Project Manager Management

Sudhir Shetty

Apt *

***** ***** *********

San Diego CA -92127

Tel 858-***-****

abl4dc@r.postjobfree.com

SUMMARY

. Eight years of IT experience in Oracle Applications R12, 11.5.10,

11.0.3 specializing in Order Management, Account Receivables,

Inventory, Shipping GL modules with sound functional knowledge

. More than two years of experience working in various capacities as a

Project Manager at Wipro Technologies at Sony Electronics.

. Solid understanding supply chain functionalities and finance.

. Currently managing an engagement of 9M per annum with team size of 49

consultants.

. Good exposure in Project Management activities including Metrics

collection/reporting, Project Scheduling and Costing, Coordinating

Presentations, Managing Tasks, Deliverables and Budgets. Liaising between

Users and Consultants to resolve specific or unique business needs.

Coordinating Technical Enhancements of Forms, Reports and third party

interfacing between Clients, Consultants and Users from different

geographical locations like US/Japan/Mexico/India.

. Excellent exposure in Oracle Applications implementation and upgrades

spanning across the entire project life cycles, including active

participation in Software Evaluation, Business Process reviews and

Requirements definition, Unit and Integration Testing, Transition

Planning and Documentation, End-user Training and Post-implementation

Support.

. Excellent Stakeholder management skills

. Solid Skills in understanding the Business Process flows.

. Excellent working knowledge of the underlying Oracle Applications

structures and architecture.

. Excellent knowledge mapping the Business requirements to Functional

Specs

. Solid skills in estimating effort to complete tasks and projects.

. A leader in planning, organizing, scheduling, and managing project

activities.

. Experience in Performing detailed reviews of current practices and

procedures, examining alternatives and implementing solutions within

the current system environment

. Experience in PL/SQL Reports, Interfaces, AOL s and APIs

. Excellent Communication, conflict resolving and people management

skills.

Strengths:

1. Well rounded management, functional technical expertise in software

implementation, consulting, software evaluation and application support

2. Ability to deal creatively with complex or ambiguous problems in

unfamiliar businesses, to structure current process and to reach sensible

conclusions with the available facts in a short time

3. Ability for logical reasoning, creativity, quantitative skills, business

judgment, pragmatism, and an ability to structure problem solving. Also

have an intellectual curiosity and enthusiasm for other issues to be

solved.

Ability to learn and implement new software and technologies in a short

time.

Discerning eye for seeing the right solution for the client's process.

SKILLS

Professional Skills:

Project Management, Metrics collection, Requirements gathering, business

process mapping, Technical/functional specifications. Process & Quality

Consulting: Exposure to Different Quality Models including 6 Sigma, CMM,

PCMM etc. Business Process Reengineering (BPR). Comfortable with AIM

(Application implementation methodology).

Oracle Applications: Order Management (Order to Cash), Account Receivables,

Inventory, Shipping, GL

Process & Quality Consulting: Exposure to Different Quality Models

including 6 Sigma, CMM, PCMM etc.

Business Process Reengineering (BPR), Comfortable with AIM (Application

implementation methodology)

Operating Systems: UNIX, MS-DOS, Windows 3.1 and Windows95, Windows 2000,

Windows XP

Application Packages: MS Word, MS Excel, MS PowerPoint, MS Projects, MS

Access,

ERP: Oracle Applications Release 11i / 1103

Dev/ Prod Tools: PL/SQL, Developer 2000, Oracle Reports, FORMS, SQL *

LOADER, SQL*Plus, Toad

Databases: Oracle 9i, Oracle 8i

Programming Language: SQL, PL/SQL

EXPERIENCE

Wipro Technologies

May 2009 - Present

Client : Sony Electronics, San Diego

Project Manager

Support and maintenance of all Critical applications at Sony . All support

engagements within Sony is handled by Wipro technologies in a onsite

offshore model with the total team size of 49. Wipro provides support of

all Oracle applications with an average of 2400 tickets per month complying

to Service level agreement.

Responsibilities

. Project management activities like creating SOW, resource planning,

budgeting, and project management

. Managing six different oracle teams within support engagement.

. Managing offshore and onsite team

. Design and drive process improvements and process efficiencies.

. Escalation management, Change management and responsible for support

transition

Metrics collection and reporting

. Performed activities for Data consolidation and analysis

. Preparing contingency plans.

. Quality related activities for maintaining project plan and work plan

updates

. Ensure SLA commitments, RCA quality

. Prepare stability matrix and monitor the control points along the

project scope baselines.

. Single point of contact as Support Lead for the client - Ensure good

relationship with the client and leverage the same to enhance further

business opportunities for Wipro Technologies, manage complete onsite

support team, interface with offshore management

Wipro Technologies

Sony Electronics, San Diego, CA

April 2005 -May 2009

Team Lead / Business Analyst

Technology: Oracle Applications 11.5.9, Order Management ( Order to Cash ),

Account Receivable, Inventory, Shipping, General Ledger

Project: Sony-Oracle OMS Production Support / Enhancements

Sony Electronics Inc. Sony Electronics Incorporation is world-renowned

market leader in TV, games, semiconductors and electronics. The company

designs, builds and sells a complete range of computers and peripherals,

digital camera, home audio/video, games, handhelds/PDAs, CTVs etc through

various retail accounts in the United States and through a mix of owned

retail stores, distributors, licensees and subsidiaries worldwide.

Sony has implemented Oracle e-business spanning across Financials, Order

management, Manufacturing and Supply Chain Management. Sony also has

systems like SAP, DM+, FIB that interact with Oracle applications through

customized interfaces. The 24 x 7 Production Support/ Maintenance project

for Oracle application aims supporting the existing business including any

new enhancement to current business solutions, or modifications of

programs/reports, identifying the root cause of the bugs, bug fixes, report

any technical or functional gaps in existing programs/applications and

suggest business process improvements.

Responsibilities:

. Prepare progress report and productivity improvement plans

. Closely coordinate with the business users to understand their

requirements and map it to the existing system.

. Mapping the Business requirements to Technical / Functional Specs.

. Fixing with day to day issue either due to set up or other user

issues.

. Worked with the Project teams closely during up gradation in mapping

the current process into the upgraded environment.

. Interact with different users concerned with respective functional

areas to proactively identify needs for enhancements/modifications.

Documentation of business requirements, creation of project plans for

the implementation of enhancements and solutions, and support of

modifications in the Production environments.

. Extensive interactions with Warehouse Management System DM+ /EWM for

shipping and inventory movements and cycle counting issues.

. Addressing day to day user support calls.

. Manage and provide ongoing analysis for Business Applications.

. Setting up the configurations whenever there is a new business process

implementation.

. Ensuring all business issues or process hindrances have been addressed

as per the service level agreement

. Provide an estimate and prepare business requirement documentation.

. Involvement in business process analysis, design, planning,

implementation, user testing coordination and acceptance, education

and training, and all supporting documentation related to project

implementations

. Resolving all kinds of functional set up issues spanning from order

management, shipping, inventory and Account Receivables.

. Worked on VESTERA address failures.

. Involvement in cycle count reconciliation with the inventory in the

system

. Handling month end / Year end and revenue recognition.

. Closely interact with QA/Testing team to ensure System Enhancements do

not impact the current production environment

. Handling all Order Management, Inventory, Shipping, Invoicing,

Inventory and AR posting issues (B2B and B2C)

. Active involvement in Inventory and AR and GL reconciliations and

month end / year end close

. Worked on business process improvements for Sony

. Worked on order import and EDI issues

. Build functional and Technical Design for Interfaces.

. Interface directly with business systems teams, and end-users

. Understanding and Analysis of the Existing Business process, as well

as preparing the process Flow of the Business related to all the

planning data.

. Performed activities for Data consolidation and analysis

. Also involved in reconciliation and data consolidation

. Worked with Tax ware whenever required to eliminate tax discrepancies

in the system and the state tax.

. Individual Performance Progress reporting to Management

. Manage and track all requests from users to ensure timely and proper

resolution.

. Monitor and report the progress of assigned tasks and provide guidance

to other team members when necessary.

. Provide progress update to the vendor against the estimated deadline.

Wipro Technologies

Sony Electronics

September 2004 - March 2005

Oracle Systems Consultant

Technology: Oracle Applications 11i, Order Management ( Order to Cash ),,

Account Receivables, Inventory, Shipping

Project: STN OMS Separation Project-CDW

Sony Electronics EMCSA-ISSA division is implementing a Solution that would

separate VAIO and E-Solutions OMS from STN/FIB applications and feed CDW

and other peripheral systems directly from Oracle OMS. This is basically a

consolidation of all the VAIO and E-Solutions OMS and Financial reporting

functions in single ERP system.

Responsibilities:

. Performed requirements gathering from external systems for inventory

and sales data.

. Study of current Business Process and Gap Analysis.

. Inventory and Account receivable reconciliation with GL and data

consolidation.

. Mapping the business requirements to functional specs

. Troubleshot all functional and technical set up issues ensuring smooth

order to cash flow.

. Involvement in Month end close.

. Closely coordinated with the business users to understand the

requirement and map it to the existing system.

. Involvement in Design, Development of Interfaces between Legacy System

to Oracle Order Entry (Sales Orders/ Customer) and Accounts

Receivables (Invoices, Credit and Debit Memos)

. Analyzed the existing business process, finding technical and

functional Gaps

. Worked in PL/SQL, Forms, Report Builder, Shell Scripting.

. Tested Plan creation and integration testing

. Responsible for CRP, UAT and Cutover Activities

Deloitte, Mumbai,India

Agilent Technologies,

February 2004 - September 2004

Oracle Technical Consultant

Technology: Oracle Applications 11.5.9 (11i), Order Management ( order to

cash ), Account Receivables, Inventory, Shipping

Project: Agilent support and enhancement (worldwide support)

Agilent Technologies Inc. is a global, diversified Technology Company

focusing on high-growth markets in the communications, electronics, life

sciences and chemical analysis. Agilent has implemented Oracle applications

11.5.9 spanning across Distribution, Manufacturing and Supply Chain

Management. Data flows from Siebel through Tibco middleware to oracle

applications through customized interfaces.

Responsibilities:

. Worked on order to Cash day to day configuration / set up issues

production issues.

. Troubleshoot day to day inventory/Shipping discrepancy and set up

issues

. Addressing day to day user support calls.

. Actively coordinated with business users to understand individual

concerns and issues about the current system and ensuring the concerns

are addressed in timely fashion.

. Provided Adhoc reports based on business needs.

. Extensive interactions with Warehouse Management System DM+ /EWM for

shipping and inventory movements

. Worked on cash applications and trouble shoot cash application

settlement issues.

. Worked on hand value and aging report, Receivable, Cash Apps

reconciliations with GL.

. Worked on having order to cash functional set ups in place before

having the business moved from one location to another.

. Working with Auditors to explain the current business flow and

providing Justification and ADHOC reports as and when required.

. Worked on Standard Order Import, shipping, inventory Account

receivable issues.

. Worked in PL/SQL, Forms. Report Builder, Shell Scripting, Oracle API's

. Active involvement in study of loopholes within the existing systems

and developing a script to have corrective actions.

. Handled all kinds of production support issues including financial

reconciliations.

. Involved in Performance tuning of long running jobs in production

. Responsible for acceptable performance of Business Applications.

Forbes Marshall, Pune, India

June 2003 - February 2004

Oracle Systems Consultant

Technology: Oracle Applications 11.0.03 and 11.5.9 (11i), Order Management

( Order to Cash ), Account Receivables, Inventory, Shipping.

Project: Forbes Marshall Information Management Systems

Forbes marshal is a collaboration of eight companies which runs on Oracle e-

business. Project had been implemented by oracle which was further

supported by MIS Department within Forbes Marshall.

Responsibilities:

. Addressing day to day user support calls.

. Gathering user requirements for the enhancement projects taken up

within the support.

. Handling Day to day Order to Cash set up issues

. Writing Technical Design documents based on the requirement gathered

keeping in mind the existing features and the potential future

features.

. Performance tuning of long running jobs.

. Tested Plan creation and Integration Testing

. Understanding the potential flaws within the existing system and

suggesting the required change.

. Handled day to day Production support set up issues.

. Involvement with QA on enhancement projects to ensure smooth slow of

order to cash in production Environment

. Worked as a part of upgrade team with oracle consultants to upgrade

all the existing reports to run in 11.5.9 environment from 11.o.3

environment.

. Coordinating with the QA team for helping them out in planning and

execution of the QA initiatives across the new release.

. Worked in PL/SQL, Forms. Report Builder, Shell Scripting, Oracle API's

. Responsible for CRP, UAT and Cutover Activities

. Also involved in reconciliation and data consolidation

Indian Central Railways, Mumbai, India

April 2002 - December 2002

Oracle Consultant

Project: Management information systems for Central Railways

This Project automated the entire maintenance activities of EMU's and

locomotives. There are two kinds of maintenance activities, namely,

scheduled and unscheduled maintenance and the various key processes are

symptom identification and resolution.

Role: Product designer / Developer

. Determining the user requirements and limitations of the Project

. Designing and developing prototyping systems

. Writing the design document, Coding, learning new technology like VBA

. Completed the product development well before the planned release date

EDUCATION

B.E (Bachelor of Engineering in Computer Science) from Gulbarga University

in the year 2001

ACHIEVEMENTS

Feather in the CAP award: On recognition of best performance in the

Practice. (Wipro Limited)

Thanks a zillion Award (Twice) : On recognition of contribution towards the

project .

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