Customer Service Manager

WINDY FAULCONER

***** ********* *******, *****, ** 20105

703-***-**** home 703-***-**** mobile

abl481@r.postjobfree.com

Top performing Purchasing and Materials Management leader with a proven

record

of accomplishments and over 17 years of experience

Enterprising, reliable, self-starter with excellent management experience

in both domestic and international companies with an extensive background

in procurement, process improvement, inventory management, controls design,

airline, manufacturing and supply chain operations.

PROFESSIONAL EXPERIENCE

Purchasing Manager

2008-2009

Aero-Inventory (Supply Chain Operations - Aviation/Aerospace), Montreal, QC

Canada

. Developed and managed a purchasing team of 19 personnel responsible for

maintaining the accuracy and timely delivery of $9 million dollars in

open purchase orders daily

. Responsible for setting goals, defining deadlines and establishing

priorities

. Negotiated the lowest possible prices, best terms and conditions while

maintaining compliance of required certifications and

specifications

. Reviewed and authorized quotations in accordance with company policy and

negotiated terms

. Retained a minimum of required materials to support Customer's daily

operations

. Recruited, established and managed current and potential vendor

portfolios pertaining to cost, delivery, performance, quality and

customer service

. Ensured vendor-related issues were promptly conveyed, resolved and/or

escalated

. Defined new business line requirements in support of customer's business

expansion

. Designed processes and procedures for new operations while maintaining

compliance with customers' quality and certification requirements

. Resolved quality and invoice discrepancies

. Introduced concepts for departmental processes enhancing work performance

and improving profitability while eliminating waste

. Created daily and periodic reporting of key performance indicators

. Monitored the buyer's and purchasing team's performance using metrics

oriented to measure customer service and company objectives

Director of Purchasing 2007-2008

Gemini Air Cargo (International Cargo Airline), Dulles, VA

. Managed the workflow of 7 stores facilities in 5 countries and directed

14 personnel and additional contractors responsible for supporting

scheduled maintenance, repair administration, AOG (aircraft on ground)

response and the storage and distribution of over $8 million dollars of

inventory

. Responsible for setting goals, defining deadlines and establishing

priorities

. Negotiated the lowest possible prices, best terms and conditions while

maintaining compliance of required certifications and specifications

. Reviewed and authorized quotations in accordance with company policy and

negotiated terms

. Collaborated with Maintenance, Planning and Engineering to determine

requirements for installations, modifications and scheduled maintenance

. Worked in conjunction with Maintenance, Quality Assurance, and Quality

Control to ensure the highest standard of compliance and certification

was obtained for all products or services received and/or distributed

throughout all stores facility.

. Managed the opening of 3 new facilities located in Malpensa, Italy,

Amsterdam, Holland and Lagos, Nigeria

. Developed solutions to clean-up and maintain accurate data while

providing management tools to monitor non-compliance of procedures and

policies in order to ensure reliable and accurate inventory levels

. Designed and implemented standard operating procedures for all

departmental processes enhancing work performance, improving reliability

and customer service while limiting expenses and maintaining compliance

with the organization's General Maintenance Manual as well as FAA and DOD

regulations

. Evaluated overall stores activities to identify and avoid potential

issues and noncompliance

. Monitored weekly, monthly and quarterly reports to ensure accurate

reporting and budget compliance with explained variances

. Retained for 6 months after Chapter 11 filing to manage material

consolidation and liquidation

Senior Manager, Inventory Control (2005-2007) 2003-2007

Atlas Air/Polar Air Cargo (International Cargo Airline), Purchase, NY

. Managed the workflow of 10 stores facilities in 6 countries and directed

over 40 personnel responsible for material logistics, handling, storage

and distribution of over $60 million dollars of inventory

. Responsible for setting goals, defining deadlines and establishing

priorities

. Developed new departmental processes and procedures to improve

productivity and customer service while maintaining compliance with the

organization's General Maintenance Manual as well as FAA and DOD

regulations

. Instrumental in acquiring Sarbanes/Oxley compliance by designing and

implementing Sarbanes/Oxley cycle count procedures to maintain continued

accountability, accuracy of assets, minimal loss and elimination of

costly and disruptive year-end physical inventories

. Analyzed and re-allocated resources and materials to maximize service and

minimize operational expenses

. Consolidated inventory and inventory tracking software systems after

Atlas' acquisition of Polar

. Monitored weekly, monthly and quarterly reports to ensure accurate

reporting, timely filing and continued compliance

Buyer Planner/Supervisor of Material Control (2003-2005)

Atlas Air/Polar Air Cargo (International Cargo Airline), Purchase, NY

. Executed and expedited purchase product agreements for planned and

operational recovery maintenance while maintaining compliance with the

company's General Maintenance Manual and FAA regulations

. Negotiated best price, terms and conditions with new and existing vendors

. Monitored vendor performance relating to delivery, quality and pricing

. Ensured vendor-related issues were promptly conveyed and resolved in a

timely manner

. Managed and organized potential and current vendor portfolios

. Maintained the accuracy of repair/purchase order processes; ensured

clearly defined requirements, timely and accurate updates

Customer Service/Charter Coordinator 2001-2003

Air Wilmington (Fix Base Operations - General Aviation Service Provider),

Wilmington, NC

. Coordinated charter and pilot services

. Invoiced clientele as well as organized and expedited clientele services

. Managed significant amounts of currency and incentive programs

. Directed ground crew and established resource priorities in conjunction

with arrivals and departures

Buyer/Supervisor 1999-2001

Waytec Electronics Corporation (Printed Circuit Board Manufacturer),

Lynchburg, VA

. Recruited alternative supply sources and maintained a minimum of required

materials for production

. Executed and expedited purchased product agreements in accordance with

engineering specifications

. Maintained records pertaining to cost, delivery, and performance of all

materials

. Produced monthly and weekly reports on material cost and consumption.

. Supervised and assisted all aspects of receiving and shipping

departmental processes

Avionics Secretary 1993-1999

Virginia Aviation (Fix Base Operations - General Aviation Service

Provider), Lynchburg, VA

. Initiated requisitions and managed all departmental invoicing work

orders/warranty claims and collections

. Scheduled shop visits for repairs, installations and annual

inspections

. Invoiced clientele as well as organized and expedited clientele

services

EDUCATION & TRAINING

2008, Gemini Air Cargo, Dulles, VA, DOD Readiness

2007, TRAXX, Orlando, FL, User Conference for Implementation

2006, Atlas Air, Purchase, NY, Sarbanes/Oxley

2003, Atlas Air, Purchase, NY, Dangerous Goods Awareness

2000, Waytec Electronics, Lynchburg, VA, ISO 2000

1999, Dale Carnegie Course, Lynchburg, VA, How to Win Friends and Influence

People

1991, Emsley A. Laney, Wilmington, NC

Proficient: Windows, Microsoft Office (2003/2007 Outlook, Word, Excel),

TFBO, TRAX, JD Edwards, PMI, Part Central, Great Plains

Experienced: Microsoft PowerPoint, Microsoft Visio

PROFESSIONAL REFERENCES

Aero-Inventory, Montreal, Quebec (2008-2009)

Beverley Lee Manager of HR 514-***-****

Jean Francois DesRoches Manager of Operations 514-***-****

Lise Villeneuve Manager of Finance 514-***-****

"Windy will be an asset to any organization looking for excellence in their

supply chain operations. I have known Windy for almost 1 year, working very

close in several projects and I have always admired her professionalism in

dealing with day to day activities or difficult situations. Windy is very

gifted in managing the purchasing team to create a professional, dynamic

team work environment, leading them to important, tangible results. Her

knowledge, professionalism and common sense approach makes Windy a

respected and resourceful leader. Strongly recommended!"

December 21, 2009, Mihail Nedelcu, Implementation Manager, Aero Inventory

(LinkedIn.com)

"As part of the same management team, I have seen many examples of Windy's

talent including demonstrating leadership abilities in developing and

motivating a well trained Purchasing team and tackling all assignments with

dedication and diligence. Based on her ability to achieve favorable results

despite rigid time constraints, Windy's dedication, hard work, business

savvy and ability to devise viable solutions to issues and challenges were

contributions to her record of achievements."

December 9, 2009, Yoav Ifergan, Quality Manager, Aero Inventory

(LinkedIn.com)

Gemini Air Cargo, Dulles, VA (2007-2008)

Ahmad Zamany VP of Operations 562-***-****

Marty Feldman Director of Flight Operations 571-***-****

Doug Gregor Director of Ground Operations 703-***-****

"I have had the privilege to work with Windy Faulconer at Gemini Air Cargo

from 2007 - 2008. Her extensive knowledge in aviation purchasing combined

with her exceptional leadership skills provide the necessary tools and

direction for her departments to succeed. Windy exhibits strong leadership

skills and efficiently manages her department by implementing/maintaining

policies, providing clear objectives when giving assignments, and

encourages employees to voice their ideas and concerns. Her analytical

ability allows her to effectively critique proposals to identify possible

pitfalls that ultimately produce better results. She has created a well

structured but open work environment that enables her employees to develop

their skills. Her willingness to lead often reaches beyond her job duties

as she is regularly the "go to" person for other departments as well,

making her a true asset to the GAC leadership team." February 4, 2010

February 4, 2010 Patricia Sheerin, DC-10F and MD-11F Maintenance Planner,

Gemini Air Cargo (LinkedIn.com)

"As Director of Purchasing at Gemini Air Cargo, Windy's dedication and

professionalism made her a valuable team member. I've seen Windy fly out at

a moment's notice to handle a crisis at an overseas site. Windy managed a

team that had the utmost respect for her, she was very conscientious

regarding her employee's timesheets and expenses, Windy brings a wealth of

knowledge to the table, any company would be fortunate to have her. In

addition to all of her professional attributes, she is a joy to be around;

she always has such a great attitude."

January 5, 2010 Sandy Heuring, Payroll Specialist, Gemini Air Cargo

(LinkedIn.com)

Atlas Air/Polar Air Cargo, Purchase, NY (2003-2007)

Bill LaVigna Director of Purchasing 310-***-****

David Yankana Director of Maintenance 914-***-****

"Windy is one of those rare individuals that possess the fortitude to stay

focused and driven to meet that end goal. Not only does Windy go to the nth

degree to deliver exceptional results, she does it with a smile. I would

work with Windy in any capacity at any time."

December 9, 2009 Todd Andaya, PMP, RMP, Senior Financial and Distribution

Consultant

(JDEdwards, World and OneWorld), Profit Concepts International

(LinkedIn.com)

Additional references, performance reviews and employment information

provided upon request.

Contact this candidate