Post Job Free

Resume

Sign in

Customer Service Project Manager

Location:
Augusta, GA, 30909
Posted:
August 05, 2010

Contact this candidate

Resume:

Shakeel Khan

**** ********** *****

Augusta, GA *0909

706-***-****

abl4k3@r.postjobfree.com

[pic]

Qualifications Summary

Objective

To obtain a meaningful and challenging position working with highly

technical software and hardware applications that utilizes and develops my

computer skills and experience. To also show responsibility, give

attention to detail, display strong leadership, problem solving and

communication skills; to be flexible, positive and responsive to change.

EDUCATION

Bachelor of Science Computer Science

31st December, 2008

Augusta State University, Augusta, Georgia

TECHNICAL SKILLS

. MS Access, SQL, Java, VB, C++, UML, Assembly Language, VB.NET, MS

Office suite, Java Script, CSS, HTML, Adobe Dreamweaver

. Windows networking (LAN/WAN), VOIP, Windows OS Installations, and

upgrades

. Good understanding of UNIX like operating systems

. Experience in writing technical documents

. Software / Hardware Troubleshooting

. Experience in financial software

OTHER SKILLS

. Open-minded, adapt easily to change, very quickly master new

methods and procedures

. Successful in local and district level sales, customer service

skills and experience

. Strong verbal, written, interpersonal and organizational skills

. Detail-oriented and able to work effectively within aggressive

deadlines

. Excellent client management and valuable research skills

. Fluent in English, Urdu, Hindi, Punjabi

WORK EXPERIENCE

IT Project Manager

January 2008 - present

Wrightsboro Road Dental Clinic, Augusta, GA

. Build, network, maintain, and repair computer systems to improve

speed, reliability, and efficiency

. Install, configure, and update server based applications, including

accounting system and records database

. Analyze frequent problems and consult with Training Coordinators to

design and offer training sessions

. Develop and modify technical documents

Research Assistant / IT Support Analyst

September 2007 - present

Sleep Institute of Augusta,

. Provide Microsoft Office Suite support

. Develop and maintain database for patient records to analyze sleep

studies

. Demonstrate high quality and professional computer support

including web design

. Archiving and migrating patients data

Store Manager

Watches Unlimited, Augusta, GA

January 2003 - August 2007

. Reported directly to the owner. Managed and ran the entire business

until it was relocated and sold to a different management

. Selected, purchased, priced, merchandised, maintained inventory and

reported goods sold

. Developed and maintained customer and inventory database

. Supervised a major change in credit card handling and overall

related systems

. Managed everyday business affairs in a timely and professional

manner

Assistant Manager

July 2001 - December 2002

E- Z Ride of Augusta, Augusta, GA

. Improved productivity and increased profit by improving quality and

planning

. In an effort to improve customer service, I collected frequently

asked questions and wrote formal answers ensuring accuracy

. Reduced stress levels of clients by adopting a cooperative attitude

and positive approach

. Managed and maintained client records

HONORS & ACTIVITIES

. Math Club, Member

. Southeast Regional Programming Contest 2005-2006 Competition, 4th

Place

. Women's Studies Association, Member

References upon request



Contact this candidate