Customer Service Manager

Christopher A Duran

915-***-**** / abl4ij@r.postjobfree.com

Technically advanced professional with PC repair experience and excellent

communication skills

Technically advanced college graduate with laptop and desktop repair

experience. Has continued to build, repair, and retrofit small and large

electronics quickly with a great amount of success. Managed equipment,

finances, and a team of 8 in a fast paced environment while keeping up a

high rate of customer satisfaction. Communication skills honed by years of

customer service, inter-personnel communication, and mentoring to youths.

Key Skills:

. Laptop, desktop repair

. Familiar with products of most name brand PC companies

. Fluent in English and Spanish

Education:

The University of Texas at El Paso (UTEP)

Bachelors of Science in Biology with a minor in Chemistry

Class of 2010

Employment:

Work Study employee- UTEP Police Station, El Paso, Texas- 12/07-05/10

. Organized and reformatted the Police Department website

. Assisted in office duties including filing, copying, and entering data

of a confidential and personal nature

Work Study employee- UTEP Union Rec Center, El Paso, Texas- 09/05-09/07

. Assisted customers with equipment when necessary

. Maintained audio visual equipment to the best of my abilities

. Maintained a clean and appealing environment for patrons

Assistant Curator- Insights Science Museum, El Paso, Texas- 04/06-11/06

. Taught summer school classes and weekend classes

. Designed and maintained exhibits and attractions

. Lead school tours

Associate Crew member- Quizno's Subs, El Paso, Texas- 03/05-09/05

. Prepared food adhering to strict government and corporate guidelines

. Maintained a hygienic and comfortable environment for customers

. Cleaned and maintained equipment

Assistant Manager- Pizza Pros- 03/04-02/05

. Managed a crew of 8 during night shifts

. Accessed Inventory

. Prepared food

. Accounted for all the money earned that shift

. Catered to customers

Temporary Associate- Time Square -11/03-01/04

. Assisted customers to find the optimal timepiece

. Repaired watches and small clocks

. Restocked and memorized products and prices

. Worked with distributors to order and track merchandise

Test Tech/Laptop Tech- Mega-Tech Inc., Round Rock, Texas- 06/03-11/03

. Repaired desktop and laptop computers

. Installed hardware into existing systems

. Modified and installed software

. Restored items to factory conditions

Volunteer Experience:

. Insights Science museum- Led tours and supervised children- 01/06-

04/06

. Science Fairs- Judged various science fairs from elementary to high

school levels- 05/09- Present

. Chem CIRCUS- Helped perform science experiments for children- 08/09-

Present

School Organizations:

. American Chemical Society- Member since 08/09, Executive Manager since

1/10

. Medical Professions Organization-Member since 01/10

. SACNAS-Member since 08/09

Skills and Character Qualities:

. Proficient in a variety of software, from productivity suites to

databases

. Highly motivated with a superb work ethic

. Highly inquisitive, creative, tenacious, and resourceful

. Excellent skills in communication and collaboration

. Strong analytic skills

References available on request

Contact this candidate