Customer Service Representative
Resume:
Cassandra Perdomo
Marietta, GA 30067
Phone: 770-***-****
E-mail: ************@*******.***
OBJECTIVE
To work for a prestigious organization with efficiency, diligence, and integrity while
assisting in taking the company to the next level. Also, enhancing the profits of the
company and engaging in strong customer rapport. My active experience and
communication skills can help in achieving the best customer satisfaction.
WORK EXPERIENCE
Customer Service
Ryla Teleservices, Inc. Kennesaw, GA
February 2009 - December 2009
Customer Service Representative for ATT Small Business Care
Customer service representative that was responsible for taking incoming calls for ATT
small business care: assisted with researching and resolving billing issues,
managed foundation account numbers. Worked with receivables management, processed
orders for payments and equipment, and troubleshoot network and device issues
Community Provider of Enrichment Services, Inc Tucson, AZ
July 2007- December 2007
Personal Support Provider
A Personal Support Provider provides companionship and domestic services for the
developmentally disabled or seriously mentally ill consumers. Responsible for
coordinating in-home visits to assess consumers needs, observed and documented
behaviors from the client. Assisted consumers with overall development, decision
making, individualized choices, provided emotional support, offered and taught domestic
services to assist consumer in ability to maintain personal residence. Took take part in
developing and implementing individualized service plans, or a personalized centered
treatment plan and prepared weekly progress reports.
Xental Tucson, AZ
May 2006 – March 2007
Human Resources Clerk
Assisted applicants in completing applications and forms by answering questions and
processed new-hire forms. Organized training classes and assisted with further
development and education for new-hires. Processed payroll for Tucson office, filed and
retrieved information via hardcopy and electronically. Demonstrated continuous effort to
improve operations, decrease turnaround times, streamline work processes, and worked
cooperatively and jointly to provide quality customer service.
EDUCATION
Some College Coursework Completed,
CNA/PCT
Tucson College Tucson, AZ
2003 - 2004
Patient Care Technician
Certified Nursing Assistant
Certified in First Aid and CPR
SKILLS
Typing/Word Processer Expert
First Aid/CPR Intermediate
REFERENCES
Charlene Moore
Team Manager- Ryla Teleservices
770-322- 0600
Professional
Janelle Roberts
Quality Assurance Analyst- Ryla Teleservices
Professional
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