Sales Software

Charles Austin Lemley

**** ***** ***** **********, ** 35803

Home: 256-***-****, Cell: 256-***-****

Linked In: http://www.linkedin.com/pub/charles-lemley/1a/410/544

E-Mail: abl4ba@r.postjobfree.com

Charles Austin Lemley has nine years of experience in technical assistance

as well as designing, configuring, and securing LAN/WAN infrastructure.

Charles has extensive experience with DHCP, and network backup systems with

a broad range of software experience. In addition, Charles also has

experience analyzing, maintaining, and repairing, hardware, software,

peripherals, and networks. Charles also has one year of C++ programming & 5

years of HTML.

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Specialties

o Advanced Windows user.

o Highly skilled in computer hardware configuration, software, and

troubleshooting.

o Protocols such as DHCP, FTP/FTPS, VPN, TCP/IP, and HTML.

o Implementation/maintenance of various wireless technologies.

o Expert in MS Office.

o Designing and integrating a variety of network topologies and mixed

network environments.

o Configuring and troubleshooting Picasso PBX and Coretel VoIP telephone

systems.

o Network hardware expert such as firewalls, switches, routers, bridges,

and gateways.

o One year C++ programming experience, 5 years HTML experience.

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Education

Athens State University - Athens, AL, Degree expected 12/2011

Computer Science ( GPA: 3.42 (

Calhoun Community College - Huntsville, AL, Att: 8/07 - 5/09

Computer information systems ( GPA: 3.6 ( Phi Theta Kappa

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Certifications

NCSA Certified: CH101 - PC Basic, CH111 - Computer Hardware Technician,

CS294 - Microsoft Office, CS313 - Microsoft Windows XP Professional,

CS312 - Microsoft Windows 2000 Professional, CS517 - Microsoft Windows 7.

DSCE Certified.

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Software Proficiency & Languages

MS Windows (95A - 7) Sales force C++

MS Office Coretel (VoIP software) HTML/XHTML

Various other software

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Experience

Apex Business Center - Huntsville, AL

Technical Specialist, (2007 to 2010)

PBX & VOIP phone system configuration and troubleshooting, including

wiring, programming, and voicemail. Design, secure, and implement LAN

facility network topology. Troubleshoot network connectivity issues.

Administer VPN access. Configure and managed DHCP and file/print servers.

Address various PC issues, including virus removal and OS optimization.

West Corporation - Huntsville, AL

Help Desk Technician, (2006 to 2007)

Receive and process incoming phone calls for dedicated clients, which

included obtaining, entering, and verifying customer information (e.g.

names, addresses, credit card numbers, etc.), answering questions,

resolving issues, and adhering to scripts. Made return phone calls to

customers if technical problems were incurred during the customer's initial

incoming phone call. Ensured calls were processed in strict adherence to

established policies, procedures, and quality standards, as well as any

federal laws and regulations.

The Lodge - Starkville, MS

Website Administrator, (2004 - 2006)

Created, updated, and maintained www.thelodgeonline.com. Daily shipping,

receiving, and billing purchase orders via website. Provided sales

assistance to customers via website and/or phone.

Client Logic - Starkville, MS

L3 Telecommunications Technician, (2001 - 2004)

Provided client support and technical issue resolution via E-Mail, phone

and other electronic medium. Configured client equipment to connect to the

Internet. Provided training to clients in the use of system and

applications as related to Internet. Obtained a general understanding of OS

and application operations related to company offered services. Identify,

correct, or advise operational issues in client computer systems. Perform

creation of new accounts using company provide software tools.

Contact this candidate