Customer Service Sales
Resume:
DuVone W. Mitchell
Worcester, MA 01605
Cell: 508-***-****
E-mail: **************@*****.***
OBJECTIVE
To obtain a challenging position within a corporate environment as either a sales
representative or customer service representative, where I can utilize my past work
experience that will allow me room for potential growth.
PERSONAL QUALITIES
Self-Motivated Detail-Oriented Punctual
COMPUTER SKILLS
Windows XP Windows Vista Microsoft Office
EMPLOYMENT SKIILS
Supervision Clerical Cross Selling
Training Payroll Up Selling
Customer Service Sales Marketing
CONTINUING EDUCATION
Old Dominion University, Norfolk, VA 1996
Political Science/Pre-Law
Becker College, Worcester, MA 1994
Liberal Arts
EMPLOYMENT
Care Management International, Marlborough, MA 7/2009-12/2009
Care Management Representative
• Confer with clients by telephone to provide information about products and services
• Keep records of client interactions recording details and inquiries, complaints, and comments, as well as
actions taken
• Check to ensure appropriate changes were made to resolve client problems
• Refer unresolved client grievances to designated departments for further investigations
• Act as the main liaison between Doctors and Patients
Mortgage Dreams, Charlton, MA 3/2007-6/2009
Business Development Manager/ Loan Officer
• Approve loans within specified limits, and refer loan applications outside those limits to management for
approval.
• Meet with applicants to obtain information for loan applications and to answer questions about the
process.
• Analyze applicants’ financial status, credit, and property evaluations to determine feasibility of granting
loans.
• Explain to customers the different types of loans and credit options that are available, as well as terms for
those services.
• Obtain and compile copies of loan applications credit histories, corporate financial statements, and other
financial information.
• Review loan agreements to ensure that they are complete and accurate according to policy.
DuVone W. Mitchell
3 Barnstable rd
Worcester, MA 01605
Home: 508-***-****
Cell: 508-***-****
E-mail: **************@*****.***
Bell Atlantic DMC, Marlborough, MA 6/2004-2/2007
Senior Sales Representative/ Team Leader
• Confer with potential customers regarding equipment needs and advice customers on types of equipment
to purchase.
• Plan and direct staffing, training, and perform evaluation to develop and control sales and service
programs.
• Oversee regional and local sales managers and their staff as well as market to business clients.
• Resolve customer complaints regarding sales and services
CompUSA Direct.Com, Marlborough, MA 2/1999-1/2002
Dragon Systems inside Sales Representative
• Confer with potential customers regarding equipment needs and advice customers on types of equipment
to purchase.
• Confer with clients by telephone to provide information about products and services
• Sold a Variety of products using the complete sales cycle.
• Crossed Sold and Upsold software via internet and telephone
• Met all short as well as long term goals for the sales team.
• Responded to customer's request in a timely fashion to provide a positive Customer Services Experience.
References Available upon request
Contact this candidate