Customer Service Supervisor
Resume:
Michael R. Overall
New Richmond, WI 54017
Phone: 715-***-****
******@***********.***
TNT/Cardinal Glass January 2005 to December 2009
Hudson, WI
1st Shift Plant Supervisor
> Supervised 35 employees in the sequencing of glass to
Anderson Windows
> Facilitated weekly staff meetings
> Hire and train all new employees
> Oversee employees to achieve labor standards weekly by
following procedures of the warehouse management system
> Customer service - communicating with customers on a daily
basis
> Scheduling of daily work orders
> Responsible for scheduling coverage for all positions due
to scheduled time off or absenteeism
> Responsible for employee's yearly reviews
> Purchasing of supplies
> Assisted with purchasing decisions regarding new machinery
> Communicate each day's goals to all employee and making
sure they are achieved
> Maintain inventory variances by enhancing receiving
procedures
> Reduced employee turnover by 50% by restructuring hiring
practices
> Reduced glass breakage by 10% by simplifying procedures
TNT Logistics October 1999 to December 2004
Janesville, WI Operations Supervisor Transferred
to Hudson, WI
> Sequencing of parts to build vehicles in a JIT
environment/180 trucks daily to GM Janesville
> Responsible for training of new personnel
> Responsible for scheduling of personnel to cover all areas
of the plant
> Responsible for employees following SOP's and safety
guidelines
> Disciplining of personnel
> Customer service / dealing with customer concerns and
complaints in a timely manner
> QS 9000 auditor
A.O. Smith / Tower Automotive November 1988 to September
1999 Rockford, IL
Material Handler/Associate - Quality Inspector / UAW
Promoted to Supervisor
> Responsible for the training of new material handlers
> Responsible for incoming material
> Responsible for keeping production lines full to avoid line
stoppages
> Maintain inventory levels for daily requirements
> Responsible for cycle count and make adjustments
accordingly
> Unload and receive car parts
> Maintained various continuous improvement teams
> Reload trailers with return dunnage
> Stock production lines as needed
> Load finished products on train cars
> Secure loads on pallets/trains for travel to GM plant
Ingersoll Milling Machine June 1967 to November 1988
Rockford, IL
Material Handler / Shipping Receiving
Promoted to Supervisor
> Heavy equipment operator (large cranes/heavy duty
forklifts)
> Responsible for incoming and outgoing product
> Purchasing of raw materials
> Saved the company $200,000 by investigating and uncovering
over charges
made by freight companies
Microsoft Suites AS400
Lotus Notes Red Prairie
Education:
Rock Valley College Rockford, IL
QS9000 Auditor
Hobbies:
Golf and fishing
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