Sales Customer Service

Francis L. Yournett

**** ******* **

Green Cove Springs, FL 32043

Home Phone (904) 838- 0091

abl4j7@r.postjobfree.com

OBJECTIVE

To obtain a management position with leadership responsibilities including

problem solving, planning, organizing and managing budgets.

WORK HISTORY

Regional Director-Coverall of North Florida September 2007-present

Developed and trained franchise owners in their own janitorial franchise

business. Increased the franchise base from 70 to 95 franchisees within a

year. Organized and developed a sales team to produce revenue for the

company. Worked with and developed plans to increase collections to 100% of

each months billing. Set up presentations for potential franchise owners.

Developed rapport with customer base as well as franchisee to be able to

obtain a 0% loss plan. Focusing on growth, account retention, operations,

and development and training of all employees, franchise owners and

customers. Worked with AP, AR and P & L on a daily basis to balance monthly

budget to decrease yearly overall budget. Responsible for all HR for the

office and for each franchise owner.

Sales Manager/ Branch Manager United Site Services Inc 2004-2007

Organized all sales routes. Maintain Commercial as well as Residential

accounts. Increased yearly sales by 25%. Pulled all permits for holding

tanks. Specialized in government contracts and special event bids. Worked

with all departments' collection, dispatch, AR/AP along with operations to

increase productivity and sales. Responsible for all aspects of HR, from

development/training, payroll, yearly employee evaluations.

Regional Sales Manager, Tape Technologies, Inc. / ATSM, Inc. 1998-2004

Outside sales of vinyl for signage industry. Dealt with customers on a day-

to-day basis. Onsite training with distributors of vinyl consisted of 35%

travel to 42 states. Worked with state contracts and bid processes.

Attended 10 to 12 conventions and shows a year. Member of the Correctional

Industry Association. Responsible for sales team of 4, Focused on Monthly

and yearly sales goals. Developed and trained inside sales reps to build

appointments and revenue for the company.

EDUCATION

2004 Bachelors in Business Admin., UNF Jacksonville, FL

2002 Associates in Business, SJRCC, OP FL

2001 Certified Food and Beverage Manager, FCCJ, Jacksonville FL

1997 High School Diploma, Clay High School, Green Cove Springs, FL

COMPUTER SKILLS

Knowledge of PC, Database Windows 2000, ME, XP, Vista, Microsoft Excel,

Works, Reynolds and Reynolds mainframe. Peach Tree, and ACT Programs

8 years of experience in a sales and customer service atmosphere using PC

and Mainframe computers

Ability to type 35 words a minute.

Certified 10 Key skills, St. Augustine Tech, St. Augustine, FL 2000

Qualifications

Hard and dedicated worker and would be a valuable asset.

Work well with others and is a team player.

Work well under pressure and have worked several years dealing with the

public along with customer service situations.

Honest, dependable and a fast learner.

Able to lead a team of sales professionals to a successful expectation and

beyond

Contact this candidate