Technical Support Software

FELIX BAMBA

**** ***** **** *** **

Laurel, MD **708

Cell, 301-***-**** E-mail, ********@*****.**

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Objective

To obtain a technical support position that will allow me to utilize my

current skills and expand my knowledge base. Worked for one the 18th

largest school systems in the USA, supported 16,000 employees and 25,000

students.

Languages

English, Fluent French, Conversational Spanish

Education

Certificate, PC Specialist: Coursework in upgrading and maintaining PC

Hardware, Software, Operating Systems, Networks, Telecommunications

Computer Career Center, Hempstead, NY

Bachelor of Arts, Foreign Language

University of Abidjan, Cote D'Ivoire/Ivory Coast-West Africa: Coursework in

English and French

Experience

November 2007 - June 2009

Help Desk, PC and Network Support, Prince George's County Public Schools,

Upper Marlboro, MD

. Provided user support to nearly 16,000 employees via phone and Virtual

Private Network (VPN)

. Skilled in hardware/software installation for Windows XP, Win2000

client, Active directory, MS Office 2003/2007, AS/400, SchoolMAX

Student Information System, Oracle, Google Mail, File Maker Pro, VNC,

VPN, along with all other software supported by PGCPS

. Closed 2000 tickets within 17 months time period

August 2005-December 2006

Technology Instructor, Franklin Career Institute, Hempstead NY

. Developed courses and conducted training on Introduction to PC's and

productivity software applications including Microsoft Office Suite

(Word, Excel, PowerPoint) to approximately 15 to 20 students per class

per periods of 5 weeks.

FELIX BAMBA

8901 Ascot Lane Apt 22

Laurel, MD 20708

Cell, 301-***-**** E-mail, ********@*****.**

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Page Two

Experience continued

July 1996-September 2006

Technical Support Analyst, Martin, Clearwater and Bell LLP Attorneys at

Law,

New York, NY

. Provided help desk and desktop support to 200 end-users on both

software and hardware applications (Microsoft Office Suite, iManage,

Microsoft Exchange, Citrix, Winpack and a variety of legal software

applications

. Performed some network administrator tasks in Windows server 2003

environment with XP clients by creating and maintaining users'

accounts and system back up in Active Directory

. Supported and helped to troubleshoot printers, digital scanners and

Blackberry devices

. Supported NEX 4000 telephone systems by adding and removing phone

subscribers, maintaining voicemail and swapped extensions

. Mastered the execution of PC repairs to include installing,

configuring and troubleshooting users' workstations

. Ordered and managed IT supplies

May 1994-June 1996

PC Technical Support Technician, Computacenter, Hempstead, New

York

. Provided technical support to end users via phone

. Assisted in troubleshooting hardware and software applications

March 1993-May 1994

Systems Integrator and Technical Support, Pines Information Systems, North

Port, NY

. Installed, configured and troubleshoot PC hardware and software

. Performed network implementation, management, maintenance of users' PC

systems

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