Human Resources Customer Service

PROFESSIONAL SUMMARY:

Senior Human Resources Management professional with experience in strategic

and operational HR; specifically, in influencing effective employee

relations, benefits and compensation development and administration,

staffing, performance management and other strategic initiatives impacting

employees and their success in the workplace. Partners with all levels of

an organization to provide solutions for successful achievement of business

strategies and employee engagement. Recognized for meeting business

challenges effectively with integrity and exceptional customer service.

EDUCATION:

Seattle University School of Law Juris Doctor 1991 - 1994

Yale University Bachelor of Arts in English 1987 - 1991

EMPLOYMENT:

Darigold, Inc., Apr. 2006 - Nov. 2009

1300 employee and $2 billion revenue organization, dairy producer-owned

cooperative providing dairy products throughout the northwest.

HR Administration Director

Responsibilities included employee relations, compensation and benefits,

performance management, staffing, and compliance.

. Changed perspective of HR as an administrative function to that of a

solution-providing resource; developed business partnerships at all

levels of the organization for successful implementation of strategic

company initiatives.

. Reduced unreported absences by successfully researching, designing and

implementing paid time off program for all non-union employees. Managed

transition from vacation and sick leave policy.

. Controlled benefits costs under self-insured plans by educating employees

on best benefit plan to meet their needs; designing plans to direct

effective utilization; providing tools at open enrollment meetings for

optimal decision making; administering medical, dental, vision, life,

accidental death & dismemberment, short term & long term disability,

401k, and non-qualified deferred compensation plan with the fiscal and

physical/mental wellbeing of employees in mind; and resolving benefit

issues immediately.

. Reduced healthcare costs by introducing and managing wellness program and

benefit plan design change to encourage preventive care for employees to

drive their own health and well-being.

. Minimized employment liabilities by updating policies and procedures as

laws, regulations, and company needs evolved to ensure the company was in

compliance and all employees were aware of expectations.

. Successfully fostered employee engagement by introducing brown bag series

to corporate employees and providing opportunities for employees to

present information on the company and its products and for employees to

learn about the company, work place skills, and fellow co-workers in

lively discussions.

. Reduced misfit hiring by integrating cultural fit interviewing in all

corporate-based positions by partnering with hiring managers and

identifying successful qualifications and competencies.

. Drafted the initial report for the Human Resources/People section of the

Global Report on Sustainability and contributed to the other sections as

a member of the company committee on Sustainability.

. Trained supervisors and employees on required compliance topics as

needed; developed and conducted training on sexual harassment; and

identified training vendors to provide training on various requested

topics.

. Developed strategic initiatives for Human Resources in tandem with the

enterprise-wide strategies and reported monthly on its progress.

PACCAR Leasing Company, Feb. 2005 - Jan. 2006

PLC, a division of PACCAR Financial, leases reliable, custom specified

trucks and provides comprehensive service plans.

Human Resources Manager

Responsibilities included partnering with management to provide overall

human resources services to the division located at corporate and in the

outlying centers across the United States and Ontario, Canada.

. Conducted prompt investigations and effectively provided employee

relations solutions to supervisors.

. Collaborated with executive management to identify high potential

employees for succession planning purposes and implementing employee

development plans.

. Trained supervisors and employees at corporate and remote locations on

employment law, leadership, management and communications skills.

. Managed recruiting function and interviewed candidates to identify those

that would meet the needs of the division.

Nikkei Concerns, June 2001 - Feb. 2005

A leading provider of elder care services in the Pacific Northwest that

embraces an increasingly diverse community while honoring Japanese American

heritage and history.

Human Resources Director

Managed the entire human resources function for this 300 employee

organization including risk management and information technology.

. Implemented policies and procedures for the human resources function from

the ground up.

. Administered the compensation and benefits plans.

. Negotiated labor contract and managed investigations, grievances,

mediations, and arbitrations.

. Successfully recruited healthcare personnel in a very tight market.

Experience Music Project, *Aug. 2000 - Aug. 2001

A museum dedicated to learning about music through state-of-the-art

exhibits and hands-on interactive displays.

Human Resources Generalist

Contributed to the start-up of the museum and human resources department.

. Successfully recruited 300 employees with a team of highly motivated

recruiters.

. Researched and developed the employee handbook.

. Conducted investigations and coached managers with solutions to employee

relations issues.

. Provided hands-on training for employees on compliance issues.

*Note: began as a contract employee in Apr. 2000 and hired as a regular

employee in Aug. 2000.

Flow International Corporation, June 1996 - Feb. 2000

The world leader in the development and manufacture of ultra-high pressure

waterjet systems.

Human Resources Representative

Responsibilities included staffing, training, employee relations,

performance management, and regulatory compliance.

. Researched, designed and wrote the employee handbook; distributed to all

corporate employees.

. Designed and wrote a color-glossy newsletter mailed to all employees

internationally.

. Developed all-day orientation program to transition new employees

effectively into the company.

. Successfully recruited light industrial, administrative, finance and

technical positions.

Parker Personnel, Apr. 1996 - June 1996

Human Resources Information Specialist

Placed in a contract position in PACCAR's HRIS department located in the

corporate building in Bellevue. PACCAR manufactures premium commercial

vehicles sold around the world under the Kenworth, Peterbilt and DAF

nameplates.

. Conducted daily maintenance of Ceridian HRIS system and documented

procedures.

. Successfully identified and resolved issues concerning the HRIS system.

. Consolidated headcount report from all divisions and created automated

system using Excel.

. Ran reports in system to audit and clean information.

Swedish Medical Services, *Feb. 1995 - Nov. 1995

Provides administrative management services to medical clinics partnered

with Swedish Medical Center.

Human Resources Coordinator

Responsibilities included staffing and HR administrative duties.

. Managed the entire staffing cycle to identify appropriate hires.

. Assisted in the administration of health and welfare benefits and the

401(k).

. Partnered with Payroll in maintaining the Payroll/HRIS Ceridian system.

. Effectively responded to employee inquiries on benefits and HR policies.

*Note: began as a temporary employee in Sep. 1994 and hired as a regular

employee in Feb. 1995.

Seattle University School of Law, Editorial Assistant for the Lawyer

Sept. 1991 - May 1994

MEMBERSHIPS/CERTIFICATIONS:

. Washington State Bar Association

. Society for Human Resource Management

. WorldatWork (formerly American Compensation Association)

. Senior Professional in Human Resources Certification

RELATED SKILLS:

. Microsoft Word, Excel

. PowerPoint, Publisher

. Outlook, Windows 2003 & 2007

. JD Edwards, Visio

. Ceridian Orchestrator Encore system & web-based HRIS

. Kronos Time Keeper and Leave Management

. ABRA HRIS system

. HR Office HRIS system

. SAP

. LEXIS/NEXIS

. Westlaw Database Research

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