CINDY LOCKHART

**** **** ***** #* ****: 310-***-****

Anchorage, AK 99508 abl4ik@r.postjobfree.com

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SENIOR PROJECT MANAGER

PMP Certified August 2005

Secret Government Clearance

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CORE QUALIFICATIONS

. Decisive, action and results oriented professional offering over 10

years of diverse Project Management experience

. Offer outstanding talents in Enterprise Project Management (EPMM) -

adept meeting multiple and sometimes conflicting deadlines.

Demonstrated experience in successfully managing complex

organizational initiatives involving multiple functions and multiple

business units/regions

. Experience in the analysis and support of IT systems in an Engineering

environment. Utilized Software Development Lifecycle Methodology and

published and maintained project work plan in Microsoft Project

. Experienced Health Care Project Manager with Medicaid Management

Information System (MMIS) experience in the State of Alaska

. Strategic manager with experience in planning, designing and budgeting

with specific experience in Earned Value Management System (EVMS).

Strong time and work management skills

. Diverse Project Management and technical skills having managed

Infrastructure, Software Development, and defining, designing and

implementing Business Processes Projects.

. Lead systems maintenance and implementation initiatives by managing

staff assignments, organizing business process testing activities,

developing business specifications and managing the preparation of

systems/operations documentation

. Defined user requirements, developing functional specifications,

developing detailed program design specifications, managing

unit/system/user acceptance testing and developing user documentation

. Problem solver with over 10 years of experience in managing cross-

functional departments and teams. Extremely flexible, understanding

and responding to the changing nature of client project needs.

Willingness to perform in challenging situations, welcomes feedback

from others

. Expertise in large scale Enterprise Project Management, leading inter-

organizational change to increase efficiency with technology or

process change. Partners to identify areas for process improvement,

strategic development as well as documentation of existing processes

. Experience with Microsoft applications including Excel, Word, Access,

PowerPoint and Project, as well as Lotus Notes and multiple industry

specific systems and databases

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PROFESSIONAL BACKGROUND

ACS Inc./A Xerox Company, Anchorage, AK 12/2009-Present

Quality Assurance Manager

. Manager Quality Assurance, Training and Publications Departments

for ACS Alaska, who owns the Fiscal Agent contract for Medicaid

Processing for the State of Alaska

. Manage teams of people in operation duties as well as special

projects

. Manage documentation of policies and procedures for current MMIS

system

. Responsible for analysis of business process

. Create policies and procedures and document

. Create internal training process and procedures

Kaiser Permanente (MSquared Agency), Pasadena, CA 09/2008

to 08/2009

Contract Project Manager

. Brought in as a Project Manager in PMO leading multiple business

streams in a fast tracked Enterprise Medicare Sales and Marketing

initiative to increase membership

. Managed Enterprise Content Management (ECM) initiative utilizing

Docushare

. Quickly formed trusting relationships, establishing rapport and

respect with business Customers and staff. Worked with diverse

teams of people, including Customers, Analysts, Developers and

Engineers across geographical locations

. Identified business processes and system changes needed, leading

inter-organizational change to increase efficiency with technology

or process change. Partnered with business and IT to identify

areas for process improvement, strategic development as well as

documentation of existing processes

. Developed process for customer complaint resolution in accordance

with complex HIPAA regulatory requirements from CMS

Boeing (Midcom Agency), Long Beach, CA 03/2008-

08/2008

Contract Project Manager

. Led team in strategic planning and executed multiple Enterprise

mission systems C-130 projects for Avionics Division

. Experience in the analysis and support of IT systems in an

Engineering environment

. Managed diverse teams of people, including Aerospace Engineers,

Schedulers and Vendors, across different geographical locations

. Monitored progress using EVMS and maintained a picture of the

status of the initiative, aspects of risk, quality, and issues

. Defined, designed and implemented Business Processes Projects

DirecTV, El Segundo, CA 07/2007 -

10/2007

Project Manager

. Lead Enterprise Sales and Marketing initiatives for launch of HD

television programming

. Responsible for documenting requirements, project documents and

daily and weekly reporting

. Created and prepared project documentation including SOWs and

Business Rules documents

. Utilized Plan View to manage multiple projects for Enterprise

initiatives

Wellpoint/Blue Cross (Ajilon Agency), Woodland Hills, CA 09/2006

- 07/2007

Contract Project Manager

. As Project Manager, led multiple Enterprise projects for CheckWrite

portion of WSG claims system as well as Small Group and Individual

claims system (STAR), in excess of 500K per project

. Lead systems maintenance and implementation initiatives by managing

staff assignments, organizing business process testing activities,

developing business specifications and managing the preparation of

systems/operations documentation

. Defined user requirements, developing functional specifications,

developing detailed program design specifications, managing

unit/system/user acceptance testing and developing user

documentation

. Created excellent working relationships with business Software

Engineers, analysts, developers and internal business units across

the business including those in different geographical locations.

Proven ability to communicate well between the business and

technical teams

. Produced project EVMS reporting as well as monitored progress and

produced dashboard reporting on the status of the initiative,

including aspects of risk, quality, and issues

. Manage change control and problem solving across multiple

platforms, systems and applications

. Responsible for executing HIPAA and SOX compliance audits for

team's processes and documentation

Chenega Technical Services Corporation, Anchorage, AK

12/2005 - 06/2006

Project Manager

. Managed Data Logistics team on Enterprise DoD Project, working with

Joint Chief of Staff, Army, Air Force, Navy and Marines to identify

and gather Logistics related data sources for inclusion in Global

Data Base

. Created excellent working relationships with Software Engineers,

Project Coordinators and clients

. Managed Software Development Life Cycle (SLDC) Spiral process and

it's components

. Utilized change control and problem solving expertise across

multiple platforms, systems and applications

FOX Systems, Inc., Anchorage, AK

01/2005 - 12/2005

Project Manager/MMIS

. Project Manager in PMO - PMO team strategically led State of Alaska

in the design and development of new Medicaid Claims Processing

System (MMIS)

. Project in excess of $25 million and 50 team members - prepared

weekly budget reports

. Participated in JAD sessions, interviewing State SMEs and gathering

business and end-user requirements and design Performance Gap

Analysis of software requirements

. Performed project EVM reporting, project status, as well as risks

and issues.

. Managed Software Development Life Cycle (SLDC) Waterfall process

and it's components, facilitated user acceptance training

. Responsible for executing HIPAA and SOX compliance audits for

team's processes and documentation

Berry Co., Anchorage, AK

08/2004 - 01/2005

Account Manager/Internet Sales

. Managed and grew Sales Canvas over $100,000

. Planned market management for canvas, as well as individual

marketing plans for each client using Berry Company proprietary

Sales Software.

. Performed analysis of client advertising history, and prepared

extensive marketing plan.

Mercury Data Group, Anchorage, AK

02/2004 - 08/2004

Account Manager/Computer and Networking Services

. Quickly formed trusting relationships, establishing rapport and

respect with business customers. Managed technical needs of

clients, supplying with appropriate software, hardware, networking

options and technical solutions

. Used Gold Mine Customer Service Software, and Field Pro Service

Management Software

SiSTech, Inc., Anchorage, AK

09/2000 - 12/2003

Project Manager

. Created PMO for Computer Company. Responsibilities included

documenting processes, training technical staff on processes, and

working the projects through the Project Management Life Cycle

. Quickly formed trusting relationships, establishing rapport and

respect with business customers, as well as teams at a major oil

company that included Petroleum Engineers, Researchers, Analysts,

and Graphic Artists.

. Planned and executed Infrastructure, Data and Business Process

projects, identifying and managing risks, quality, and issues

. Created and delivered management reports, reviewed and evaluated

project status, re-allocated project personnel and resources and

managed teams on medium to large-scale budget projects

. Managed numerous, diverse projects always coming in on time and at

budget

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