilities to include implementation and execution
of an on-site preventative maintenance plan for each
client and service center in the assigned geographical
area, trouble-shooting, error correction, and upgrades of
all COBRA Software as needed.
-Provide weekly, monthly, quarterly, and annual reports
as required.
-Responds to user requests for service and determines
nature and extent of support
needed.
-Provides support or refers to the appropriate service
technician.
System Support Technician, Justin Brands, El Paso, Texas,
04/2008 to 03/2010
Responsibilities include:
Provide technical support for all company owned desktops,
laptops, and all peripherals.
Perform all technical aspects of maintenance, end user
support and upgrades to equipment.
Maintain and develop work instructions for all user
support.
Complete regular maintenance tasks to reduce
hardware/software problems impacting production
schedules.
Learn new technologies and processes.
Participate in improving processes and procedures in
order to improve IT efficiency within the organization.
Provide end user training for applications, policies and
procedures incumbent on the responsibilities of the IT
department.
React to change productively and handle other essential
tasks as assigned by the IT manager.
Geek Squad Agent, Best Buy, El Paso, Texas, 10/2003 to
03/2010
Responsibilities include:
Performing computer-related repairs, upgrades,
installations and troubleshooting for laptops and
desktops owned by our clients.
Performing installation of Windows operating systems,
firewalls, and anti-virus software.
Providing technical support in store, as well as on site
within clients home or business.
Setup, upgrade, and troubleshoot wired and wireless
networks on site, including router setup and
configuration.
Assist clients within the Precinct's Standard Operating
Platform.
Provide initial contact with clients and check in
products for service.
Perform basic testing to determine product needs and
service solutions.
Facilitate in store sales, upgrades and installations.
Troubleshooting of all hardware, software, peripherals,
operating systems, and internet connections.
Store Manager, Rent-A-Center, Riverside, California,
08/2000 to 09/2001
Responsibilities included:
Managing all aspects of daily business including sales
and collections.
Hiring, training, and developing new employees.
Tracking store growth as well as profit/loss.
Preparing monthly evaluations of all store employees.
Speaking with clients to verify and maintain quality of
service.
Attending bi-weekly meetings with upper management to
discuss ideas for exceeding corporate goals and growing
the business by increasing client count as well as open
accounts.
Ordering product and keeping inventory counts.
Helping to maintain good relationships between employees
and clients.
Hardware Sales Manager, CompUSA, El Paso, Texas, 10/1995
to 01/2000
Responsibilities included:
Hardware product sales.
Development of dept staff.
Presenting ideas for dept growth.
Handling client issues regarding overall store
experience.
Opening and closing duties to prepare store for business
as well as EOD.
Holding weekly meetings with dept staff to discuss
current business agenda as well as set individual and
dept goals.
Regular follow up with employees regarding individual
growth and performance.
Growing internal business within my dept and maintaining
dept organization.
References will be furnished upon request.
Contact this candidate