Customer Service Management
Resume:
Marcus Reece
**** ******** **** ? Dothan, Alabama 36303
*****.******@*****.***
SUMMARY
Seasoned Management Professional with more than 10 years of progressive and
diverse experience in Supply Chain, Production Management, Scheduling and
Materials Planning. Additional experience in Procurement, Customer
Service, and Inventory. Accustomed to working in a fast pace environment;
extensive background working with Domestic and International Suppliers.
Always a team player and willing to provide support and assistance to peers
at any level. Respected as a strong motivator, with excellent
interpersonal, verbal, and written communication skills. Willing to
relocate and travel.
* Supply Chain Management * Production Management
* Materials Planning * Production Outsourcing
* E-Kanban Systems * Inventory Management &
Auditing
* Buyer / Purchasing * Bill of Material Management
* Customer Sales & Service * Self Directed Work Teams
PROFESSIONAL EXPERIENCE
SONY ELECTRONICS, Dothan, AL 2008 - Present
Expert Production Planner (2008 - Present)
Managed Production Schedules for multiple processes for an international
company while interfacing with other company affiliates; both internal and
external.
* Created a comprehensive Scheduling tool to improve response time based on
actual sales and
forecast fluctuations. Improved Machine Runtime from 80% of standard to
102% standard
within 6 months.
* Coordinated the aligning of plant wide production with customer
requirements through Team
Based Management which improved Customer Hit Rate from 89% to 99.5% in
12 months for
Domestic and International Customers.
* Coordinated and facilitated plant wide inventory audits for an
International Company and
reviewed results with Senior Management along with corrective actions
and improvements.
Improved overall discrepancies by 38.3% within eight months.
* Established consignment raw material warehouses resulting in inventory
reduction of $30M to
11.5M in 2 years. Improved inventory day supply from 50 days supply to
36 days supply.
DEPARTMENT PRODUCTION MANAGER (2001 - 2008)
Managed multiple production lines and complex products. Responsible for 60
employees on multiple shift configurations.
* Established new customized barcode business for an International
Company. Project was
successfully started on schedule and continues to create profitable
P&L.
* Successfully started up six new products on or ahead of schedule.
* Managed the transition of two mature products from the US to Mexico by
training succession
employees, and facilitating transfer of equipment and raw materials for
startup at the new site.
* Directed the establishment Self-Directed Work Teams for an International
Company which
resulted in freeing up 20 Salary positions that were absorbed into other
New Business
Opportunities.
* Analyzed databases, prepared reports and communicated schedules and
production changes to
Employees, Sr. Management and Customers.
Scheduler / Purchasing SPECIALIST (2000 ~ 2001)
Managed and Purchased raw materials to successfully achieve production
demands.
* Purchased raw materials used to create and assemble products and
created production
schedules. Tracked Manufacturing output and customer requests.
Maintained inventory levels
in balance with production requirements and customer demands.
Communicated directly with Brokers and freight carriers in
expediting imported raw materials
through US Customs for on time deliveries.
* Established and Managed Kanban and Consignment inventories.
Conducted Quality and
procedural training sessions with employees.
* Served as window person for incoming P/O's from customers within
the US and Europe;
establishing lead times and delivery times.
* Managed new model introductions, model changes, part phase out, and
inventory
obsolescence.
* Coordinated raw material purchases for hundreds of stock keeping units.
Sourcing specialist / materials planner (1997 ~ 2000)
* Managed Outsourced Production Operation for an International
Company. Including Audits,
Inventories, and Quality Standards.
* Effectively managed outsource production processes to ensure the
resources required to make
products were in stock and available for production.
* Purchased all raw materials required to meet production schedules
for multiple products for
outsource companies.
Logistics Shipping / Receiving (1980 ~1997)
* Machine Operator, Fork Lift Operator, Warehouse Team Leader,
Shipping / Receiving
Operator, Inventory Auditor.
* Received multiple awards, plaques, and certificates from Sony for lead-
time reduction and
excellence in customer service.
* Key team member in developing customized Sony software linking all Sony
Manufacturing
plants for Planning, Scheduling, Sales, and Logistics functions.
Education
BS, Business Administration, Troy State University, AL
Diploma in Microprocessors and Microcomputers, National Radio Institute,
Washington, DC
Additional Training
* ISO Auditing * Kepner-Tregoe (Problem
Solving)
* Operations Management & Manufacturing * Situational
Leadership
* Cost Accounting for Planning & Control * Nonexempt Job
Evaluation Training
Computer skills
MS Excel Word PowerPoint
SAP Oracle Outlook
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